Traditional Culture Encyclopedia - Hotel franchise - Is the hardware competition between hotels important? Or is software service important?

Is the hardware competition between hotels important? Or is software service important?

Should be both important, if there is no good hardware facilities, guests will not patronize or patronize less, and eventually the door is empty; If the guests come and the hotel's software service can't keep up, they will lose more than N repeat customers. Bay is the best advertisement in the hotel, and attracting more repeat customers is the highest goal of the hotel, so both are very important.