How to do a good job in guest room management

1. Strengthen the organization and leadership of each group, strictly implement the strict inspection of service personnel in each working procedure, and stipulate the system room of inspectors, foremen, managers and supervisors to conduct graded inspection;

2. Strengthen the contact between departments and transmit information in time. Room management is not isolated. It needs to coordinate with other departments to form a unified whole to ensure the normal operation of business activities.

3. Take the initiative to understand the demands of the guests, handle the complaints of the guests in time, strengthen the feedback channels, and do a good job in reception services.

Extended data:

Matters needing attention when cleaning the guest room

1, "housekeeper", and pay attention to the moderate knocking sound, not too fast and too strong.

Leave the door open when cleaning the room.

Smoking, eating and reading newspapers and magazines (especially books and periodicals of guests) are not allowed in the guest room.

4, shall not use the facilities in the room.

5. When cleaning the bathroom, prepare a foot pad specially.

6, clean room with rags should be used separately.

7, pay attention to do a good job of room inspection

8. Don't dispose of the "garbage" in the room casually.

9. The shower curtain should be ventilated.

10, electroplated parts should be completely dry.

1 1, the removed dirty linen shall not be used as a rag.

12, slippers should be placed under the bedside table.

13. Pay attention to the customer-oriented trademarks when placing items in your mind.

14, damage to guest's belongings

15. When you leave the room, you should ask the waiter to turn on the lighting in the room.