Speech on Serving with Heart

Serving with Heart Speech 1

Dear leaders, colleagues, and judges:

Hello everyone! First of all, I would like to thank everyone for your trust and support. gave me the opportunity to speak this time.

The title of my speech is: "Serve with heart, operate with love, and support the blue sky of integrity".

As an employee working at the front desk, I deeply know that service is everything and service is the life of the enterprise. I also know deeply that only by being attentive can we provide good service. The front desk of the business is CCB As a service window, we will most directly display the image of China Construction Bank. However, our work cannot always be sunny and sunny.

Inevitably, customers often scold and make things difficult for us because they are dissatisfied with CCB’s services.

I think this is also because our work is not done well.

So, how can we achieve true and attentive service? Any mistake will bring unnecessary trouble to customers and the work of all aspects.

In the process of serving with sincerity, if you are enthusiastic and patient but not attentive enough, it is likely that things will backfire and you do the wrong thing with good intentions; if you are attentive but not enthusiastic or patient, even if You can solve the problem, but how can you win the recognition of users with a cold face? For example, if enthusiasm and patience are the candlelight that lights up a smile, then care is the candlestick that silently supports it.

We must put ourselves in the shoes of our customers, help them as much as possible, and use our sincerity to prove that "serving with heart" means always caring for and helping others from the bottom of our hearts.

With the continuous development of the financial industry, competition among commercial banks has become increasingly fierce. The service quality and level of banks have gradually become the focus of competition among commercial banks, and services have also become the focus of competition among commercial banks. lifeline.

What our company wants is the market, what customers want is service, and the lifeblood that connects customers and companies is integrity.

Integrity is the basic requirement for service. Only by serving with heart can we gain the trust of customers; only by serving with heart can customers experience warmth when enjoying CCB services; and only by serving with heart can the service industry be in a better position. Be invincible in fierce competition.

We often say that the customer is God.

But God also needs a real feeling, and this feeling comes from the real services we provide. A cordial greeting and a thoughtful service to our customers are far less than our customers. Trust and support for us.

? Serving with heart, operating with love? These eight seemingly simple words actually contain a lot of content, a lot of hardship, and a lot of dedication.

We, CCB employees, use our hard work, sweat and wisdom to practice these eight simple words.

Adhering to the purpose of being market-oriented and customer-centered, integrity is integrated into every aspect of our CCB services.

In order to improve service quality, we strictly require ourselves to come to work on time every day at work.

In the service process, we insist on using cross-civilized language, implement standing service and smiling service, actively, proactively and enthusiastically receive every customer, and use our enthusiasm to demonstrate "customer-centered". We will always repay our customers with strong affection.

Recently, our branch has implemented manual queuing, which has eliminated the long queues. The number of dissatisfied customers standing in line in the business hall has also been reduced a lot, which has greatly reduced the workload at our front desk. The work pressure enables us to better "serve with heart and operate with love". It is this emotion that unites our spirit and makes our realm continue to sublimate; urging us to be proactive, continue to develop, and contribute to CCB Make unremitting efforts to develop your career.

Let’s join hands, side by side, and use the blood of youth to forge the immortal soul of China Construction Bank! Thank you again for giving me this opportunity. My speech is over! Thank you!

< p> Quality Nursing Service Nurse Speech Sample 2

When the flowers are blooming quietly in May, when the colorful season puts on new clothes, we remember that there is a great person walking silently in such days, she Our persistence in the cause and the search for truth have moved us to this day, guided us step by step, and inspired us to improve ourselves with practical actions, provide better care and care for patients, consider more the needs of patients, and provide better services. Perfect quality service.

I remember someone said: There is no end to excellence and endless service.

Every one of our medical staff also knows very well: How much the patient is in your heart is how much you are in the hearts of the people.

Therefore, we always keep Nightingale’s spirit of “burning ourselves, illuminating others, and selfless dedication” in mind, and dedicate more love and warmth to the people.

In order to create a hospital that satisfies the people and serves as a model of high-quality medical service, the education network collects and organizes it to meet the growing service needs of patients. Our hospital adheres to the service tenet of "all for patients" to explore customers. With the goal of meeting customer expectations, we constantly change our concepts, improve services, and think from the patient's perspective to comprehensively improve service quality.

In order to provide patients with a comfortable medical environment, we built a comprehensive ward building with a total construction area of ??81,934 square meters and a height of 15 floors to beautify the environment; in order to improve the medical level, we introduced advanced instruments and equipment, and improved various facilities; in order to improve the service level, we have strengthened the professional and comprehensive quality training of medical staff, and carried out activities in the whole hospital to pay attention to service etiquette and standardize behavior, so as to make patients truly comfortable and satisfied.

Our profession is known as "Angel in White", and I just want to be a competent angel in the hearts of patients.

How can we start from the heart and do our work better? Good means perfect.

Perfect work requires us to devote ourselves wholeheartedly and treat each other sincerely.

I have been engaged in nursing work for more than two years. From my own experience, I truly understand how hard, tiring, and important our work is.

Injections, dispensing medicine, making beds, and infusions, feel the joy of caring for life in the midst of suffering; take over shifts, take over, day and night, and realize the meaning of one's own value in the midst of tiredness.

Beside the blood-stained wounds, we walked through the hot youth; in the white atmosphere, we measured the length of countless nights with true feelings.

In the expectation of our loved ones, we dedicated ourselves to each of the suffering patients.

When patients come one by one in pain and leave healthy one by one, although they are left exhausted every day, what they get in exchange is their physical and mental health.

Although it is hard, no matter how hard or tiring it is, it will not change our ambition to serve, because we have excellent role models, firm beliefs, and the Nightingale spirit.

As nurses, we can inherit Nightingale’s career, and our hearts are filled with unprecedented pride.

Every year brings so many things, so many welcomes and send-offs.

Someone has calculated that in one night, all the nurses who go to work walk down a road of forty or fifty miles. Maybe you don’t believe it, but please take a look at the winding veins on the calves of the nurses and sisters. Varicose veins, you understand.

So, what about in one year, ten years, or twenty years? China has the world-famous Silk Road, the Long March Road, medicine, and the road to the top collected and compiled by the Education Network. The road under our feet can be the same as Is it comparable to it? I think the answer is yes.

Because this road is also engraved with mileage and road signs with love, persistence, dedication and sacrifice.

The angel in white creates happiness with his true feelings and protects the peace with his love.

The greetings to relatives are missing, but care for patients is indispensable; the reunion with lovers is missing, but care for patients is indispensable.

It’s not that I don’t want romance, but that I want more people to be happy. It’s not that I don’t love my family, but that I can’t let go of my concern for this career.

They have no tragic and heroic words, nor earth-shattering deeds. They can only silently dedicate their light and heat, silently dedicate their true feelings and love.

Someone once said: The person who opens the curtain of life is a nurse, and the person who closes the curtain of life is also a nurse. ?Yes, no one can refuse angels in a person's life.

We are people who walk with life in this city all the time, and are messengers who pay attention to health and love.

We reflect the value of nurses in our ordinary positions. I work, I am happy, I am busy, and I am happy. Let it always become our proud theme, and let love always be with you and me.

Hotel Quality Service Speech 3

Honesty and trustworthiness are the traditional virtues of the Chinese people. Since ancient times, adhering to integrity has been the standard for measuring a person's behavior, quality and personality.