Advantages and disadvantages of hotel overbooking

Advantages: In order to make the room occupancy rate as close as possible to 100%.

Disadvantages: In fact, neither guests nor hotels want to overbook, because it means trouble. Once there is overbooking, whether the hotel front desk can handle the problem well and make the guests feel satisfied is the key to this kind of problem.

In the case of having to send guests to another hotel, if the hotel front desk can take the opportunity to turn disappointed and angry guests into loyal customers, that is one of the best results.

Precautions for hotel overbooking:

First, negotiate with the reserved guests and change to a room type with the same price. If the guest doesn't want to, the hotel can upgrade the guest according to the price of the room type, and tell the guest that the hotel has specially decided to upgrade the guest to a superior room for free. In this way, guests will feel valued and more satisfied with the hotel's handling, so the hotel may get a repeat customer.