Etiquette requirements for appearance and appearance

Etiquette requirements for appearance and appearance

Appearance: that is, a person’s appearance, generally including a person’s appearance, clothing, personal hygiene and posture;

< p>Appearance: Mainly refers to a person’s appearance and is an important part of appearance.

Standard requirements for appearance and appearance

China is known as the "land of etiquette". It has its own excellent historical, cultural traditions and moral standards. In modern society, it also integrates international etiquette. The essence of Chinese etiquette has attracted enough attention around the world. In order to better provide thoughtful and personalized services, we must be courteous and treat guests first. First of all, we should start with our own appearance to improve the hotel's service quality.

1. Work clothes

①. Smooth and clean, wash frequently;

②. Ironed and smooth, no damage or stains;

③. Neat and elegant, showing a sense of pride;

④. Do not modify uniforms according to personal preferences;

⑤. Ties and bow ties should be worn in correct, natural and beautiful positions;

< p>　⑥. The nameplate is worn on the left chest;

⑦. The overall dress is natural, and the collar, cuffs, hem, buttons, trouser waist, trouser hems, leather shoes, etc. are clean and neat;

⑧. The socks of male employees should be dark, and the socks of female employees should be flesh-colored (please pay attention to hanging silk stockings at ordinary times);

⑨. Polish work shoes, no smell;

⑩ , stand in front of the mirror and see if you are dressed appropriately.

2. Hair

①. Hair should be neatly combed, no dandruff, no odor, and no other dyeing;

②. Male employees should not cover their eyebrows in front of their hair. The side should not reach the ears, and the back should not reach the collar. It should be properly styled to make people look more energetic;

③. Female employees should keep their hair in the sea and not cover their eyebrows. They should not wear trendy or weird hairstyles. The hair should be above the shoulders. Use the hair net issued by the hotel.

3. Makeup

①. Natural light makeup includes: eye shadow, eyebrows, lipstick, blush, and foundation close to skin color;

②. Clean, Refreshing and non-greasy appearance;

③. Clean and neatly manicured nails, colorless nail polish is allowed;

④. White teeth, fresh mouth with no odor (should not be used before going to work) Eat irritating foods, such as: garlic, onions, leeks, etc.)

⑤. Only wear a watch and a wedding ring, and no other accessories;

⑥. Do not spray pungent perfume, and your body will have no odor.

Principles of grooming

People's appearance is very important in life. It reflects a person's mental state and etiquette quality, and is the "first image" in people's interactions. After all, there are only a few people who are naturally beautiful and well-groomed. However, we can make up for and cover up the shortcomings in appearance, body and other aspects by means of makeup, hair styling, clothing and accessories, and visually make ourselves better. The beautiful aspects are revealed, set off and emphasized to beautify the image. Successful appearance modification should generally follow the following principles:

Principle of fitness: It is required that appearance modification should be consistent with the individual's own gender, age, appearance, skin color, and body shape. Body shape, personality, temperament and professional identity are suitable and coordinated.

The principle of time (time, place) and occasion (Occasion); referred to as the T.P.O principle, requires that the instrument decoration changes accordingly due to changes in time, place, and occasion. Make the instrument consistent with time and environment Atmosphere, specific occasion coordination.

Principle of integrity: It is required that instrument decoration should first focus on the person as a whole, and then consider the modification of each part, so as to promote the coordination between the decoration and the many factors of the person themselves, so as to make them integrated and create an overall style. .

The principle of moderation: It is required that the degree of modification, the number of accessories and the modification skills should be measured and natural and appropriate. Pursue an effect that is deliberately crafted without revealing any traces.

Standards of manners and behavior

Manners: refers to a noble self-discipline behavior that you maintain when you are unwell or encounter someone who is full of complaints.

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2. Stand with your feet close together, your body’s center of gravity between your feet, and your feet forming a “V” shape. Women can stand in a "T" shape (T-step), while men can stand with their feet shoulder-width apart, holding their right wrist behind their back with their left hand, and standing in a straddle position.

Sitting posture

1. Keep your upper body upright, bend your legs naturally, keep your feet level, and bring your knees together. It is advisable to sit on one-third of the chair surface and sit down. You should do it gently and slowly, without crossing your legs or shaking them, and without looking around or rambling;

2. Men’s legs can be slightly apart and shoulder-width apart, and the hands should be placed flat on the knees or the forearms Place it flat on the armrest;

3. When a woman sits down, she should caress her skirt to ensure that her skirt is flat before sitting down, with her knees close together or crossed to achieve a natural and beautiful appearance.

Walking posture

1. When walking, keep your upper body upright, raise your head and chest, keep your shoulders steady, swing your arms naturally, look straight, be able to pay attention to the things around you, and fully display the charm of confidence ;

2. Quick and light steps. Don’t swagger, sway left and right, don’t put your hands in your pockets, don’t hold hands when two people are walking, don’t put their arms around each other, and don’t walk side by side with more than one person. When you see a guest, take the initiative to say hello and walk to the right. If you are in an emergency, you can speed up your pace. If you need to pass a guest, you should smile and apologize, and do not run in a panic;

3. When using the elevator, when there is no one to press the elevator button, you should "First in, last out" controls the elevator. When there is no dedicated person, "last in, last out" should be used to take care of guests entering and exiting the elevator. ;