Hotel Training Program

Hotel new employee induction training management system and procedures 1. Preparation 1) The personnel training department shall notify the list of trainees. 2) The Personnel Training Department develops a training plan for new employees. 3) Training classroom and training time. 4) Determine training subjects and trainers. 5) The personnel training department will notify the general manager and relevant departments 3 days in advance. 6) Prepare various training materials. 2. Training arrangements 1) All new employees sign in at the designated location. 2) Ask the general manager to meet the new employees and give a welcome speech. 3) Ask the manager of the relevant department to meet with the employees and briefly introduce the situation of the department. 4) Carry out training strictly according to the new employee training plan. 5) After the training, conduct an assessment and record the assessment results in your training files. 6) Ask leaders of each department to welcome new employees to their posts. 7) The department develops a business skills training plan for new employees, and the training time is 1-3 months. 8) New employees can only take up their posts after passing the department's training and examination. 3. Training content 1) Hotel training l The history of the hotel l The mission and professional ethics of being a member of the hotel l The goals of the hotel l The hotel’s organizational chart l List of hotel management personnel l The roles and functions of each department and productsl Visit to the hotell Hotel rules, regulations and working proceduresl Benefitsl Training and development opportunitiesl Room relations/hospitality l Grooming and personal hygienel Fire safety 2) Department trainingl Functions and goals of the departmentl Departments and positions Organizational structure chart l The relationship between this department and positions and other departments and positions in the hotel l Relevant policies, rules and operating procedures of the department and the hotel l Visiting various parts of the department l Introducing each working group l Responsibilities and responsibilities of the work l Work Standard l Job evaluation l Receive training and explain to new employees: l Terms and conditions in the contract l Relevant benefits: such as medical insurance, sick leave l Relevant hotel rules, regulations and policies l Visit the staff passage and locker room l Key to the locker l Meal card l Work uniform l Name brand l Employee ID card l Employee handbook l Introduce new employees to supervisor 4. Assessment and training results Assessment content: l Basic service facilities of the hotel l Business hours of the restaurant l Total number and type of guest rooms l Store rules and etiquette Courtesy l Hotel safety and fire prevention knowledge and the use of fire extinguishers l Department assessment content: whether the new employee's business skills have reached the qualified standard l After the department assessment, fill in the training tracking form and report it to the training department 5. Fill in the training files accurately. The training files for new employees should be filled out clearly and neatly. Send training files for new employees to relevant departments. Keep records of new employee training plans and completion on file. Note: 1) All new store employees must participate in new employee induction training organized by the training department. 2) Except for special circumstances, new employees must be trained before taking up their posts.