How can I close the hotel by reporting?

If it is a star-rated hotel, you can complain to the tourism administration department, such as the Tourism Bureau, or to the star rating agency.

If it is an ordinary private enterprise, you can complain to the industrial and commercial department; Of course, if the problem is serious, you can also complain to the local administrative department;

There is also the simplest and most direct way to complain: call the Consumer Association at 12358.

Another difference is that if the hotel has problems, you can complain to the competent department. If the food is unsanitary, you can report it to the health administrative department at the county level where the accident occurred. Safety accidents can be found in the public security department.

Contents of hotel complaints:

1. Complaint about the service attitude of staff in a hotel: Although the sensitivity to the service attitude of waiters is different according to different consumption experiences, personalities and moods, the evaluation criteria will not be too different. Guests who have a strong demand for respect often complain about poor service attitude, which is manifested as:

(1) The waiter does not take the initiative to entertain the guests, giving them the feeling of being left out and neglected.

(2) The waiter is not enthusiastic, blunt, dull or even cold, and his words are not kind.

③ The waiter lacks self-cultivation, and his actions and language are vulgar, rude, sarcastic, mocking and insulting the guests.

The aggressive attitude of the waiter in public embarrassed the guests.

The waiter suspected the guest's misconduct without foundation.

2. Complaints about the inefficiency of a hotel service: If the above complaints are directed at specific waiters, then the following complaints are often directed at specific events.

For example, the service and checkout speed of restaurants are too slow; The check-in procedures at the front desk are cumbersome and the waiting time for guests is too long; The late delivery of mail delayed the guests' activities, etc. In this regard, some complaining guests are impatient, some have important things to do, some do suffer economic losses due to inefficient hotel services, and some use bad mood as an excuse.

3. Complaints about hotel facilities and equipment: Unusual use of hotel facilities and equipment, non-matching and imperfect service items are also the main contents of guest complaints. Such as room air conditioning control, drainage system failure, conference room is not equipped with the required equipment, etc.

4. Complaints about improper service methods: Improper service methods have caused harm or losses to the guests. If there are no guardrails and signs when waxing the lobby floor at night, guests will fall down; When the guest postponed his stay and urged the front desk to pay the house fee, the guest understood that the waiter hinted that he intended to escape; Burn a guest by accidentally bumping into it, etc.

5. Complaints about hotel breach of contract: When guests find that the promises made by the hotel have not been fulfilled, or the goods are not on the right board, they will feel cheated, fooled and unfair. If the hotel fails to fulfill its promise to give preferential treatment, a certain entrusted service accepted by the hotel is not completed as required or is outdated.

6. Commodity quality complaints: The goods sold by the hotel are mainly rooms and food. The room smells bad, the bedding, tableware and food are unclean, the food is immature and deteriorated, and the suspected counterfeit and shoddy drinks may cause complaints.

7. Other (hotel-related reasons): the waiter misbehaves, violates relevant regulations (such as asking for tips from the guests), and damages or loses the property of the guests; The waiter is unfamiliar with the business and doesn't know when asking questions; The guest is controversial about the price; Dissatisfied with the surrounding environment and public security work; Have objections to the manager's handling of complaints.