What is the most difficult thing to manage in a hotel room?

(2) Housekeeping Manager

(3) Public Regional Director

(4) cleaning the foreman

(5) Cleaning personnel

(6) Maintenance foreman (7) Maintenance personnel

(8) Laundry foreman

(9) Dry cleaning and ironing workers

(10) linen keeper

(1 1) Attendant in the overalls room

(12) Guest clothes receiver and clerk

(13) Guest Room Floor Supervisor

(14) Warehouse keeper

(15) room center staff

(16) Floor foreman

(17) room cleaner

(18) shift attendant

(19) Floor Attendant

(20) Night shift attendant

(21) Substitute waiter

1. The immediate supervisor of the housekeeping manager: the general manager's office; The general manager's direct subordinates: housekeeping supervisor, foreman and department clerk. Job description: Take charge of all the work of housekeeping department and be responsible to the general manager. That is to say, through effective planning, command, execution and supervision of the department's work, we will provide quality services for guests, clean and pleasant public areas and greening for guests and hotel employees, win the highest customer service standards and economic benefits with the lowest room cost, and be responsible for the work results to the superior general manager.

Responsibilities:

1. Attend the manager's meeting, preside over the housekeeping management meeting and related staff meeting.

Communicate arrangements, implement meeting resolutions and instructions from superiors, plan, organize and guide the work of housekeeping department, and check the completion of instructions from superiors.

2. Carry out business management functions, supervise the sanitation and greening of room service and public areas, control the operation and management of laundry rooms, and supervise the washing and ironing services of guests' clothes, cotton goods and uniforms.

3. Supervise and coordinate the operation of all housekeeping departments, and provide standardized and procedural quality services and personalized service development for guests.

4. Supervise equipment inspection, study and improve or add room items, operating tools and labor supplies, reduce departmental expenses, and maintain hotel room service standards.

5. Formulate the staffing and staff training plan of this department, rationally allocate manpower, check employees' gfd, labor attitude and work efficiency, implement personnel authority regulations, participate in management personnel assessment and work performance assessment, decide on employee transfer, rewards and punishments, promotion and salary increase, develop employee relations and solve personnel problems.

6. Check VIP rooms, greet VIPs, visit guests, handle complaints skillfully, develop friendly relations with hotel guests, and work closely with the security department to ensure the personal and property safety of guests.

7. Coordinate and strengthen the working relationship between departments, constantly improve the work, improve efficiency, establish a complete housekeeping system, handle the items left by guests and hand them over to the general manager's office.

8. Cooperate and supervise the cleaning, maintenance, equipment depreciation cost accounting and cost control of guest rooms, formulate and report the annual work plan and quarterly work arrangement of housekeeping department.

9. Train, assess, reward and punish employees, select and train employees, arouse their enthusiasm, communicate and cooperate with relevant departments to ensure the smooth completion of housekeeping work.

Second, the supervisor of housekeeping department is directly superior: the manager of housekeeping department is directly subordinate: floor foreman, security foreman and laundry foreman. Responsibilities: Assist the housekeeping department manager, complete the instructions given by the general manager and the housekeeping department management personnel through effective management and supervision of the staff of each division, be responsible for the business, administrative security and daily affairs of the divisions under the housekeeping department, ensure the best service status of each division, maintain appropriate cleaning and maintenance standards, and be responsible for the housekeeping department manager with the work results.

Responsibilities:

1, accept the command of the room manager, preside over and supervise the work of the foreman and waiter.

2, patrol the floor, lobby, laundry room and guest room responsibility points, spot check guest room hygiene, check the VIP room and patrol the guest room.

3. Coordinate with the three foremen and the clerks in the butler center, schedule shifts and make daily work plans, do a good job in the internal relations of employees, cooperate with the floor foremen to make rounds when the room is tense and there are many guests, and replace the foremen or clerks in the off-season or when there are few guests. (The supervisor doesn't belong to the management, so he doesn't have a rest on Sundays and holidays. In case something happens, he needs the manager's permission to have a holiday, and the rest of the holidays are made up by fewer guests or every month. He will discuss the schedule with three foremen and clerks.

4, learn to deal with emergencies and complaints.

5. Work closely with the front office, engineering department, sales department and relevant departments to check the room situation at any time and provide accurate room conditions.

6. Attend departmental work meetings, preside over foreman and staff meetings, and convey and arrange meeting resolutions and instructions from superiors. Implement and complete various tasks and requirements formulated by the department.

7. Directly command and dispatch daily work matters, patrol all areas of the housekeeping department, supervise and guide the work quality and service effect of all departments of the housekeeping department, maintain hotel standards, carry out and guide the work quality and service effect of the housekeeping department, maintain hotel standards, and implement the rules and regulations, working procedures and quality standard requirements of the housekeeping department.

8. Supervise the work effect and behavior of the foreman of each department, assist the foreman in his work, guide the foreman to solve problems, participate in accepting complaints from guests, assist the department manager to solve complaints from hotels and employees, and deal with the discipline and general problems of employees under the department.

9. Assist the department manager and room service center clerk, and the foreman of each department to complete and improve the room material management, supervise the implementation of the material distribution system of each department, and control the material consumption and use of each department.

10, check the work situation and work completion of employees in each department every day, be responsible for the training of employees in each department, assist the foreman of each department to fill in and report various forms, keep close contact with each department, ensure the achievement of expected work objectives, and participate in the actual work of the Division when necessary.

1 1. Check at least 50-80 rooms every day, including walk-in rooms, vacant rooms and living rooms, and participate in the preparation of VIP rooms, make daily inspection records, including the distribution of employees in various departments, room conditions and work conditions, report and solve maintenance problems in time, and provide possible help to guests at any time.

12. In the absence of the housekeeping manager, act as the department manager.

Third, the floor foreman of the housekeeping department is directly superior: the supervisor is directly subordinate: the responsibilities of the floor staff: arrange the daily work and phased health plan of the employees under their jurisdiction, strictly implement the second patrol system and the etiquette, courtesy, work quality and hygiene standards of the employees under their jurisdiction, coordinate the supervisor and the foreman of each department, fully mobilize the enthusiasm of employees and improve work efficiency. Requirements: Familiar with and master the layout standards of various room specifications, facilities and supplies, familiar with and master the operating rules, hygiene standards and working procedures of each shift of room layout, have good work consciousness and organizational ability, be good at uniting employees, and have a decent style.

Responsibilities:

1. Responsible for the daily work arrangement and deployment of employees under its jurisdiction, and supervise the cleaning work.

2. Cooperate with the supervisor and the clerk of the room service center to be responsible for the storage, consumption statistics and management of all kinds of items on the floor.

3, patrol the area under its jurisdiction, check the cleanliness and hygiene and room service quality, comprehensive inspection of room hygiene, equipment maintenance, safety facilities and service quality, to ensure that meet the prescribed standards.

4. Proficient in operation process and service skills, able to demonstrate and train waiters in person.

5, check the room maintenance matters, arrange room cleaning plan and regular health plan.

6, keep an eye on the guest dynamics, handle general complaints, and report to the department manager when there is a major accident.

7. Master the status of the rooms under their jurisdiction and entertain the guests in person to show the courtesy to the distinguished guests. Check the VIP room and important guests again.

8. Put forward specific opinions on the work of subordinate employees, lead all employees in this class to work actively, tackle key problems constantly, and create new achievements.

9, fill in the foreman's work log, report to the supervisor the room condition, the guest's special trends, and the loss and damage of the guest room and guest items to the maintenance room, and so on and so forth. And complete other work arranged by the department manager.

Four, housekeeping staff responsibilities

1, responsible for the sanitation and cleaning of the service area and the layout of the rooms.

2. Master etiquette, common sense of politeness and various business skills and flexibly apply them to daily services.

3, do a good job of cohesion with the front desk reception, according to the arrangement of the front desk reception to do a good job of cleaning the room in time, and make records.

4. Obey the leadership and obey the command. Do a good job in daily work plan, health work and safety inspection.

5. Do a good job in the use and maintenance of daily equipment and facilities, report and maintain problems in time to ensure the normal operation of all equipment and facilities.

6, complete the job at the same time do other work assigned by negative leadership.