Summary of conference service work

Meeting work summary refers to a way to summarize one's own work situation, which is conducive to discovering one's own shortcomings and improving oneself better. Here, we share the relevant contents of the summary of conference service work. Come and have a look with me.

Conference Services 1 Work Summary

First of all, reception at the front desk.

65438 worked as a receptionist from 10 to July in XX. The receptionist was the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly, and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has gained about 1000 users.

Second, the reception of the meeting.

1, external conference reception

Attend the reception of Shandong Unicom's financial meeting, the work meeting of the operation and maintenance department, the training meeting of human resources monitoring, the operation meeting of the provincial G network, and the business analysis meeting of Linyi Branch and Heze Branch. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot.

2. Internal meeting management

Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * arranged more than 500 internal meetings.

3. Video conference management

When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.

Third, expense reimbursement and contract entry.

In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than 1000 reimbursement forms have been entered. More than 20 contracts were signed.

Fourth, comprehensive affairs work.

In July XX, he was transferred to the office, responsible for public security inquiries, signing foreign documents, trade unions, office supplies, canteen management, etc. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

By the end of June, 1 1, * * received about 300 public security inquiries, and handled them enthusiastically, strictly in accordance with company regulations. Send and receive about 90 foreign documents, so as to upload and distribute them in time without delay. 20 pieces of materials were submitted, and 2 issues were compiled.

Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.

Verb (short for verb) Other jobs

While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in Linyi Unicom's honest speech; Shandong Unicom won the third prize in the Honesty Speech Competition, and is currently actively preparing for the program summary, selection and performance of the XX annual cultural performance.

Sixth, shortcomings in the work.

Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.

Seven. 20 10 work plan

1, strengthen self-study, combine with the reality of the General Department, consider details, closely follow the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders.

2, actively learn from other units, hotels and other conference reception experience, improve the reception level, enhance the company image.

3. Do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue to carry out "Trade Union send warm" activities.

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.

XX year is coming, and 20 10 full of challenges and opportunities is coming. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and do my bit for the company's development and growth.

Summary of conference services II. Meeting customer service summary.

Now, under the correct leadership of the company's leaders, as the company's conference reception supervisor, I actively implemented the company's relevant requirements on conference reception, and at the same time United and led other colleagues in the conference reception team to successfully complete the conference reception task of more than 520xx people 1400. In addition to conference reception, I also constantly sum up the gains and losses in the process of conference reception, constantly explore more perfect reception means and forms, and strive to make the conference reception work perfect.

First, pay attention to details and pay close attention to all aspects of conference reception.

Meeting reception is a seemingly simple but complicated task, which requires great patience and care from communication and preparation before the meeting to the specific implementation of different requirements of different meetings. Most of the meetings held by the company have high specifications, many leaders and high levels, which put forward high requirements for our pre-meeting communication, venue layout and in-meeting service. As a reception supervisor, in my daily work, I always insist on using the words "serious, meticulous and rigorous" to demand myself, and I will not relax. I will attach importance to all aspects of conference reception in exchange for the guarantee of our service quality every time and the affirmation of the leaders attending the conference.

Second, pay attention to learning and constantly improve the theoretical level of conference reception.

Over the past year, I have successfully completed more than 1000 conference reception tasks and accumulated valuable experience for me. At the same time, by constantly summarizing the shortcomings in the reception process of 1000 meetings, it has played a very important role in reminding and promoting me to complete the reception tasks of future meetings more carefully.

In addition, in order to improve their theoretical knowledge of conference reception and better lead the team of conference reception team, they will never relax their requirements after work. I will learn the etiquette knowledge of conference reception by reading related books and surfing the Internet. I will also insist on organizing service etiquette training for conference reception team staff once a week, and strive to improve the overall quality of the whole conference reception team through training.

Third, unite the team and do a good job in meeting reception.

In my daily work, I pay attention to the mental state and work appearance of every employee in the conference reception group. When I find that employees are in poor mental state, I will communicate in time to understand their mental state, help them adjust their working state, and avoid bringing negative emotions to the conference reception work. In addition, I also ask every employee to constantly sum up the shortcomings in their work, constantly learn and master various skills, give full play to their strengths, and mobilize the enthusiasm of the entire conference reception team through reasonable and effective means to do a good job in conference reception.