How to use words to receive guests as a receptionist

1. Smile is the most common language in the world.

Laughter is the most common language in the world. Even if the language is different, a smile can give each other a feeling of understanding. Therefore, laughter is the best language tool for reception staff. In some cases, it does not even require a word or deed, just a smile can impress customers.

The number one secret to welcoming visitors is to show your friendly smile. When a customer approaches, the receptionist must not say expressionlessly, "Who are you looking for? What's the matter? Please wait..." This kind of reception will make the customer feel very uncomfortable; on the contrary, you must face Say with a smile "Hello, how can I help you?"

2. Smiles can be trained

Only a smile from the heart is the most sincere smile, and if reception staff want to show such a smile under any circumstances, they need to be deliberately trained.

There are 17 muscles on the human face, and they will affect every smile. As long as one muscle loses its function, your smile will not be perfectly displayed, so practice how to smile more. Of course, being able to control your emotions well is also an essential part of training. As long as you do these two things, you can have a natural and friendly smile.

3. If you want to be happy, you must learn to make others happy first.

To make yourself happy every day, you must learn to appreciate others first. Over time, more and more people will appreciate you. This is called "you are happy so I am happy". This is especially true when receiving customers. Being able to provide customers with satisfactory services will naturally take your work to a higher level.

4. A gentle smile can bring you closer to each other

If you want to bring you closer to each other, you must show your angelic smile, and this smile should be as innocent as a child. When customers see your smile, not only will they not be repulsed by you, but they will also leave an excellent impression. Therefore, if you want to shorten the distance between you and your customers, don’t forget to show your angelic smile.

Warm and appropriate greetings

1. Use words that are easy for customers to understand

One sentence can offend people, but it can also make people feel that you are cordial and willing to talk to you. When you receive customers, it is best not to use so-called professional jargon or to minimize it. For example, medical terminology, banking terminology, etc. Many customers cannot understand those professional jargons. If you speak in jargon when talking to them, it will make the customers feel awkward and the communication will be affected. Therefore, the greeting should be easy to understand and make customers feel your kindness and friendliness.

2． Simple and clear polite expressions

Simple and clear polite expressions are very commonly used in life, and they are even more indispensable helpers when you receive customers. You should say "Hello", "Hello everyone", "Thank you", "Sorry", "Please" and other polite words to show your professional demeanor to customers.

3. Vivid and decent greetings

All service industries must use service language. The so-called service language is language that focuses on showing service awareness, such as "Is there anyone who needs my service? Is there anyone who needs my service?" ?" Such a greeting is both vivid and appropriate, and needs to be remembered and expressed by every service staff. Don't use greetings like "Who are you looking for? Are you okay?"

4. Comply with customers and have appropriate conversations with them

Compliance with customers emphasizes following the psychology of customers and having appropriate conversations with them. For example, when a customer says, "Sorry, is your general manager here?" the receptionist should immediately reply, "Are you looking for our general manager? What is the name of your company? Please wait a moment, please go this way..." and At the same time, you should naturally show appropriate body language.

5. Speak in a warm and caring way

If it’s snowing outside and a guest walks into your company covered in snow, you should immediately hand him a tissue. Don’t underestimate this thin Although the paper is rubbed on the customer's head, it warms the customer's heart. This kind of silent words will make the customer feel warmer. Similarly, when it rains, your sentence "You didn't bring an umbrella, did you catch a cold?" is also a warm and caring word.

Learn to change different caring words according to the environment, shorten the distance between you and your customers, and make them feel at home.

6． Avoid puns, taboo words, and inappropriate words