Current Situation of Hotel Staff Training in China

Usually hotels have a training department of human resources department, which is responsible for the training of hotel employees. And foreign hotels pay special attention to this part. There are usually internal training and external training methods. In terms of internal training, the manager of the internal training department will carry out basic training such as induction training, English training and service etiquette. For senior managers, we usually adopt the way of external training, that is, going to an external training institution to study. Usually, hotels will spend a lot of money on training, but the effect is not great, because the quality of employees is uneven, and only mature big-brand hotels do better in this respect, such as Marriott Group, Accor, Hyatt and other big-brand hotel management groups.