Traditional Culture Encyclopedia - Hotel franchise - What level does supervision and management belong to in the hotel management system?
What level does supervision and management belong to in the hotel management system?
The supervisor (foreman) is mainly responsible for arranging the daily work, supervising the service of the waiters in his team and checking whether their services meet the service quality standards of the hotel at any time.
As a supervisor (foreman), you should also assist the waiters in this class to work or provide services at any time.
Especially in the peak service period, or in the case of insufficient service personnel, the foreman must personally participate in the service work, so the foreman must have high service skills and service skills, be an example for the waiters in his class, and be the organizer and commander of the service site.
Otherwise, he has no right to lead the waiters in this class.
The supervisor is responsible to the department manager and the foreman is responsible to the supervisor.
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