What are the basic requirements of a hotel manager?

Hotel managers, the most basic requirement is the ability to manage and deal with problems. Only when they are excellent can they manage their subordinates better and make employees obey them seriously.

I. Capacity requirements

1, the ability to understand and control the market.

2. Management ability. Some "professional managers" regard their management ability as a "universally applicable" criterion, and the result has hit a wall. Many hoteliers with years of management experience feel increasingly hollowed out. It's time to take a management class, take an MBA and go abroad for further study ... this is the result of market competition. However, hotel managers are different from general managers, and not everyone needs to take MBA courses. The ability of hotel professional managers is ultimately exercised in personal practice, using their own in-depth understanding of the profession and combining with the changing market demand to create value.

3. Professionalism. Without this, no occupation in the hotel industry can be established. Hotel industry operates 24 hours a day, 365 days a week. Working overtime and being on call is the basic requirement for hotel professional managers, otherwise they will equate themselves with ordinary employees.

4. interpersonal skills. A good professional manager not only has a good reputation among guests, but also is an example for employees to follow.

5, dealing with the crisis, flexible and superior. Professional managers are generally experienced, deal with many problems, and most of them are in high positions, with broad vision and extraordinary ability to deal with crises, and can quickly establish their own positive image.

The certification level is divided into three levels: registered junior hotel manager, registered intermediate hotel manager and registered senior hotel manager. Those who have passed the training and examination of relevant professional modules will obtain the professional qualification certificate of registered hotel managers in relevant professional fields after weighted admission.

Second, learning ability, continuous learning, improve the ability to respond.

Managers should pay attention to learning from others' good experiences and practices, sum up their own experiences and lessons in work practice, and strive to improve their ability to deal with various problems according to circumstances.

The problems that occur in hotels at night are regular, usually public security problems and engineering problems, but the manifestations of these problems are ever-changing and can be said to be varied. This requires managers to have strong adaptability, which consists of observation and analysis ability, comprehensive judgment ability, design ability, deployment ability and organization and implementation ability. This adaptability is based on the accumulation of hotel business knowledge, natural science knowledge and work experience, rather than a simple ability.