A perfect example, because of attention to detail.

The following example is a perfect case, because the details are for your reference.

One is refined management.

Case:

Take Shenzhen Hotel as an example. From the general manager to the waiter, everyone can hold a lighter in his left hand at any time. This behavior has now become a habit. No matter how busy you are at work, whenever you see a guest take out a cigarette,

Anyone can quickly come forward to help the guest light a cigarette. Guests from surprise to moving, the effect is excellent. The highlight of this detail comes from the hotel's adoption of the catering database of China Eating Net.

/DataStore/activities lists "Ten Standards of Fine Management Details and Skills", and the second article "One-minute Management" brings the effect. One-minute management: that is, one-minute management.

Mark, one minute for praise and one minute for criticism.

Second, the management link is digitized.

Management is half science and half art, details embody art, small things achieve great things, and details achieve perfection. Any refined management must be standardized management and strictly programmed management. Scientific management is to make every management link digital as far as possible.

Case:

Take serving in a hotel as an example. Now, any guest who enters the lobby is no longer worried about the slow service. The guest actually wants to serve food as slowly as possible, so that he or she can enjoy the taste and fun of free meals.

It turned out that the hotel tried out the "serving speed commitment system" in the lobby. So far, no one can break the record of free meals. Even though the Mid-Autumn Festival turned three times this year and the business was booming, the hotel persisted.

Serving speed commitment: all dishes must be served within 30 minutes, otherwise 10% discount will be given if they are overtime for five minutes; Ten minutes overtime, 20% off all singles; 50% off all singles if you work overtime for fifteen minutes; Twenty minutes overtime, free of charge. Will arrange

Work, will check the work, will guide the work, will supervise the work, will evaluate the work, will evaluate the work.

Third, the role of the artist.

In the final analysis, the advantage of competition is the advantage of management, which is reflected in details, so that management can really bring benefits to restaurants. It is not the framework structure of management, but one detail after another in management.

Case:

The waiter is ready to meet the guests ten meters away and three meters away. In passages, corridors and stairwells, any employee, including food delivery staff and cleaning staff, will show eight teeth to greet the guests as long as they meet them head-on. The mental outlook of employees has been greatly improved, the service attitude has been well received, and the loyalty and satisfaction of guests have been rising.

Four. abstract

Details in management are the art of management, and all successful managers can be management artists, not management theorists.