Is Ctrip's booking cancellation order decided by the merchant or Ctrip?

According to Ctrip official website's inquiry, generally speaking, if the order has not been confirmed, you can cancel the order through Ctrip website or client self-service and get a full refund. If the order has been confirmed, you need to contact the hotel or Ctrip customer service to cancel. The specific refund policy will vary according to the hotel's regulations. For most hotels, if the order is cancelled within 24 hours before check-in, there will be a certain handling fee, and the specific amount will vary according to hotel regulations. If the order has been checked in, it is generally impossible to cancel the order, and a refund is required according to the hotel regulations.

Ctrip is only a platform in hotel reservation service, and the specific service quality and refund policy will be different according to the actual situation of the hotel. Therefore, when booking a hotel room, it is recommended to read the hotel's refund policy and related terms carefully to avoid unnecessary disputes.