Thoughts on the just right service of Imperial Hotel

Imperial Hotel-Proper Service was compiled by Nobuo Kawakami, the first state guesthouse in Japan.

The motto of the Housekeeping Department of Imperial Hotel is: No matter when guests check in, the rooms provided should be like a brand-new enterprise. The motto of Imperial Hotel embodies that the hotel industry should not only provide clean and tidy rooms as new, but also provide 100% service and mental outlook. This book tells the story of the Imperial Hotel's efforts to record every guest's preferences in order to create a warm room like home for its guests. In order to facilitate customers and keep important information for customers, garbage is disposed of every other day; In order to alleviate the nervousness of the guests who speak at the banquet, the staff of the Imperial Hotel will prepare a cup of boiled water for the guests ... All these reflect the spirit of the Emgrand Hotel to pursue perfection, which is necessary for any service industry.

To be a service industry, we should think about what the guests think and be anxious, and provide services in front of the guests and from the perspective of the guests; When providing services, we should also be flexible, take the convenience of customers as the premise, be considerate and care about customers in details, and create a unique service style. Comfort is one of the most important commodities that a hotel can provide. Although many services cannot realize digital revenue changes, it is an important factor to determine how far the hotel can go in the future. Every service detail of Imperial Hotel is in the direction of "comfort".

After reading the book "Imperial Hotel-Proper Service", I want to go to the Imperial Hotel to see the elegance of the Imperial Hotel, see the full mental state of the staff of the Imperial Hotel and experience the meticulous service of the Imperial Hotel.

I hope everyone can learn from the people in the Imperial City Hotel. No matter what position they hold, no matter how humble their work is, they are proud of it and strive to be the ultimate professional.