How to Improve Hotel Service Quality —— Methods to Improve Hotel Service Quality

How to Improve Hotel Service Quality —— Methods to Improve Hotel Service Quality

Hotel service quality is the lifeline of the hotel and the work center of the hotel. Below, I will provide you with ways to improve the quality of hotel service, hoping to help you!

Respect, care and consideration

Japan's hotel service industry puts respect, care and consideration for guests in the first place and runs through the whole service. See the guests' cordial greetings, sweet smiles, 90-degree bow, kneeling service, comity service, etc. Everywhere, it reflects the respect, care and thoughtfulness of treating guests as God and relatives. This is what the domestic hotel industry lacks in service and cannot be compared with it.

Respect, care and consideration for guests are the basis for hotels to retain old customers, attract new customers, improve service quality and establish a relationship with guests like relatives and friends. It is also the life of service industry management and the basic starting point and service essence to meet the psychological needs of guests who are respected and cared for.

Honesty, trustworthiness and loyalty

Shop staff should not only respect and care about the guests, but also be loyal to the hotel enterprises and the services they are engaged in, and be loyal to the guests, be honest and reliable, perform their duties on time and treat guests with integrity.

Honesty, trustworthiness and loyalty are the basis for the tourism service industry to attract guests and establish a good reputation brand. It is also the psychological feedback of Chinese and foreign guests on the trust and loyalty of the hotel.

Green, environmental protection and cleanliness

Green, environmental protection and cleanliness are the basic emotional requirements of Chinese and foreign guests for any hotel and guesthouse. If the hotel can't even meet this demand, cultivating loyal customers can only be empty talk.

Smile, greeting, courtesy

Every guest who enters the hotel wants to see the friendly smile, warm and sincere greetings and polite manners of the service staff when he steps into the hotel gate. This is the first impression left by the hotel, and it is also the first feeling and emotional need for guests to be respected. Luxurious lobby and high-grade and expensive decoration do not represent the enthusiasm of the hotel, but only reflect the star level and grade.

Efficient, standardized and accurate

Whether it is check-in at the front desk, dining in a restaurant or room service, keeping guests waiting for too long will greatly discount our service and even lead to complaints from guests. Every guest who enjoys the service in Shaodian hopes that the service of the hotel will be standardized, efficient and accurate, reach the star-rated standard and even provide value-added services.

Whether the service personnel's business skills are well-trained and whether the hotel as a whole reaches the star level is also displayed and reflected. Not efficient service, but devalued service for guests; It is not a standard service, but a service that loses value to guests; It is either an accurate service or a failed service to the guests. 99% of the guests want their hotel to provide fast, standardized and accurate service.

Transportation, shopping, tourism

At the same time, 98.5% of the guests want to stay in a hotel with superior geographical location, convenient transportation, beautiful surrounding environment, good public security and close to the bustling business district of the city. Travel, shopping, sightseeing, medical treatment, deposit and withdrawal, and visiting relatives and friends are all very convenient.

Safe, comfortable and convenient

The highest demand of guests for hotels can be said to be the demand for safety. Guests need a good and safe environment in the hotel, including personal and property safety, the use of equipment and facilities safety, food hygiene safety and telephone network safety, which must be guaranteed. Without personal and property safety, no matter how luxurious the hotel is, no matter how favorable the price is, no matter how excellent the service is, no customers will come to stay.

? Safe, comfortable and convenient? It is a very important service demand for star-rated hotels.

Characteristics, culture and innovation

People's higher-level demand for hotels is the unique, cultured and innovative management services of hotels.

The four-star Chengdu Tibet Hotel has been highly praised by Chinese and foreign guests. First, the exterior styling and interior decoration of the hotel highlight the organic combination of western culture and Tibetan culture, modern civilization and ancient civilization. Second, service embodies delicate feelings and innovation. When guests enter the room, whether in the bedroom or the bathroom, they can watch TV. The small and medium-sized furnishings and decorations of the guests are arranged in a very homely atmosphere, but they meet the standards of star-rated hotels. Give guests a feeling that the hotel embodies the perfect integration of innovation and culture, characteristics and personality everywhere in management and service.

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