An apology letter to a guest.

In life, we always inevitably need to write an apology letter. Apologize letter is a kind of letter to express our apologies when we can't agree to the other party's request or cause the other party's unhappiness due to personal mistakes. I believe many friends are very upset about writing an apology letter. The following are 10 letters of apology from guests that I collected for you. You are welcome to study for reference. I hope it helps you.

Apology letter to guests 1 Hello, company leader!

Thank you for your consistent trust and love for our company over the years! It is with your support and help that we can persist in difficult and unfavorable situations and provide you with quality products with a professional spirit and a highly responsible attitude. As you know, since the beginning of this year, there has been a serious "labor shortage" everywhere, and our company is no exception. After the Spring Festival, the employment rate dropped sharply. Although we have created conditions and recruited batches of employees one after another, so far, we have not recovered to the best level last year.

We are a professional manufacturer, not only the manufacturing equipment should be excellent, but also the operating skills of employees should be excellent. For new workers, we must spend enough time and energy on operational skills training. Without skilled employees, we are not allowed to go to work for actual production. In terms of products, we would rather do less than do worse. You must agree to this.

Since the crazy year, the local government has further increased energy conservation and emission reduction measures, which has made us worse. Many enterprises have been seriously troubled by power outages, power cuts and water cuts. Up to now, our area still has power supply every other day, and it has existed for a long time. Not only is our company greatly affected, but many of our online suppliers often delay delivery. Embarrassed, the production plan we have to compress is often difficult to complete. We are extremely anxious about this!

Fortunately, after several months of training, the new workers we recruited have been qualified one after another. Our generator has also been commissioned to generate electricity, which enables us to effectively overcome the difficulties of power failure and power limitation; For online suppliers, we have implemented assistance measures, and we believe that we can basically supply goods in the future. In the next two years, we will basically have normal production capacity and strive to restore the product output to the best level last year.

Dear old friend, your company is our old customer. Over the years, you have given us great support and care. We should repay you with high-quality products and timely delivery. But this year, due to our helplessness, it has caused great inconvenience to your company, and we deeply regret it!

With the continuous improvement of our output, we will take your company as our priority supplier, deliver on time with good quality and quantity, and express our sincere apologies with practical actions!

I hope to get your understanding and your trust and support as always!

Employees:

Date:

Letter of apology to the guests 2 Dear friends of Shanghai xx:

Hello! Xx Group has been deeply loved by its members and friends since it settled in Shanghai in 20xx. For eight years, you have been with xx and witnessed the growth and development of xx. Xx is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone!

20xx On July 26th, xx ushered in the official opening of TZ Farm, the second largest organic farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.

In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in xx, and fully feel the freshness and health of xx without pesticides and fertilizers, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.

thank you very much for your support！ I wish you and your family good health!

xxx

Xx，xx，XX，XX

Letter of apology to the guest 3 Dear guest:

Hello!

First of all, we are very honored that you chose to stay in Mu Qing Hotel this time, and wish you a wonderful time in the hotel!

A conference representative of 500 people in our hotel will check out this Friday morning. Although our hotel has increased staff, if everyone goes to the front desk at the same time, there will still be a crowded checkout. Based on the concept of people-oriented and customer service, the hotel sincerely provides you with the following suggestions, hoping to bring you convenience and save your precious time.

Specific suggestions are as follows:

1. The hotel is open 24 hours, and you can check out at the front desk all day without worrying about the check-out time.

2. The check-out peak of our hotel in the morning is usually 9:00- 12:00, which is expected this Friday morning. Please try to avoid checking out at this time.

If your check-in date ends after Friday morning, please try to postpone your check-out time. If your check-in date is Friday morning, please check out at the front desk as soon as possible.

We will open several checkout channels on Friday morning. Please choose a team with fewer check-out people to shorten your check-out time.

At that time, the cash settlement will be large, and it may be difficult to get change. In order for you to settle your account quickly and save the trouble of change, we will provide UnionPay and credit card settlement services. Please try to choose a convenient payment method to save your waiting time.

The above is my hotel's suggestion, and I hope I can give you some help. You can also consult the service staff at the front desk of the hotel for specific matters. Mu Qing Hotel appreciates your support and understanding, and we will continue to provide you with quality and convenient hotel services.

Finally, I wish you good health and smooth work!

Xx hotel customer service department

20XX 65438+ February 65438+ February

First of all, I would like to thank all the friends for their consistent support and love for Sino-Italian candy in the process of starting a business for more than 20 years. With the ups and downs of Sino-Italian candy for many years, I would like to take this opportunity to express my heartfelt thanks to you! 20xx On July 29th, at the Sino-Italian Candy 20xx Strategy Seminar, Sino-Italian Candy married with leading brand strategic institutions and launched new products, which were well recognized by dealers and friends. After the seminar, the dealer friends made a positive leap in ordering, and the total order amount reached 1. 600 million yuan. The monthly sales volume of 20xx in August increased by 289% compared with the same period of last year, and the cumulative sales volume from the end of 20xx to August increased by 187 compared with the same period of last year. 6%。

Because of the high growth rate of sales, the production capacity of Sino-Italian Candy Group is under pressure and cannot be delivered to friends in time. In August, the company took measures to control the goods. In this regard, Sino-Italian Candy Group expressed sincere modesty to dealers all over the country in national professional media magazines. In early August, the board of directors of Sino-Italian company held an emergency board meeting on the mismatch between production and shipment. It was decided to put four new production lines into production in time, and signed an agreement with German boss machinery, one of the top 500 companies in the world, to carry out all-round transformation of the original production lines in order to improve the efficiency of automated production. After a month and a half of production line installation and debugging, the production capacity has increased from 20 tons to 50 tons per day! After the improvement of the above-mentioned production equipment, Zhong Yi Company has been able to fully meet the delivery needs of dealers and friends, and once again apologizes for the inconvenience caused by the failure to deliver the goods owed in August and September in time. I believe you will go further with Zhong Yi Candy Group.

Letter of apology to guests 5 Dear xx Company:

The information provided by your customers about the discovery of scissors in X products shocked our company. First of all, all the staff of our company would like to express their deep apologies to your company and consumers on this issue. We are very sorry to say "sorry" to your company and consumers. Please accept our sincere apologies and ask for the opportunity to improve our management and supervise the actual actions of our rectification.

When we received your feedback, our company immediately took a high sense of responsibility as its own responsibility, and immediately set up an ad hoc investigation team with the responsibility of the company's senior leaders and the active participation of grassroots and employees to investigate and analyze the site environment, personnel and related records one by one:

First of all, we checked the inspection records of needle inspection equipment and product needle inspection records at that time. All products have passed the needle inspection, and the test sensitivity of the inspection equipment is normal in all time periods. There are three complete inspection and disassembly sections for product needle inspection, one is 100% needle inspection after embroidery, 100% needle inspection after sewing, and 100% needle inspection after manual packaging and packing.

Second, in the first step of the investigation, after confirming that there is no problem with our process, we asked your company to take detailed pictures for us. After analysis, it is found that this behavior is a purposeful and planned deliberate man-made revenge, because our company was at the peak of shipment at that time, and the finished product warehouse could not put it down, and some finished product boxes were placed near the workshop and the front desk. We sorted out the personnel factors. At that time, a staff member was passively waiting for work. After the HR supervisor and the superior supervisor talked to him, he didn't change, and then the general manager talked to him personally. According to our analysis, maybe he felt that the general manager talked with him and hurt his self-esteem, and then he went to the Labor Bureau to complain, but the Labor Bureau didn't come to investigate. After talking with him, he left as he said, and then he remained passive, affecting the normal work of other employees. Finally, the company had to pay him a month's salary and terminate his labor relationship.

Third, he failed to hand in tools and sharp tools according to the company's management regulations during his resignation, and went through the resignation procedures, giving him the opportunity to put scissors in the finished product box outside the workshop.

In addition to being shocked and sorry, we sincerely apologize to customers and consumers for this accident. In order to show our sincerity in apologizing, our company immediately set up a rectification team led by the factory director after completing the above investigation results, and put it at the top of the company's strategy to carry out all-round rectification, from the rectification of the site environment and places to the frequency and intensity of process training and inspection, as well as the management and safety measures of finished products before shipment.

The general manager of our company and nearly X employees of our company sincerely apologize to you here, and more are practical actions to prove our sincerity in apologizing. Please forgive us.

thank you

I am here to convey

Salute!

xxx

20xx year x month x day

Letter of apology to guests 6 Dear Xi 'an Impression International Travel Service:

First of all, on behalf of Lin Hang Hotel, I would like to express my deep apologies for the team's complaint on February 2 1 65438.

Thanks to Impression Travel Agency for its strong support to our hotel. Since its opening, the hotel has established a deep cooperative relationship with Impression Travel Agency. I hope our cooperation will be closer on the basis of mutual trust.

65438+February 2 1, due to the unstable regional voltage of the power supply bureau, the electricity consumption of guests was once concentrated. At 23: 38 that night, the transformer cable was cut off, which brought great inconvenience and bad accommodation experience to the guests staying in our hotel. In this regard, on behalf of Lin Hang Hotel, I apologize to your Travel Agency again. Because of the troubles caused by our hotel's force majeure accident, our hotel also needs to conduct self-review, investigate hidden dangers as soon as possible, and avoid similar things. I'm very sorry about that!

That night, the hotel also responded quickly. The general manager of the hotel led all the management and employees to fight all night, and finally resumed normal electricity use at 5: 40 in the morning, ensuring that everything was normal when the guests woke up, and finally minimizing the loss of things.

After this incident, I explained the situation to your club in time on behalf of the hotel, and personally apologized to your club and got three free housing vouchers. Of course, I think the cooperation between us is long-term, so I have won some longer-term compensation for your travel agency, and hereby promise that all your teams can enjoy preferential policies lower than the market price 10 yuan in our hotel before May 3 1 0, just to show our sincerity in looking forward to cooperating with you for a long time!

I am here to convey

welcome

xxx

20xx— 12—27

Letter of apology to guests 7 xxx:

I'm Xiao Li from Kunming Travel Agency. We spoke on the phone earlier. Attached is a letter of apology from the tour guide. I sent you an email because the fax was inconvenient, but the email could not be signed. I hope you can understand.

Thank you for your trip to Yunnan. We are very sorry for the unpleasantness on the way. I hope you can forget those unpleasant experiences and leave more beautiful memories for your life. Welcome to Yunnan again. We will provide you with quality and enthusiastic service. Thank you again for your support and supervision of our work!

I wish you and your family and friends happiness and health!

I am here to convey

Salute!

Customer service: Xiao Li

Xx，xx，XX，XX

Letter of apology to guests 8 Dear customers, hello:

First of all, on behalf of STAFOOD's Zhaoqing Noodle Company, I would like to express my heartfelt thanks to all the guests for their support and love. All the noodles were sold out at 20: 00 tonight. Secondly, I would like to apologize to every guest who came to Zhaoqing Noodle Company on August 19 tonight (whether they ate our noodles or not). We really didn't do a good job in service today, whether it was the speed of serving or checking out, especially since most of the guests waiting for the table left our noodle restaurant because they didn't take proper care and arrangement, so I represent STAFOOD again.

We made a series of adjustments and rectifications through internal meetings. While maintaining the quality of noodles, we will make every effort to adjust and improve our service level, so that every guest can eat happily and safely. Please continue to support us and supervise us. Peace!

xxxx

Xx year xx month xx day

Letter of apology to guests 9 Dear customers:

Hello!

I am a senior customer service representative of XXXXX Co., Ltd. Xiao, first of all, I apologize to you on behalf of all the employees of the company.

In your letter, you complained that the pecans we sent you were not from Lin 'an, so we made an investigation. The final conclusion is that the salesperson made a mistake on your order with another customer, so the origin of the product was wrong. We apologize to you again. In your letter, you mentioned that a little girl who answered the phone in the customer service department was rude to you, often interrupting you and blaming you for the mistakes. The telephone recording confirmed this fact. That operator really didn't do his duty. We severely punished her, and you will receive her apology after some time. As this is an intern customer representative, please understand and thank you for your feedback to our customer representative, so that we can do better in the future.

Upon receipt of your return, we will send you authentic Lin 'an hickory, and then give you 1 kg hickory for free. what do you think? If you think it is suitable, please call us and we will give you the best service at the first time. Finally, we apologize for your trouble!

Apologize letter to guests model essay 3

First of all, I would like to thank all the friends for their consistent support and love for Sino-Italian candy during the 20-year pioneering process of Sino-Italian Candy Group. With the ups and downs of Sino-Italian candy for many years, we take this opportunity to express our heartfelt thanks to you! On July 29th, 20xx, at the "Sino-Italian Candy 20xx Strategy Seminar", the "marriage" between Sino-Italian Candy and leading brand strategic institutions and the launch of new products "Hunting Essence" and "Awakening Power" were deeply recognized by dealers. After the seminar, dealers and friends actively put in orders, and the total order amount reached 654.38+600 million yuan. The monthly sales volume of 20xx in August increased by 289% compared with the same period of last year, and the cumulative sales volume from the end of 20xx to August increased by 187.6% compared with the same period of last year.

Because of the high growth rate of sales, the production capacity of Sino-Italian Candy Group is under pressure and cannot be delivered to friends in time. In August, the company took measures to control the goods. In this regard, Sino-Italian Candy Group expressed sincere modesty to dealers all over the country in national professional media magazines. In early August, the board of directors of Sino-Italian company held an emergency board meeting on the mismatch between production and shipment. It was decided to put four new production lines into production in time, and signed an agreement with German boss machinery, one of the top 500 companies in the world, to completely transform the original production lines in order to improve the efficiency of automated production. After a month and a half of production line installation and debugging, the production capacity has increased from 20 tons to 50 tons per day! After the improvement of the above-mentioned production equipment, Zhong Yi Company can now fully meet the delivery needs of dealers and friends, and timely deliver the arrears in August and September. I apologize again for the inconvenience caused to my friends. I believe you will go further with Zhong Yi Candy Group.

Letter of apology to guests 10 Dear customers,

Hello! We are all employees of Qinma Hotpot Restaurant. It's really our fault that I saw the post today and verified what happened. Because the number of customers received yesterday was too large, the order of ordering food was rather chaotic. The responsibility lies with ourselves. In the future, we will strengthen management and pay attention to details. I hope to get your understanding! Because this special day brought you unhappiness yesterday, all the staff of Qinma Hotpot Restaurant apologize to you!

Hope to understand!

Qinma Hotpot Staff

Xx year xx month xx day