Which department should I call for complaints about hotel security risks?

Hotel security risks complaints can choose the following two ways:

1. Contact the local urban management department to make a complaint. The urban management department is generally responsible for the supervision of hotel environment, sanitation, fire protection and other aspects to deal with hidden dangers. Complaints can be made through 12345 city service hotline or official website, the local urban management committee;

2. Contact the public security department. If there is a problem with hotel safety or service quality, you can contact the local public security department to make a complaint. The public security department will investigate and deal with existing problems and punish acts that need to be punished. You can call the local 1 10 alarm number to make a complaint.

When the hotel is found to have bad behaviors or potential safety hazards, you can take the following steps to make a complaint:

1. Before leaving the hotel, show your dissatisfaction to the hotel staff or complain directly to the staff. Many times, the hotel will be very willing to solve the problems of the guests. Through communication with the hotel or proper negotiation, your problem may be solved in time.

If the hotel staff can't solve the problem or turn a deaf ear to your complaint, they can complain to the hotel customer service center or the manager. Many hotels will set up customer service centers to coordinate the problems encountered by guests during their stay in the hotel, including complaint handling. You can complain to the customer service center and let it coordinate with the relevant personnel of the hotel.

3. If you still can't get a satisfactory answer, you can complain to the hotel headquarters through the hotel official website or the customer service hotline. You can contact the customer service department of the hotel headquarters by telephone, email, social media, etc. And complain to the customer service department.

4. If you think that the behavior of the hotel has violated the law or seriously violated your rights and interests, you can complain to the relevant regulatory authorities. You can complain to the local city management department, tourism supervision department or public security department.

To sum up, when making a complaint, you must keep the on-site evidence, such as photos, videos or records, for future reference. At the same time, the content of the complaint should be true and detailed, and provide relevant evidence. If you ask the hotel for compensation, you should explain the loss you suffered and the amount of compensation you requested. In case of emergency, such as fire, explosion, people trapped, etc. , you should immediately call the local fire alarm number or emergency service number for help.

Legal basis:

Article 1 198 of the Civil Code of People's Republic of China (PRC).

Operators, managers or organizers of mass activities in hotels, shopping malls, banks, stations, airports, stadiums, entertainment places and other business places shall bear tort liability if they fail to fulfill their security obligations and cause damage to others.

If the behavior of a third party causes damage to others, the third party shall bear the tort liability; Operators, managers or organizers who fail to fulfill their security obligations shall bear corresponding supplementary responsibilities. Operators, managers or organizers may claim compensation from a third party after assuming supplementary responsibilities.