What skills should hotel informatization master?

Hotel informatization should master service skills to adapt to the development of hotel informatization.

Catering service personnel should have the information technology of ordering service, be familiar with the operation of wireless ordering system and master the catering service management information system. The development of information technology in subscription service has avoided the problems of errors, illegible handwriting and lost transmission of handwritten documents. At the same time, the orderer can know the dynamic information such as food inventory and estimated color display time in time.

Including the appearance of catering service information management system, which improves the service efficiency, and requires service personnel to have high quality, be familiar with the operation process and complete the service well.

Hotel lobby mainly introduces:

The front office is a comprehensive service department with many services and long service hours. Any guest in the hotel needs the front office to provide services from reservation before arrival to check-in and checkout. The front hall is the link between the guests and the hotel. The reception service at the front desk is mainly to complete the check-in registration of individuals and groups who have booked or not.

For the guest who has made a reservation, the whole process may only take two or three minutes with the help of the computer system. Just confirm that the guest has a reservation, sign the pre-printed check-in registration form, determine the payment method, and hand in the pre-prepared room card or key with greetings.

For those who walk in without an appointment, the reception service is a little more complicated. The receptionist needs to check the vacant inventory of the hotel to see if it can meet the requirements of the guests, sell rooms and other hotel services to the guests, and fill in the check-in registration form manually.