Traditional Culture Encyclopedia - Hotel franchise - How to compensate for being broken into by a stranger while staying in a hotel?
How to compensate for being broken into by a stranger while staying in a hotel?
Five ways to protect consumers' rights and interests:
First, negotiation and settlement means that after a dispute occurs, both the operator and the consumer hold relevant consultations on the premise of equality and voluntariness, so as to reach a fair and reasonable dispute settlement agreement. Negotiation and reconciliation have the advantages of high efficiency, simplicity and economy, and the procedure is simple, saving time and energy.
second, mediation. The mediation of protecting consumers' rights and interests stipulated in the Consumer Protection Law mainly refers to the mediation of consumers' associations. Generally, the mediation of consumers' associations is attended by consumers' associations, operators and consumers. Consumers' associations play the role of intermediary mediation, and can also put forward relevant schemes or suggestions to solve disputes, but they cannot make relevant decisions instead of consumers or operators.
third, complaints. When consumers think that their legitimate consumption rights and interests have been damaged, they can ask the administrative organ for relevant protection. Relevant administrative rules and regulations formulated by the State Administration for Industry and Commerce can serve as the legal basis for administrative departments and relevant personnel to perform their own duties to protect the legitimate rights and interests of consumers.
iv. arbitration. If operators and consumers have relevant arbitration agreements, they can submit disputes to arbitration institutions according to the arbitration agreements, and the arbitration institutions will make decisions. Arbitration is generally attended by arbitration institutions, operators and consumers. Arbitration is not as strict as litigation, and the parties enjoy greater autonomy. Many links can be simplified, and the format of relevant documents and even the content and form of the award can be handled flexibly.
v. litigation. The litigation channels stipulated in the Consumer Protection Law generally refer to civil litigation. That is, when their legitimate rights and interests are infringed, consumers can bring a lawsuit to the people's court and ask the people's court to solve the consumption dispute, so as to safeguard their legitimate consumption rights and interests. That is, with the intervention of the state's judicial power, consumer disputes are resolved through the state's judicial procedures according to law.
to sum up, the hotel has the responsibility to protect the personal and property safety of consumers after they check into the hotel, and they are not allowed to enter the room without the consent of consumers. The hotel was invaded by strangers, which infringed on the interests of consumers, so the hotel should bear the responsibility.
Legal basis:
Article 234 of the Criminal Law of the People's Republic of China
Whoever intentionally hurts another person's body shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance. Whoever commits the crime mentioned in the preceding paragraph and causes serious injuries shall be sentenced to fixed-term imprisonment of not less than three years but not more than ten years; Whoever causes death or serious injury to others by special means and causes serious disability shall be sentenced to fixed-term imprisonment of not less than 1 years, life imprisonment or death. Where there are other provisions in this Law, such provisions shall prevail.
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