What does the hotel's pre-meal storm meeting mean?

When the hotel holds a monthly (weekly) meeting, each department mainly reports the following contents:

1, monthly work report of finance department;

* Report the overall operation of the hotel last month, the revenue and expenditure of each department, the implementation of the budget, etc. , and make a detailed financial analysis;

* The signing and execution of various contracts;

* accounts receivable processing;

* make financial suggestions for future operation;

* Major financial work plan for next month;

2. Monthly report of marketing department:

* The occupancy rate of major competitors and our store;

* Average house price, market share, etc.

* Analysis of customer composition, including the total number and proportion of receptions, especially the check-in ratio of team members, the check-in ratio of individual guests, the check-in situation of the agreed units (the top six), the gender ratio, etc.

* Customer relationship management and market development, such as contract signing units (total quantity, new signing and renewal), ranking list of top 10 important customers, customer visits, sales plans and schemes, activities and consumption of major customers in the store;

* conference sales and reception guarantee, conference organizer, scale and category (training, conference, exhibition, party, etc.). ), reception number, expenses, meeting rooms, meeting meals;

:: VIP reception and security;

* Customer complaints and relevant suggestions of the department;

* Customer's main consumption activity forecast for next month;

* Main marketing work forecast for next month;

3, the internal work report

* Monthly operating income of guest service: such as long-term housing service, business conference service, VIP reception, team guest service, and the proportion of various guests in total income, etc.

* Staff training and relevant suggestions and opinions of staff;

* Excellent customer service cases, including marketing cases;

* Personal marketing situation of the front desk room, including the total number of people, rooms, total amount, maximum/minimum amount and sales commission amount;

* guest complaints or praise times, typical cases, the improvement of service quality problems;

* Handling customer consumption matters;

* The turnover of laundry room, the number and quantity of internal washing, external washing and guest washing;

* Staff turnover and other matters;

* Main work plan for next month;

4, food and beverage department work monthly report

* operating income and plan completion report;

* The main training, hot business and business planning of the Food and Beverage Department;

* staff restaurant income completion;

* The number of customer complaints or favorable comments, typical cases and improvement of service quality problems;

* Staff training and relevant suggestions and opinions of staff;

* Main work plan for next month;

5. Monthly work report of the Ministry of Engineering and Security

* Hotel energy consumption and comparison in the same period;

* Maintenance and completion rate of equipment and facilities;

* Make suggestions on the maintenance of equipment and facilities;

* city security (hotel anti-theft, anti-robbery) briefing;

* Last month, our store's public security (public security) situation and handling matters;

* Fire fighting equipment and facilities and inspection report;

* Store-wide fire prevention and meetings;

* Staff training and relevant suggestions and opinions of staff;

6, comprehensive office work monthly report

* personnel changes, labor cost changes;

* Internal staff violation of discipline notification and improvement measures;

* Training, service quality inspection, material procurement, vehicle management, etc. ;

* Relevant requirements, notices and implementation of supervision by superiors and external relevant units;

:: Other matters;