Boss's year-end summary

The boss's year-end summary essay

Time always flies so quickly, and a year has gone silently in the blink of an eye. After hard work in the past year, we must have accumulated a lot of experience and lessons. It's time to take a look at our work this year and make a good summary. I believe that writing the year-end summary is a headache for many people. The following is the boss's year-end summary essay that I helped you sort out. Welcome everyone to learn and refer to it. I hope it will help you.

boss's year-end summary 1

In the past year, I have adhered to the spirit and working attitude of studying hard, working hard and working hard, strictly demanding myself, always keeping in mind the company system, wholeheartedly creating benefits for the company, striving to practice the important ideas of the company's objectives, establishing a good company image, striving to do my job well, and doing all aspects of work well, so as to better carry out the work in the future and sum up experience.

first, strengthen study and consciously improve personal quality

first, consciously strengthen political theory study and improve party spirit cultivation. I actively participated in various learning activities organized by the company, and paid attention to self-study. In my spare time, I carefully studied the decision of the Fourth Plenary Session of the 16th Central Committee on strengthening the Party's ruling ability. After the 18th National Congress, I actively studied the new ideas of the Party, absorbed the spiritual strength of the 18th National Congress, and further improved my theoretical level and political quality in full compliance with the new requirements put forward by the 18th National Congress.

Secondly, in business study, I humbly ask my colleagues around me, and try to familiarize myself with the working environment and content in the shortest possible time by watching more, listening more, thinking more, asking more and doing more. Through the study of office practice, I understand the connotation of office management, improve the handling ability of office practice, and lay a good foundation for me to work better.

Second, work hard and do all the work well

As an assistant to the general manager, we must first know where we are. As far as status is concerned, I am in the position of "assistant" from the perspective of leadership decision-making process and "executor" from the perspective of implementation; In dealing with some specific things, it is in the position of "agent". Over the past year, through the patient guidance of leaders and colleagues, I have basically completed the daily work of the department on the basis of familiarity. During this period, my specific work mainly includes the following aspects:

1. In practical work, I always insist on: advising the leaders in place but not offside; urging and urging them to be in place, but not "deciding"; Service in place but no intervention. Consciously safeguard the unity among colleagues, do your duty in your work, do not exceed your authority and offside, strictly demand yourself to be a sincere, loyal, diligent and competent assistant to the general manager, and fully complete all the economic assessment indicators of the head office.

2. In order to play a good role as a staff assistant and really do something practical for the company and its employees, we should adopt different ways to understand the company's situation in practical work, listen to the suggestions of leaders and employees of various departments, organize employees to formulate and complete labor competitions in time around the decision-making and actual situation of the company's leaders, actively respond to the call of the company's leaders in the training activities organized by the company, and make the activities orderly according to the instructions and arrangements of superiors.

3. In the cashier work, I insist on the following practices: 1) First do the main work, then do the minor matters, first hurry and then slow down; 2) handle the superiors and outsiders first, and then handle the internal ones; But in general, every job and thing undertaken must be responsible to the company, to the leaders and to the employees. Insist on earnestly collecting all kinds of fees, collect house rent and utilities on time, and do a good job in statistics of house rental.

4. regarding the company's logistics work, I take perfection as the principle, do my duty, insist on the well-being of the company's employees and the procurement of office equipment, actively cooperate with the group to sign contracts and collect fees for other local properties, consciously safeguard the unity among colleagues, do my duty in my work, do not exceed my authority and offside, and strictly demand myself to be sincere, loyal, diligent and competent.

2xx year is coming, full of challenges and opportunities. Summarizing the work of the year, despite some progress and achievements, there are still some shortcomings. For example, there are not many creative work ideas, and individual work is not perfect enough. In the future work, I will seriously study various policies and regulations, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, conscientiously sum up my experience, overcome my shortcomings, strengthen my study and improvement, guard against arrogance and rashness, work hard, strengthen my study, and strive to achieve greater work results, and devote myself to all my work with a brand-new work style, higher work enthusiasm and more dedicated work attitude. Boss's Year-end Summary 2

Today, we welcome another new year in the new century with a happy mood. The past year is of great and far-reaching significance to the development of xx Hotel. Under the wise and decisive decision-making and correct leadership of the chairman, xx Hotel has stepped onto the track of institutionalized and standardized management by keeping pace with the times and actively adapting to market demand. Marketing and customer service work has been continuously upgraded and achieved rich returns. While obtaining good economic benefits, the popularity of xx Hotel in Zhangpu is also expanded throughout Zhangzhou. Today, as the general manager of xx Hotel, I work for you for 2xx years.

Looking back on the main work in 2xx

The work in 2xx can be summarized as "one center, two emphases and three stresses", specifically, "customer-centered"; Attach importance to the image of management tree and the development of strong brands; Grasp safety production, grasp cultural training, and grasp energy conservation and efficiency. " I will elaborate on it in detail below.

1. a center: customer-centric.

"Customer is God" takes customer's needs as the goal and customer's satisfaction as the standard, which is the creed that every operator must abide by. However, how to make customers enjoy the sense of "God" from actions can not be demonstrated by one sentence, but should be put into action from many aspects: through understanding the needs of customers, improving the quality of employees, improving management level, providing a comfortable environment, improving service quality and so on. According to the needs of customers, improve our working methods, and measure our achievements according to customer satisfaction. Only by satisfying customers can the hotel have a higher development, so the hotel's work throughout the year always revolves around this center.

2. Two key points: attaching importance to the image of management tree and developing strong brands.

emphasize the image of management tree: scientific decision-making, collective efforts, an enterprise must have an effective management system to develop. According to the requirements of various tasks, the hotel leadership has formulated the annual work plan and put forward the overall working ideas to guide the development of various tasks. All the hotel staff, consistent from top to bottom, and Qi Xin have made certain contributions in income generation, profit creation, excellence creation and stability creation, and achieved considerable achievements. Through mobilization, the pertinence and effectiveness of seeking truth and being pragmatic are enhanced; Further clarify the scope of functions and the long-term mechanism of each responsibility; Standardize the learning requirements; It broke the mediocre concept of doing nothing and not making progress, improved the enthusiasm and initiative of hotel staff, greatly improved the service quality and level, and also formed a brand for the hotel in Zhangpu industry.

focus on developing strong brands: in 2xx, the annual room occupancy rate of xx Hotel reached%, the average room price was RMB/room, the dining rate of restaurants reached%, and the average daily income was RMB 1,, which was in the forefront of the same industry in Zhangpu. These all benefit from the improvement of hardware facilities and service quality. As the first four-star hotel in Zhangpu, we have a unique advantage, but we also know the fierce competition in the industry.

1. whoever can stabilize more customers can achieve a longer-term sustainable development. In 2xx, the hotel actively sought for customers, analyzed the competitive situation in this county in detail through market research, signed fixed agreements with many units to stabilize customers, and demonstrated the best service of the hotel in the reception of the county Committee from beginning to end. Through the efforts of employees of various departments in Qi Xin, it ensured that there were no mistakes in the reception work throughout the year. It has been fully affirmed by the county party committee and county government

2. Intensify the publicity and marketing of the hotel, use the media to promote itself, actively seek and cultivate new customers, strive to improve the service awareness, and establish a good image of the hotel in an all-round way. Establish xx hotel brand in Zhangpu and beyond.

3. Three things should be grasped: safety in production, cultural training, and energy saving and efficiency improvement.

pay attention to safety in production: the hotel adheres to the policy of "safety first, prevention first" and does a good job of safety in all directions in line with the principle of "safety is no small matter". Signed and gradually implemented the target responsibility system for safe production. In particular, the fire safety management of key and weak links such as restaurants, staff quarters, food hygiene, vehicle storage, rental housing, etc. has been strengthened to ensure that the responsibility lies with people; Adhere to the safety and health inspection, and rectify the existing safety hazards in a timely and limited time; The Engineering Security Department has strengthened the supervision and tracking of the rectification of potential safety hazards and habitual violations. The inspection is in place, the operation specification is in place, the rectification is timely, and the potential safety hazard is eliminated. Greatly improved the safety awareness of employees and managers.

cultural training: the hotel has always focused on the formation of corporate culture and the training of employees, improved the training methods, adopted a combination of centralized training and flexible training, combined with the knowledge structure of service personnel, identified the characteristics and weaknesses of the department, and focused on the standardized training of service skills such as shop rules, etiquette and courtesy, so as to promote the improvement of hotel management level and service quality. At the same time, establish and improve the regular meeting system before class, so as to timely sum up the work of the previous day and arrange the work of the day. Pay attention to education and guide the service personnel to establish the idea of "guests first" and serve customers with the needs of customers as the main line. It is required to meet the reasonable requirements of guests as far as possible in customer service; Change the idea of "being afraid of trouble and wasting time and effort". Strive for a breakthrough in service, expand the image and influence of the hotel with the reputation of guests, and greatly improve the overall service quality. * * * named outstanding employees throughout the year. They are the best among all employees, outstanding representatives of Kaidu people, and the pride of xx hotel people. We should learn from them, their dedication and dedication, and their work attitude of being dedicated and diligent. Learn more from their concept of being kind to customers and meticulous and thoughtful.

to save energy and increase efficiency: first, strengthen financial accounting management. Each business department accounts for revenue and expenditure on a monthly basis, analyzes the operating income and cost control, and takes countermeasures in time when problems are found. The finance department strengthened the audit of daily income, avoiding the loopholes in the cashier. Timely collection of various accounts, as far as possible to avoid the occurrence of running accounts, missing accounts and dead accounts. Secondly, all departments have done a solid job in the basic work of cost accounting and cost management, strictly controlled the hotel's unproductive expenditures and reduced the hotel's management expenses. In the procurement process, the examination and approval system is strictly adhered to, and the procurement department communicates with the warehouse in time and cooperates with the inventory to avoid the backlog of materials. Thirdly, in the daily management, all departments pay attention to the education and guidance of employees' saving ideas, which improves the saving consciousness of hotel employees. The management of the hotel's equipment and facilities is based on the principle of maintaining and repairing, repairing the old as new, paying attention to the maintenance of the equipment and facilities, and always improving the operation methods that are wrong and easy to damage the equipment and facilities to prevent problems before they happen; Carry out the maintenance into the details of daily operation, and form good operating habits in the necessary links.

of course, during the year, the hotel also highlighted some existing problems, some of which came from the feedback of guests' complaints, and some were found by the hotel department's self-inspection. Specifically, there are the following aspects:

1. The facilities and equipment are not perfect.

2. The staff is not perfect and the staff turnover rate is too high.

3. Service skills need to be improved. Service skills are mainly manifested in the comprehensive qualities of personnel's cultural accomplishment, professional knowledge, foreign language level and service ability. The hotel has not yet worked out a feasible "performance appraisal"; Individual behaviors such as arbitrariness of execution occur from time to time in some managers.

4. The service quality needs to be optimized. From many inspections and guest complaints, it is found that the service quality of employees in various departments and positions in the hotel is high or low in horizontal comparison and good or bad in vertical comparison. Day and night, peacetime and weekends, the presence or absence of leaders, it is difficult to achieve the same quality service. The recurring problem is that some employees in some departments or positions are untidy in gfd, with no initiative in courtesy, poor reception service and inflexible handling. In addition, careless cleaning and sanitation and untimely equipment maintenance also affect the overall service quality of the hotel.

5. The marketing department has not formed a strong customer team.

In short, the achievements made in 2xx are attributed to the unremitting efforts of all staff. Colleagues, through our group cooperation and concerted efforts, the management of xx Hotel has been more standardized, the system has been more perfect and greater progress has been made in the past year. We xx Hotel people can proudly say that we have written a new glorious chapter of xx Hotel. Boss's Year-end Summary In 3

2XX years, all departments of the company closely focused on the requirements of work points, vigorously advocated and practiced meticulous management, paid attention to details, stressed processes, emphasized results and sought development, and carried out all the work earnestly and solidly. All employees worked hard in Qi Xin, and achieved certain results and successfully completed the company's annual work tasks.

first, the company's annual operation.

second, with the goal of strengthening refined management, we will lay a solid foundation for enterprise management.

in 2xx, the company gradually established and promoted a new model of refined management, established a work log system, defined the objectives, authorities, tasks and management scope according to the work responsibilities of each post, and implemented them layer by layer. At the early stage of the implementation of Work Log, some managers were puzzled by the refined management, some were used to the extensive management methods, and many jobs were generalized and rough management. Some people think that their work has been done very well, and there is no need to engage in refined management; Some use heavy workload, busy work and poor writing as an excuse to find reasons for not being refined. These understandings are obstacles in promoting refined management. In order to solve these negative thoughts, the company organized grass-roots managers to study and train the importance, necessity and filling methods of the Work Log, so as to improve the understanding of refined management. Nowadays, most managers have developed the good habit of recording the Work Log, and can find out the problems and improve their working methods, and use it as a management tool. In order to make the on-site supervisor deepen and refine the management, and cultivate the sense of responsibility of "carefulness, patience" and "diligent thinking, personal inspection and daring to be responsible", six books and one form have been implemented in the terminal department, namely: study and research book, major customer registration book, customer demand tracking book, counting book, entry and exit registration book, photo update book and gift distribution registration form. At the same time, as the on-site supervisor to patrol the store.