The guest said that there was a bug in the hotel and it was bitten. How did the manager handle this matter?

1, apologize first, whether it is true or not. Never argue with guests about whether they have been bitten by insects.

2. Arrange for the guests to see a doctor. If there is a doctor in the hotel, arrange for the doctor to see a doctor. If there is no doctor, take the initiative to send a car to the hospital.

3. Then ask the guests how they feel. Don't agree to any request of the guests. If the guests want to ask for anything, they all say they have to report it and wait for instructions.

4. Give a discount or give a small gift to the guests within the authority.

In general, the guests will forgive you in the second step, and the difficult ones will forgive you in the fourth step.

If the fourth step still can't be done, report to the superior and tell him how the guest is and what he likes.