How to do a good job in hotel front desk

How to do a good job in hotel front desk

1. Answer the phone within three rings.

Use standard expressions, such as "Hello", "Just a moment", "Sorry, he is not in right now", "I can leave your contact information" and so on.

3. If there is a call that needs to be answered by the leader, you need to ask the other party in advance. Under normal circumstances, it is not allowed to transfer the call directly to the general manager's office. If you have any questions, please go to the office to find the relevant person in charge.

It is not allowed to disclose any contact information of the general manager to anyone. If the other party is in a hurry, you can write down the contact information of the other party and inform the general manager.

When answering the phone, don't talk nonsense about things you are not sure about, but write down the contact information of the other party first so that the relevant personnel can reply. You can't disclose company information to each other casually, including phone number and address.