Who can give me the process of restaurant delivery service?

Food delivery operation process

1. The ordering clerk answers the phone

1. When accepting the order, the ordering clerk must listen carefully and repeat what the customer ordered. Dishes.

"Let me repeat your dish, okay?"

And record the guest's dish, quantity, number of diners, room number, guest's last name and special requirements, Don’t forget to promote the drinks. Meet guest requirements as much as possible.

(1) When you are not sure whether the food can be satisfied, you can ask the guest to wait and ask the chef before replying.

"I'm not sure if it can be done. Let me ask the chef first. Please wait a moment."

(2) If you really cannot satisfy the guest, speak in a tactful tone And be a little apologetic to get the guest's understanding. And introduce the guests to eat (drink) and use similar things.

"Sorry, that dish is not available. You can ask for...this dish is good."

Don't forget to thank the guest before finishing.

"Thank you. Your dishes...will be delivered in a few minutes."

2. Write some menus and send them to the kitchen. Pay the bills, write down the cutlery and paper, and hand them over together. Waiter. Assist with positioning.

1. When setting up, check whether the dining cart is stable and safe, and whether the tableware is clean and without chips.

2. Use a dining car for two or more meals, and a hot box for hot dishes.

3. Get drinks and food.

(1) The food delivery boy quickly goes to the bar and kitchen to pick up drinks and food.

(2) Check whether drinks and food meet the standards.

(3) Keep the ingredients together.

3. The food delivery person walks according to the prescribed route. When opening the door, people should go out first to avoid touching other people (things) and spilling food (drinks). Meals delivered to the room.

(1) After ringing the doorbell, whisper: "Meal delivery service!". Then stand about one step away from the door (the standing posture should be correct) and wait for the guest to open the door.

(2) After the guest opens the door, greet the guest with a smile, remember the guest’s last name to address the guest, and say:

“Hello, Mr. Smith. I am Thomas. . Your food is ready. Can you come in?"

Put down the tray or open the dining cart after entering the room.

A. If you use a tray, it depends on the items in the room. Ask for advice:

"Can I put it here?"

Then Place the tray on the coffee table and carefully remove the supplies from the table.

B. If you use a food delivery truck, you must ask for opinions from the guests and push the truck into the room and place it in a suitable location. Then open the dining car as quickly as possible, check whether the wings of the dining car are hooked properly, arrange the food, extinguish the alcohol wax, take out the food from the hot box and arrange it according to procedures.

C. After everything is done, open the plate cover, indicate the food, repeat the dish name, and ask the guests if they have any other needs.

"This is your..., what else do you need?"

D. If the guest has other needs, say:

"Yes , please wait, I will get it for you right away.”

If the guest has no other needs, prepare the bill and first ask whether the guest chooses to pay with a room charge or cash. Say:

"Would you like to sign the bill or pay in cash?"

After knowing clearly, hand the bill to the guest. Say:

. "This is your bill. Thank you!"

E. If the guest signs the bill, immediately hand the pen to the guest along with the bill, and remind the guest to indicate the name One column should be filled in in block letters and needs to be signed. Check whether there are any errors or omissions in the room number on the bill.

F. The cash payment amount must be counted in person and told to the guest.

G. Before leaving the room, politely say: "Please use it slowly!"

H. Bills that require redemption must be handed over to the cashier quickly and settled through the cash register. number. Return the receipt and change to the customer as soon as possible. Say: "Here is your receipt and change. Thank you! Please use it slowly."

I. Remind guests before leaving the room and say:

"If you need to collect food, Please call xx to the food delivery department. Thank you! ”

4. Collecting tableware: (1) If the orderer does not receive the food about an hour after it is delivered to the room, The customer's phone number is to call to inquire about the guest's meal status, food quality and whether the meal can be collected. Say:

“Hello, Food Delivery Department.

What do you think of the food? Can we collect food? ”

(2) The food delivery person goes to the room to collect the food and repeats the food delivery procedure

(3) When collecting the food, the movement should be light and fast, and check whether the tableware is missing. When asking questions and speaking, be polite, tactful and good at communicating with guests. You can say:

"If you have any special requirements, please press xx to go to the food delivery department. We are happy to serve you at any time. ”

(4) After the tableware is recovered, it must be cleaned quickly and intensively. Return the tableware registration paper to the foreman for registration. If the tableware is lost, try every means to recover it.