Thesis on Hotel Information Management System

With the development of hotel industry, the popularity of information technology in hotels is getting higher and higher, and the requirements for hotel information management system are becoming more and more comprehensive. The application scope involves decision support, system integration, customer service relationship management, network marketing and so on. The following is the hotel information management system paper I compiled for you for your reference.

Hotel Information Management System Paper 1 The Role of Management Information System in Hotel Management

Abstract of hotel information management system papers

Abstract: With the increasing competition in the hotel industry, the competition among hotels for tourists is becoming more and more fierce, which leads to the shrinking profit space of hotels in selling rooms. In this context, it is necessary to apply more effective information management to the daily management of hotels, and extensively explore the operating space of hotels, so as to further reduce operating costs. Reasonable use of advanced hotel management system can not only effectively manage a large amount of information, but also introduce advanced management concepts to continuously promote the improvement of work efficiency and service quality, so as to realize the continuous improvement of hotel internal management system, improve hotel decision-making level, economic benefits and relationship benefits, and finally enhance hotel competitiveness. This paper analyzes and discusses the role of management information system in hotel management for your reference.

Content of the thesis on hotel information management system

Keywords: management information system, hotel management role

Classification number of China Library: F7 19 Document ID: Document number A:1003-9082 (2013)10-0014.

With the continuous development of China's economy and the improvement of people's living standards, traveling around the world has become a new fashion. In recent years, the rapid development of tourism has directly led to the surge in the number of hotels around the world, and the competition between hotels has become increasingly fierce. If a hotel wants to be in an invincible position in the competition, it must be unique in service, products, management and operation. Hotel management has a direct impact on the hotel's own operating conditions. Therefore, in the face of this situation, hotel managers must do their work more solidly, make full use of advanced management methods, and constantly improve the hotel management level in order to better adapt to the challenges and opportunities of the information age.

First, the choice of hotel management system

One of the development trends of hotel industry is to make full use of management information system. Compared with general products, hotel management system is an application software with fast update, high risk and high investment [1]. Many hotels have invested a lot of money in the configuration of management information in the past, but due to various factors, they have not achieved the expected service efficiency and return on investment. Hotel managers must choose good suppliers when choosing management systems. In order to choose a good supplier, we must pay attention to the following conditions: ① the supplier must have the ability of secondary development and a stable technical team; (2) The supplier must be able to provide the overall scheme of software and hardware systems; (3) The supplier must have a fairly mature software system. ④ When choosing management information software, you must choose the software that really suits you [2].

Second, the role of management information system in hotel management

Generally speaking, we think that the essence of hotel management is the management of information flow, capital flow, logistics and people flow in the process of hotel operation. From the manifestation of hotel management information system, it refers to the output, processing, storage and input of a large number of hotel routine information. In a sense, management information system is the biggest assistant of manual management. From the practical application of hotel management information system in several hotels, its main functions are as follows:

1. can promote the efficiency of hotel operation.

Every day, the hotel has a lot of workload to provide customers with bills, inquiries, records of registration information, reservation information, room statistics and so on. There are many inconveniences in using the traditional manual method in the above-mentioned business, which not only requires a lot of manpower, but also is slow and even more likely to make mistakes [3]. In hotel management, the scientific and reasonable application of management information system can greatly improve the accuracy and speed of business operation.

2. It can promote the standardization process of hotel information management, thus improving the service quality.

Because the computer has a fairly fast speed in information processing, it can greatly save the waiting time of guests in checkout, shopping, entertainment, dining, accommodation registration and so on. At the same time, the information and services provided by the management information system for hotel guests are standardized, accurate and timely, which greatly reduces the possibility of mistakes, and can also query relevant information at any time to provide services such as leaving messages and calling early for guests. Therefore, the application of hotel management information system can help hotels develop the market and establish their own distinct image [4].

3. It can promote the improvement of hotel economic benefits.

The use of management information system can save a lot of material resources and manpower of the hotel itself, thus achieving the purpose of saving money. At the same time, hotels can also increase their own service items through the rational use of management information systems, improve the service level of hotels, and achieve the purpose of open source. Therefore, the application of management information system in hotel management can effectively promote the improvement of hotel economic benefits.

4. It can promote the continuous improvement of hotel operation level.

In the face of fierce market competition, hotels must scientifically and reasonably predict and analyze various businesses and hotel operating conditions. In this process, the hotel management information system can provide current data and historical data in time, at the same time, it can also carry out comparative analysis in the same period and provide other analysis modes. Under such convenient conditions, managers can quickly complete complex analysis work [5].

It is very important for hotel managers to control the internal operation of the hotel, such as the number of consumables, the number of catering materials and the number of rooms. In this process, the hotel management information system can provide accurate data and information to managers in time, so it is very beneficial for managers to make decision control.

Third, the problems and countermeasures in the application of hotel management system

Because all aspects of the hotel involve information systems, there should be reasonable coordination between posts and departments. In addition, in order to make the system run more safely, high-quality operation and maintenance personnel and strict management system are needed. When using hotel management information system, hotels need to avoid the following misunderstandings: ① blind and superstitious attitude towards management information system; (2) Have a fear of management information system and think it is too difficult to use.

In view of the above situation, hotels must correct their own understanding and promote the improvement of the quality level of internal employees; Choosing mature application software is helpful for employees to better master the system; Establish a strict management system to ensure the normal operation of the system.

Four. conclusion

The hotel industry in China is currently in the process of continuous development, and one of the core of hotel management is management information system. In order to achieve better and faster development, hotels must use advanced management information system in management. Scientific and reasonable management information system can promote the improvement of hotel management level and competitive strength, effectively ensure the reduction of hotel operating costs and the improvement of economic benefits.

Documents and documents of hotel information management system

[1] Tan Wenxing, Xiao Guangrong, Huang Jianguo. A Study on the Informatization Management of Hotel Industry [J]. China Commerce (second half), 20 10( 1).

[2], Cui,,. Small and medium-sized hotel management system based on VB [J]. Commodity and quality: academic observation, 20 12(8).

[3] Guo Xing, Wang Yutao, Jiang Ying, Du Jianhua. Design and Application of Hotel Management System [J]. Technology and Management of Small and Medium-sized Enterprises (last issue), 2005 (10).

[4] Zhang Xiaoan, Ma Shaoguang. Design and Implementation of Guest Room Management System of Yuquan Reception Center of Jiangxi Provincial Government [J], University of Electronic Science and Technology of China, 20 12(9).

[5] Xie Li, Gao Peichang, Xue Guanghua, Ma Qinghua. Design and Implementation of CRM Based on Data Mining in Hotel Management System [J], Journal of Harbin Institute of Finance, 20 10(4).

Hotel Information Management System Design and Implementation of Two-component Hotel Information Management System

Abstract of hotel information management system papers

This paper mainly introduces the design and implementation methods of hotel management information system based on VFP mode, including design objectives, database design, system function design and implementation technology. The key technologies in the system, such as component technology and VFP programming technology, are described in detail.

Content of the thesis on hotel information management system

Keywords: component hotel management system VFP mode project design

1. Introduction

With the continuous expansion of hotel scale and the increasing complexity of application programs, many problems are gradually exposed in the traditional management mode, such as poor portability, expansibility and maintainability of the system. At the same time, with the rapid popularization of Internet and China's entry into WTO, hotel management reform is imminent. It will be an opportunity and challenge for hotel management to provide convenient services such as remote room reservation, catering reservation, online information release and mobile Internet access.

Excellent hotel room information management system aims at the economic benefits of the hotel, provides simple, powerful and highly flexible application tools for hotel managers and employees, mobilizes their enthusiasm and urges them to provide better services for the hotel. These improvements make guests feel more satisfied and bring more repeat customers and income to the hotel. At the same time, through the scientific management and effective control of people flow, logistics and capital flow, the work efficiency of employees can be improved and various operating costs can be reduced, so as to obtain lasting profits. Therefore, it is imperative for the hotel industry to develop and apply the hotel management system.

2. System design

2. 1 Design objective

2. 1. 1 A computer hotel integrated management information system that integrates the management of hotel food, accommodation and transportation, adapts to the market economy environment, realizes the optimal allocation of hotel resources and comprehensively improves the economic benefits of the hotel.

2. 1.2 according to the hotel demand, from the important aspects of improving service quality, adapting to market competition, reducing costs, etc., establish special systems such as front desk system, checkout system, room system, material system, inquiry system, telephone system, etc., accurately, timely and comprehensively collect and process internal and external information and data related to the hotel, provide information services for leaders' decision-making, and provide timely feedback and response to problems existing in operation and management.

2. The construction of1.3 HMIS is based on the overall improvement of staff quality, hotel quality, hotel popularity, hotel image and hotel culture development, so as to improve the market competitiveness of hotels. As a long-term goal of system construction.

2.2 design principles

On the basis of open technology and high integration, we will develop high-level applications and build the system well. Unified leadership, unified planning, unified construction and unified management? , and adhere to the system practical, optimized, easy to use, easy to maintain, easy to expand, highly safe and reliable design principles. Achieve the following objectives:

(1) takes hotel account management as the core, and manages guest information and accounts based on accounts.

(2) Strengthen the reception and sales functions at the front desk, and improve the management of customer historical data.

(3) The system is more scalable and adopts advanced platform, leaving room for improvement in design.

(4) Strengthen the interface functions with external data, such as telephone billing, public security data transmission and ID card scanning.

3. System structure and function realization

Figure 1 system function module diagram

3. 1 Overall system flow chart

The functional modules provided by the system, hotels can choose different modules according to different scales: customer reservation, house registration, check-out, customer service inquiry, catering management (restaurant business, bar inventory, cost accounting, inventory management, business report), sauna management (sauna business, bar inventory, business report), business center, entertainment and leisure business and system maintenance.

3.2 Introduction of main functions of each subsystem

Catering system. Manage the hotel's catering related business. Manage today's menu, banquet menu, guest ordering, banquet reservation and different checkout methods. Menu information, banquet reservation information, checkout method, etc. It can be entered, maintained, queried and counted, and the report printing function is provided.

Guest room system. Mainly responsible for the adjustment of guest room status, passing the fees payable by guests to the front desk, and handling lost and found. Specifically, it includes: adjusting room state, adjusting room type, adjusting laundry fee, registering damaged articles, registering lost articles, collecting lost articles and transmitting relevant data to the front desk and checkout subsystem.

Front desk system. Reception and inquiry is a functional module in the front desk system, which mainly includes the following functions: first, it is related to guests, including registering guest information, issuing room cards, automatically making long-distance calls, extending the housing time at the request of guests, adding beds, adjusting rooms, modifying house prices, and recording messages from guests and tenants. The other is related to the hotel, including modifying the information of guests and teams, making room cards in advance according to the room reservation situation, and interfacing with the public security system.

Checkout system. The cashier at the front desk, also known as the cashier at the front desk, is mainly responsible for handling the accounts of the guests, collecting money at all business points of the hotel except the shopping mall department, and handling the check-out procedures of the guests.

Telephone system. The functions of the telephone subsystem include: telephone bill inquiry (original telephone bill, extension telephone bill), telephone bill statistics (original telephone bill, room telephone bill, internal telephone bill), telephone bill detailed statistics, printing of various reports, different types of telephone direct dialing authority, telephone wake-up and other services.

Universal cash register system. The system is mainly responsible for the management of business centers and take-away, beauty salons and other businesses.

Night trial system. The main functions of this system are: paying the room charge, automatically increasing the room charge, and counting all kinds of data (including the information of the expected departing guests, the business situation of the day, the business income of the day, the payment details of the guests, the occupancy rate of the room, the deposit paid by the guests, etc. ).

General manager inquiry system. The system is limited to the general manager of the hotel. Its main functions are: guest room status inquiry, guest information inquiry, financial inquiry, and some data analysis such as income analysis and guest situation analysis, which can be used to provide some information for the general manager's decision.

Personnel management system. The functions of the system include: basic information of hotel personnel, personnel inquiry, personnel roster, personnel dynamic statistics, personnel transfer, personnel fault record, report management and so on.

Material management system. Material management is the unified management of hotel goods, including warehousing, warehousing, inventory information, loss, cost library, asset library, expense library and report functions.

System management module. It is only used by administrators to maintain the whole system. Its main functions include system initialization, user management, code management, usage log management, system automatic updating subsystem and so on.

4. Design and implementation of system module.

Through the concrete analysis of hotel management business, VFP technology and SQL language are used to operate the background database to realize the compatibility of various platforms, which embodies the good cross-platform characteristics and the advantages of programming technology. The system has a simple operation interface and is suitable for all kinds of managers. In the aspect of security, the flexibility and security of the system are realized through the authority management of the database and the excellent technology of Java. Administrators can also manage users by modifying passwords. The system has the advantages of simple operation interface, good flexibility, short response time, high system security and stable operation. The design fully meets the requirements of each stage in software engineering, and the module has good performance of high cohesion and low coupling. The running software interface is shown in Figure 2. Figure 2 User login interface

Enter the user name and password and check them in the form manager. Through VFP database driver. The core code is as follows:

IF all trim(this form . txt username . value)= ' '

MessageBox ("Please enter user name")

return

ENDIF

IF all trim(this form . txtuserpwd . value)= ' '

MessageBox ("Please enter password")

return

ENDIF

Usage Data \ Administrator &; & Finds a record with the specified user name.

locate For all t(name)= all(this form。 txtusername.value)

If you find () = = .T. & amp& amp If you find it.

if all t(password)= = all(this form . txtuserpwd . value)&； & Compare passwords and enter them if they are successful.

MessageBox ("Welcome", 64, "Prompt Information")

User name = first name

UserType= permission

Bbs=val (user type)

_ screen. Picture =? img/jiudian.bmp？ &&Set the window background picture.

Release this form

Else & amp& amp password comparison failed.

MessageBox ("Incorrect password", 16, "Error prompt")

Endif

Else & & could not find the specified user.

MessageBox ("User name does not exist", 16, "Error prompt")

If userbyname and byname match the corresponding data in the database, the verification is successful. After successful verification, you can enter the system for operation management, and the interface is shown in Figure 3.

Figure 3 System Operation Management Interface

The main users of this part are hotel managers and cashiers. Hotel managers can perform functions such as food management, food management, station number management, daily checkout, monthly checkout and annual checkout, and user management. Cashiers can generate consumption orders at any time and order food for each station.

5. Characteristics of the system

The main features of this system can be summarized as the following three aspects:

5. 1 adopt the current mainstream technology.

The design of the system is based on B/S mode, and has joined the current mainstream technologies, such as component technology and object-oriented method.

5.2 The system has high data consistency, integrity and reliability.

One-time data input for all subsystems. When multiple subsystems use the same data, it can be transmitted through the network, reducing the probability of errors, thus improving and ensuring the consistency and reliability of data. Setting up a full-time network administrator to manage the authorization of network users, so as to control the access of data, that is, different nodes have different access rights to information, which is conducive to ensuring the security, reliability, integrity and consistency of the database.

5.3 The security of the system is good.

The system uses internal and external firewalls to prevent illegal intruders from accessing the system. Internally, we divide the employees who deal with the application system into two categories: one is the administrator of the system; One is the user of the system. System administrators can only manage and maintain the system, and have no access to specific business systems; Users of the system can only operate in strict accordance with their respective permissions. In the application, we also add user authentication and identification to ensure the security of the application, and limit a program to only specific users, so that the system has high security performance.

6. Conclusion

With the development of society, HMIS system is no longer based on the traditional C/S mode, and modern HMIS system must take information technology as the core to improve work efficiency. This requires that the HMIS system should be a comprehensive information management system that contains all kinds of advanced technologies and keeps up with the pulse of the times, so as to better meet the needs of hotel production.

At present, the hotel management information system we developed has been applied to Fayuan Hotel in Jiangsu, and achieved good results and won unanimous praise.

Documents and documents of hotel information management system

[1] Ward Studio. Power Builder 6.0 Application Development Guide [M]. Beijing: People's Posts and Telecommunications Press, 2008.

[2] Zhang Yadong. Design and implementation of sales management information system for liquor enterprises [J].

[3] Huang Weinong, Lu Zhenyu, Chen Jianren. Research on computer application of database system based on network use [J], 200 1,18 (4):143-145.

Bell d, Grimson j distributed database system [Z]. Addison Wesley, 1992.

[5] Hu Hua. Industry-oriented Network Information System Framework [J]. Computer Application Research, 200 1, 18 (4): 6 1 ~ 63.

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