Traditional Culture Encyclopedia - Hotel franchise - How to complain if the hotel doesn't refund during the epidemic?
How to complain if the hotel doesn't refund during the epidemic?
Legal basis: "Six Principles for Refund of Travel Contracts due to Epidemic Situation" For the time when travel contracts are refunded due to epidemic situation, firstly, tourism enterprises should arrange refunds in time according to the requirements of relevant departments; Second, tourism enterprises that have stopped working due to the epidemic should arrange a refund as soon as possible after returning to work according to the requirements of the local government; The calculation of the acceptance time of complaints related to the epidemic situation should be comprehensively considered in combination with the local regulations on returning to work; Third, tourism enterprises that are temporarily unable to return to work should inform tourists in time and deal with them in time after returning to work; Fourth, tourism enterprises that cannot refund their fees in time because of collecting funds should explain to tourists in time and formally promise to refund their fees.
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