What are the "three lightness", "five before five", "five without initiative" and "five sounds" in hotel management?

The "three lightness" in hotel management refers to three lightness: walking lightly, speaking lightly and operating lightly; "Five before five" means female guests before male guests, guests before host, heads before general, elders before junior, children before adults;

"Five Inactivities" refers to not taking the initiative to receive relatives and friends during working hours, doing things unrelated to work, reading books and magazines unrelated to work, dealing with personal affairs, not making personal phone calls, and not taking the initiative to use the convenience of work for personal gain. "Five tones" refers to the sound of welcoming guests when they enter the store, the sound of answering guests' questions, the sound of thanking guests for their help, the sound of apologizing for their poor service and the sound of asking for guests' opinions. Extended information:

Matters needing attention in hotel management:?

1. The most important principle is that attitude is everything. Attitude here includes attitude towards work, attitude towards guests, attitude towards learning, attitude towards solving problems and so on. ?

2. The management concept emphasizes friendly, efficient and warm service atmosphere; We ask employees to love this job, keep a happy mood and take work as fun. ?

3. When a guest buys a cup of coffee in a hotel, there may not be much difference in the coffee itself, but the difference lies in how the cup of coffee is served and whether the guest can experience respect, smile and recognition from the waiter's service. We hope that every cup of coffee provided to our guests is full of respect and smile. ?

Reference: Hotel Management-Baidu Encyclopedia