What kind of data does the grade of service quality belong to?

Service quality scoring is a system that comprehensively evaluates the cooperative operation level between hotels and Ctrip, and comprehensively considers factors such as hotel housing, room quality, order processing speed, complaints to stores, etc.

Ctrip gives the right to high-rated hotels, which can effectively increase hotel traffic, provide more cooperation opportunities and improve transformation.

For hotels with low scores, Ctrip will impose restrictions and reduce marketing investment and recommendation.

The evaluation data includes the order data of all channels of Ctrip, mainly involving:

1, room state accuracy.

2. Order confirmation speed.

3. refuse.

4. Guest experience.