Traditional Culture Encyclopedia - Hotel franchise - Summary of working experience of administrative clerk in convenience hotel
Summary of working experience of administrative clerk in convenience hotel
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Daily duties of administrative personnel
Job responsibilities of managers
Job responsibilities of administrative department personnel
What are the duties of administrative personnel?
What is an executive?
Model essay on summary of working experience of administrative clerks in convenience hotels 1
As a fledgling person, I stepped into the society with full enthusiasm and came to work in _ _ _ hotel. During my three months working in _ _ _ Hotel, I met all kinds of people, from ordinary grass-roots staff to management team, which not only made me feel the taste of being a grass-roots staff, but more importantly, gave me a certain understanding of hotel management. At the same time, I also experienced several life changes during my work. Some changes may seem insignificant to others, but they are a valuable asset to me and will have different degrees of influence on my future life. Here, I sincerely thank the leaders and colleagues of the department where I once worked, as well as the leaders and colleagues of the current department for their concern and training, support and care for me. The specific work experience is summarized as follows.
1. From school to society, from students to hotel employees, the change of environment and status and role have enabled me to accumulate some work experience, improve my working ability and lay a good foundation for my future work.
Before graduation, _ _ Hotel offered me a job opportunity. Although it is only an administrative clerk position, it is this position that has drawn a strong stroke on the white paper of my experience, which is powerful and clear. No matter what kind of painting this blank piece of paper will eventually become, this stroke carries great significance. The main job of the hotel administrative clerk is to write the minutes of the daily work meeting and draft the work summary, assist the superior to manage the canteen and dormitory, complete the temporary tasks assigned by the superior, and sort out the departmental documents. The work is complicated, but it has exercised my patience and communication skills.
The work of hotel administrative clerks is passive, and there are many temporary tasks. Sometimes when I am at work, I will receive two or three tasks at the same time. At first, I was in a hurry and couldn't cope. Later, I came to understand that in a similar situation, I should first write down everything I want to do with a pen, and then carefully consider the importance of each thing and give priority to completing each task.
Hotel official document writing is not my major, but it is one of the necessary conditions for my work, which means I have to study to be competent for this job. Through online study, under the guidance of leaders, I began to master some essentials of hotel official document writing. After many trainings, I finally learned the basic hotel official document writing. I have never been exposed to reception work, and I always feel unaccustomed to it. I don't know how to pay attention to the details of water pouring service. But I clearly know that this is the most basic courtesy to receive guests, which will inevitably be experienced in daily life. Although the simple work of pouring water is not a technology, it has given me priceless enlightenment.
Second, start from me, brainstorm, constantly improve the rules and regulations of the hotel, improve the management level of the hotel, and create a brilliant future for the hotel.
The hotel is now in the final preparatory stage, and it is time to check the preparatory work when the hotel is put into operation. In order to ensure the smooth opening of the hotel, I think every employee of the hotel should be conscientious, master the professional knowledge and skills of this position, and improve their comprehensive quality and ability. Personally, there are still some shortcomings in my work, and my work enthusiasm needs to be strengthened. I don't know much about the professional knowledge and skills of the housing management department, and my methods of doing things are too single and inflexible. In my future work, I will pay attention to correcting my own shortcomings, be good at summing up lessons, constantly improve my ability and quality, and strive to become an excellent hotel employee.
Model essay on summary of working experience of administrative clerk in convenience hotel II
Looking back on the past 20 years, as an administrative clerk of the company, with the care and guidance of the leaders of various departments of the company and the support and help of my colleagues, I have diligently and practically completed my work this year and successfully completed all the tasks assigned by the leaders. I have improved in all aspects, but there are still some shortcomings. I need to continue to study and accumulate work experience in the future, and use my knowledge to make up for my shortcomings. This year's research and work are summarized as follows:
First, a pragmatic work attitude:
Over the past year, I have been working hard, consciously safeguarding the corporate image of the company, doing my duty and trying to avoid any mistakes in my work. Administrative clerk is a service job, which is more complicated.
(1) Provide various services every day to ensure the normal work of the business department, the documents department, the shipping department, the finance department and the design department.
(2) The daily work of clerks is trivial, which requires care and prudence, and cannot be neglected, let alone sloppy.
(3) Under the guidance of MAY, the manager of the administrative department, make the memorandum of the day. I put the day's work in the memo and finished it one by one so as not to miss it.
Second, due diligence, do a good job in administrative personnel:
Conscientiously do their own work and daily routine work, assist leaders to maintain a good working order and working environment, and make file management more and more standardized and standardized. At the same time, do a good job in logistics services, so that leaders and colleagues can avoid worries, and under the direct leadership of the department manager, actively do the daily housekeeping work of the department.
1. Daily reception work: When answering the phone, use civilized language, speak kindly, warmly and politely to receive factory visitors and foreign customers. When I encounter related problems, I will try my best to answer those who come to consult or ask for help or convey them to relevant leaders in time to solve them.
2. Material management: make the company's daily office supplies requisition, manage the material requisition, and register the requisition according to the department's requisition.
3. Document management: according to the needs of work, make various forms and documents at any time, at the same time complete the printing, scanning and copying of documents handed over by various departments, and upload and distribute the notices and documents issued by the company in time.
4. Personnel file management: classify and archive the files of on-the-job employees and former employees, electronically scan and archive them, and bind the new employee assessment form according to the annual sorting.
5. Recruitment: check emails, read resumes, and make appointments to arrange candidates for manager interviews and general manager re-examinations.
6. Travel arrangements for business meetings and exhibitions: make travel plans, book domestic and international air tickets and hotels to ensure the normal travel of business travelers.
7. Financial work: review and apply for office supplies and express delivery fees, pay air tickets and hotel fees, and ensure the timely payment of monthly settlement fees of relevant cooperative companies.
8. Express delivery: do a good job in the registration and signing of domestic and international consignments, regularly check the receiving situation of customers on DHL and ARAME_ websites, and report abnormal express mail to foreign business personnel and relevant leaders in time.
9. Assistance: Assist the department manager to organize and arrange the company's quarterly and annual activities and promote the company's corporate culture.
Three, 20__ years of knowledge:
1. MAY, manager of the administrative department, instructs: learn standardized document management, standardized document writing, flexible reception skills, and etiquette image in public-private relations.
2. Under the guidance of Lin Luwen, manager of documents department, learn the basic knowledge of foreign trade, international express freight accounting and cost control, network maintenance and computer basic knowledge, and maintenance and repair of photocopiers and printers.
3. Under the guidance of Chang Hong, manager of shipping department, provide English software and learning methods to remind me to strengthen my English study and exercise at all times.
4. JACKY, the design manager's guidance: the correct use of photoshop, the simple cover design of the company's archive files.
5. Guidance of business manager echo: Learn how ECHO handles things in an orderly way at work.
6. Guidance from colleagues in the Finance Department: The expense application form is filled in in a standardized way, and the filing document is bound correctly.
7. Foreign trade salesmen guide ALLY and LILIAN: foreign mail in&; Organizing and filing methods to strengthen English reading ability.
8. General Manager Miss Chen's guidance: Make extensive use of the Internet and do everything with your heart.
9. Director Xiong's guidance: If you think something is right, you should make bold efforts, even if there is no result in the end, at least you have tried.
Four, 20__ years need hard work and affection:
Administrative assistant is a new challenge and affirmation given to me by the company. I hope that through these two months of study, I can improve my work level, adapt to the needs of work under the new situation, change my working methods, foster strengths and avoid weaknesses in the process of continuous learning, and strive to do better administrative work in the future.
Thanks to # # for training and learning opportunities, and thanks to colleagues for every help. In the future, I will continue to push myself and motivate myself. I will always be strict with myself and do everything with my heart. I hope I can also make a modest contribution to the company by using what I have learned. I also hope that in the near future, I can be independent in my work and no longer rely on department managers and colleagues to let me grow.
After 20__ years, I will devote myself to my future work with a brand-new look. At the same time, I hope to grow and progress with the company!
Model essay on summary of working experience of administrative clerk in convenience hotel 3
In June, 20__, I started working as a clerk in the company through the leadership interview. With the guidance and encouragement of the leaders and the supervision and cooperation of the office director, I have been humbly asking for advice, doing my duty and trying to do my job well. In the past six months, although there is no vigorous achievement, it has experienced extraordinary tests and tempering. Now I'm going to report to the leaders on the year-end situation for half a year:
I. Summary of work
1. Collect office documents, and file documents and contracts correctly.
2. Print, modify, organize and copy documents.
3. Hold a regular meeting of the company every Monday, do a good job of meeting minutes, and distribute them to all departments after being approved by the leaders.
4. Distribution of company official documents, letters and mails, and sending and receiving of faxes.
5, responsible for the custody of office supplies, do a good job in the registration of goods recipients, rational use and improve the efficiency of property use, and advocate thrift.
6, do a good job in the company canteen expenses, daily account registration, and do a good job in meal statistics and meal reception, storage and reimbursement.
7. Manage employee personnel files, establish and improve the management of employee personnel files, handle arrival and departure procedures, and strictly file them.
8, statistics monthly attendance and financial accounting, leave a bottom.
9. Responsible for cleaning the office area.
10, accept other temporary jobs.
Second, the shortcomings in the work and improvement measures
1, work experience should continue to accumulate:
In these months' work, I don't know much about the actual workflow of the company. Engineering business knowledge lacks practical experience and is still in the stage of waiting for the leadership to assign work. In the future, I will take the initiative to contact and try some tasks that I have never touched before. If I have any questions I don't understand, I will ask my experienced leaders and colleagues in time to learn from them. Give yourself more opportunities to exercise, accumulate new experience in your work, and let yourself grow rapidly in your future work.
2. The structural knowledge of the project needs to be improved:
I didn't make full use of my spare time at work to learn about studying engineering. Many engineering construction terms have never been touched before, so it is difficult to record regular meetings and often make jokes. In the future, I will learn more new knowledge, learn new skills and do my work better.
3, communication skills need to be improved:
I met some unknown problems in my work, seldom communicated with leaders in time and effectively, didn't fully realize the importance of communication between subordinates and superiors, and had little effect in my exploration. I failed to communicate with all parties in time, decisively and effectively, which delayed the completion time of the work. In the future, I will pay more attention to this aspect, gradually change my habit of not talking in communication, and develop my communication ability focusing on work completion.
4. Cultivate competitive awareness and innovative ideas, the ability to adapt to changes and a wide range of interests, but also cultivate good professional ethics, a realistic and serious work attitude, a work style of hard study and Excellence, and a spirit of unity and cooperation and serving others wholeheartedly.
The above is my summary of my work in the past six months and some shortcomings, as well as my thoughts on how to do a good job in the future. I will do well every day with my own practical actions in my future work. Please criticize and correct me in my future work, and I will strive to grow into a useful talent for the company.
Model essay on summary of working experience of administrative clerk in convenience hotel 4
Since I was transferred to _ _ _ _ Property Management Office in June this year, I have tried my best to adapt to the new working environment and post, studied with an open mind, buried myself in my work, fulfilled my duties, and successfully completed various tasks. The following is my work report:
First, consciously strengthen study and strive to adapt to work.
It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.
Second, focus on their jobs and earnestly perform their duties.
(1) Do financial work patiently and meticulously.
Since I took over the financial work of _ _ _ _ management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Combined with the reality of _ _ _ _, on the basis of further understanding of the service fee agreement collection method, I carefully distinguish and collect and collect the service fee regularly according to the service fee agreed by Hongya Company, the owner and us. All the service fees for the whole year of 2004 have been received. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.
(2) actively do a good job in copywriting management.
I have been mainly engaged in office work for the past six months, and I soon got used to the copy management of _ _ _ _. I have mainly done the following two tasks: First, data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.
(3) Do a good job of greening and maintenance seriously and responsibly.
The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.
Three. Main experience and gains
After working in _ _ _ _ for half a year, I have finished some work and made some achievements. To sum up, I have the following experiences and gains:
(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.
(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.
(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.
(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.
Fourth, there are shortcomings.
Due to less work practice and lack of relevant work experience, there are the following shortcomings in 20__ years of work:
(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges;
(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;
(3) The greening work situation is grim, and community greening management needs to be strengthened.
Verb (abbreviation for verb) What to do next?
In view of the shortcomings in the work in 2004, in order to do a good job in the new year, the following aspects should be highlighted:
(1) Actively coordinate with Hongya Company and the owner to further straighten out the relationship;
(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;
(3) Managing money and accounts, and controlling current account expenditures;
(4) Do everything possible to manage the canteen and handle the relationship between cost and food;
(5) Do a good job in greening and maintenance of residential areas.
After a month of continuous study, as well as the care and help of colleagues and leaders, I have slowly begun to integrate into the big family of Chuangshida, and my personal work skills and work level have also improved. Now I will summarize my work for more than a month as follows:
First, face every job with a down-to-earth working attitude.
Clerk is an important hub position in the internal operation of enterprises and institutions, and it is a comprehensive position for internal work communication, coordination and handling. Due to the shortage of staff in our office, I will cooperate with managers and supervisors, work hard, and ask them for advice in time when I don't understand things, so as to complete the tasks assigned by the leaders with high quality and efficiency.
Second, be strict with yourself and always be vigilant.
In my work, I will try my best to do everything well, sum up everything, constantly explore and master methods, and improve work efficiency and quality. Because I am still a new employee, I still lack in dealing with people and working experience. In my usual work and life, I can learn and consult with old employees with an open mind. Learn from their strengths, reflect on their own shortcomings, and constantly improve their work efficiency. Always remind yourself to be sincere to others, to have a correct attitude, and to actively try to do things well, no matter how big or small. At ordinary times, we should always demand ourselves, strictly abide by labor discipline, unite the team and start from small things; Treat everything with the belief of not seeking success, but seeking nothing.
Third, there are shortcomings.
1. The work is not serious enough, and the post knowledge needs to be further improved. You can't be strict with yourself, and you can relax yourself at work. Because of the complexity of office work, things must be handled quickly, accurately and accurately. In this respect, I still have many shortcomings. For example, I have not been able to accurately grasp the key points, and the records are not complete enough, which leads to the omission of some important contents.
2. The working procedures have not been fully mastered, and they are not fully familiar with their own work and business, and they are not forward-looking. As a result, I will occasionally encounter haste in my work, and even make some mistakes that should not appear.
Fourth, the direction of future efforts.
1. In the future work, we need to consult and learn from leaders and colleagues with an open mind, coordinate and communicate more than anyone else, think and plan from the overall situation, learn from each other, and improve our work level.
2, must improve the quality of work, to have a strong sense of professionalism, a high sense of responsibility. After everything is finished, we must think and summarize, so that we can really make the work planned and implemented, especially to find out the shortcomings in the work and facilitate self-reflection.
I started working in the company on _ _ _ _ _ _ _ _ 20th. From the first day of the company, I have integrated myself into our team, and it has been more than three months before I know it. Now I will summarize the work of these three months as follows:
First, I pay great attention to learning from my old colleagues around me. I pay attention everywhere in my work, see more, think more and learn more. I am familiar with the company's situation at a faster speed and better integrate into our team.
The second is to help purchasing check the balance of accounts payable in the early stage and sort out the reconciliation bag to facilitate future work; And assist in purchasing and introducing new employees. Although I am still a new employee who just came to the company and is still on probation, in April, I actively assisted in purchasing, took the new employee, taught _ _ _ what I know and what I should pay attention to in my work, and taught her how to keep a bookkeeping bag, how to check mistakes and how to send faxes.
Third, re-establish accounts according to the checked accounts payable balance, fill in accounts payable vouchers in time, and register accounts payable subsidiary ledger. Except the opening balance of factory suppliers, most accounts payable data are accurate.
Fourth, establish an inventory ledger. In March and April, because the original cost accountant suddenly left his job without any handover, he turned pressure into motivation and asked himself to get familiar with the company as soon as possible and constantly improve his work so as to be more suitable for the company's current situation. The inventory subsidiary ledger is divided into Qingdao warehouse, company flow warehouse, company raw material warehouse, Shenyang warehouse, Jinan warehouse, Beijing warehouse, Shanghai warehouse and production workshop warehouse, and the finished product warehouse is summarized to form the company total inventory subsidiary ledger. At the same time of establishing accounts, the documents to be processed in the current period should be processed accordingly. However, due to the inaccurate opening data, the credibility of the report has been affected. However, I have accumulated some experience in this process, which will be better in the future work.
At work, I am good at thinking. If I find some documents have problems in processing, I will first communicate with my colleagues and share my own solutions with them. If I can solve them, I will solve them. If I can't solve it, I will submit it to my superior manager and put forward my own opinions for reference.
6. Take over the manual inventory subsidiary ledger of the company and its branches.
Seven, take over the freight registration. Because it was not clear at the beginning, some time ago, the previous practice was extended to the running water registration freight. After the revision of freight management, a set of freight statistics table is redesigned according to the requirements of accounts payable and freight management. I want to make corresponding adjustments in my future work.
Eight, enthusiastically answer questions raised by colleagues. Because I have been exposed to computer applications a little more before, I have accumulated some experience. At work, my colleagues often ask me, and I always share what I know with you. I think our company as a whole will only improve if everyone's ability is improved.
Regarding our current situation, I would like to raise a point, that is, regarding the issue of month-end closing, relevant personnel such as A/R, A/P, procurement, document preparation and treasury should have the same caliber and close accounts at the same time to facilitate reconciliation. Strengthen the concept of month-end inventory, which is to check the accounts in order to achieve the consistency between the accounts and the facts. If the book number is different from the real number, unprocessed documents need to be processed, not only delivery notes, but also inventory-related documents such as receipt documents and delivery notes between warehouses. List them all and indicate the nature of the documents (whether it's a delivery note, a receipt note or a delivery note between warehouses, it's not easy to distinguish them just by the document number). At present, the situation of documents (scrapping or replacing documents) is not enough. Also, the documents on the counting day must be determined with the vault whether they are before or after the counting, and there can be no more documents on the same day, some before the counting and some after the closing, so that we will be confused when dealing with the documents.
In short, after three months' probation, I think I can finish my work actively, actively and skillfully, find problems in my work, actively and comprehensively cooperate with the company's requirements, and cooperate and coordinate well with my colleagues. In the future work, I will, as always, be kind to others, be kind to my work, strive for perfection, constantly improve my professional level and comprehensive quality, and do my part for the development of the company.
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