Hotel managers have qualities.

Shops are special service industries that provide food, shelter, transportation, travel, shopping and entertainment for domestic and foreign consumers, and their business purpose is higher than other industries. With the vigorous development of the hotel industry, the connotation of hotel management has attracted more and more attention from managers. While establishing and perfecting the total quality management system and various business norms, hotels are increasingly demanding to improve the comprehensive quality of managers at all levels and enhance their positive role in business management activities. Cultivating and using excellent management talents and comprehensively managing the human resources, material resources, time resources, information resources and product quality standards of the hotel industry are one of the important links for the hotel to finally achieve the maximum economic and social benefits with minimum consumption. Then, what qualities should hotel managers have in order to play their due role, pave an effective track for total quality management and make hotels develop steadily and sustainably? I think the following points are very important:

First of all, as a hotel manager, you should be loyal to your career.

Be enthusiastic and confident about your work, and take the lead in being strict with yourself. Managers must have good professional ethics and professional style; Good professional quality, physical quality and working ability. We should work with a rigorous attitude; Exemplary moral behavior and lofty personality charm infect subordinates, making them trust and obey you. A great man once said: the power of an example is infinite? . Whatever you ask others to do well, you must do well first, so that you can become an example for your subordinates to follow.

Secondly, managers should have advanced management consciousness.

Scientific incentive concept and fair and honest management means with clear rewards and punishments; Don't be surprised by honor or disgrace. Do not forgive yourself. Keep your promise. Management is? Managing director? ; Management means that a few people coordinate and direct the activities of many people in order to achieve the goal that no one can achieve by acting alone. Management should not only? Tube right? 、? Cut it? Do you still need it? Is it reasonable? , the so-called? Is it reasonable? Is to have a clear system, norms, standards and basis; Be fair and just. What is the total quality management standard system and operating rules and regulations formulated by the hotel to meet the needs of guests? Why? Everything must have a corresponding system to restrain and manage. The so-called:? No rules, no Fiona Fang? . In daily management activities, the implementation system must be serious and strict; Have courage; It is necessary to reward and punish clearly; Cash in time; Be fair and stick to it.

The third is emotional, and * * * make contradictions, understand subordinates, and actively coordinate the relationship with subordinates.

Making friends and confide in them is one of the more effective means in the daily management of hotels. Call it? Emotional management? . Managers should be strict with their subordinates, but they should not be above others, let alone oppress others by force. At any time, the personality of superiors and subordinates is always equal. We should respect each other; Mutual understanding; Cooperate with each other. Empathy is a very effective way to deal with problems. Only by improving the relationship between them can subordinates really cooperate with and obey management.

However, the hotel is a guest-centered service industry, and meeting the general needs of guests is the basic requirement of hotel management. Development? Extraordinary service? 、? Advanced service? And then what? Value-added services Meeting the special requirements of guests is the ultimate goal of modern hotels to improve service order and brand image and realize pragmatic interests. Managers are not only excellent managers, but also service pacesetters, operation experts and marketing models.

It can be seen that the management team plays an extremely important role in hotel management. Strengthening managers' awareness of self-improvement and improving their comprehensive management ability are very important contents for managers in their daily work practice and the implementation of hotel total quality management. Study, study, study and work hard. Only in this way can the total quality management system and policies be implemented and hotel management be substantially improved, otherwise it will be just a form and empty talk.

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