Who is responsible for the loss of express delivery?

It's the responsibility of the courier company. If the consignee is stated on the courier, the consignee will sign for the parcel himself. If the courier delivers the parcel to someone else for collection without the consent of the consignee, it shall be deemed that he has not fulfilled his obligation to deliver the parcel, and the courier company shall be responsible for the loss of the parcel and the damage to the goods.

1. The courier has arrived. Who is responsible for the customer's failure to receive the courier? First, let the courier company provide the receipt form to determine who signed for it. And provide the telephone number of the delivery courier.

2. If it is signed by customers, colleagues or family members. The courier company is not responsible. If it is a courier company, it is the responsibility of the courier company. You can ask them to return the goods or claim compensation.

Express delivery, also known as express delivery or express delivery, refers to a new mode of transportation in which logistics enterprises (including freight forwarders) deliver documents or packages entrusted by users from the sender to the recipient quickly and safely through their own independent networks or in the form of joint ventures (i.e. networking).

Express delivery process is as follows:

1, determine and reserve the delivery date of the goods;

2. Sort out items, list items, and pack them;

3. Prepare the information of the recipient, including the name, address and telephone number of the recipient;

4. Call our operator and inform the destination country and city, and listen to the quotation to confirm that we agree to provide services;

5. Our company arranges the consignee to pick up the parcel at home, and the customer provides the information of the consignee, fills in the parcel consignment note in detail, and submits the goods list for customs declaration. Both parties confirm the weight and settle the account, and the recipient provides the settlement bill and parcel tracking number;

6. The consignee returns to the company and the parcel is handed over to the export department.

Legal basis: Article 46 of People's Republic of China (PRC) Postal Law states that postal enterprises are not responsible for the loss of ordinary mail. However, ordinary mail losses caused by intentional or gross negligence of postal enterprises are excluded.

Article 47 Postal enterprises shall compensate for the loss of vouched mail in accordance with the following provisions:

(a) if the insured mail is lost or completely damaged, it shall be compensated according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail.

(2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated at three times the charge.

Postal enterprises shall state the provisions of the preceding paragraph in the notices of business premises and the mail receipts provided to users in a way that can attract the attention of users.

Postal enterprises that intentionally or grossly neglect to cause loss of vouched mail or fail to fulfill the obligations specified in the preceding paragraph have no right to invoke the provisions in the first paragraph of this article to limit their liability for compensation.

Forty-eighth postal enterprises shall not be liable for the loss of vouched mail due to one of the following reasons:

(1) Force majeure, except for the loss of insured mail due to force majeure;

(2) Natural attributes or reasonable wear and tear of the posted articles;

(3) The fault of the sender and the receiver.