What position does the hotel lobby manager belong to?

The lobby manager is the middle-level manager of the hotel industry, and is the nerve center and emergency center of the daily operation of the hotel. Authorized by the general manager, the lobby manager supervises the daily operation of various departments of the hotel, coordinates the relationship between various departments, and handles complaints from guests about all the equipment, facilities, personnel and services of the hotel. In emergencies and emergencies, the lobby manager can even make decisions instead of the general manager to ensure the normal operation of the hotel and provide quality services to the guests. The lobby manager is the image ambassador of the hotel, the "watchful eye" to supervise the work quality of all departments of the hotel, and the bridge between the hotel and its guests.

Job description:

1. Maintain order and guest safety in the lobby, and keep the lobby quiet, elegant and civilized.

2. Arrange the work of the day reasonably, and supervise and inspect the work quality of the front desk and waiters.

3. Handle guest complaints, assist the manager and relevant departments to deal with all kinds of emergencies in the hotel.

4. Answer the guest's inquiries and provide the necessary help and service for the guests.

5. Do a good job of patrolling every day and supervise the gfd, sanitary conditions, equipment operation and safety of hotel and restaurant employees.