Job responsibilities of front desk staff

Job Responsibilities of Front Office Staff (Daquan)

In daily life and work, various job responsibilities frequently appear. A complete job responsibility should include department name, direct superior, subordinate department, management authority, management function and main responsibilities. What kind of job responsibilities are effective? The following is the job responsibilities of the front office staff I have compiled (the whole book). Welcome to reading. I hope you will like it.

Job Responsibilities of Front Desk Staff (Daquan) 1 1. Welcome VIPs on behalf of the hotel, handle major events and record related matters of special VIPs and guests worthy of attention.

2. Deal with the problems and other inquiries when the guests check out.

Welcome and lead the distinguished guests to their rooms and introduce the room facilities.

4. Record the departure of VIP guests and implement every detail of VIP reception.

5. Deal with rooms and double-lock rooms in different states from the front desk on the room report form of housekeeping department.

6. Handle guest complaints and solve guest problems.

7. In case of emergency, timely and decisive measures must be taken (when there is no boss asking for instructions), and guests should be evacuated when necessary.

8. If you have time, try to participate in the reception work at the reception desk and learn about the room trends of the day and the next few days.

9. Supervise and inspect the service work of each post in the front office, correct the problems in time when found and communicate with the supervisor.

10, try to promote the hotel's service facilities when talking with guests.

1 1. Arrange to take the sick or accident guests to the hospital.

12, responsible for the handling of lost and found valuables.

13. Check the alarm room and area together with the personnel of the security department and the engineering department.

14. cooperate with the personnel of the finance department to collect debts from the guests who are still staying.

15, reflecting the opinions of employees and guests to the management.

16, responsible for the reception of guests on the executive floor of the hotel.

17, insist on recording the day's events and complaint handling in the duty book every day, and report to the front office.

18. Complete and obey the work assigned by the general manager, resident manager and direct supervisor.

Job responsibilities of front office staff (complete) 2 1. Be strict with yourself, be proactive and courteous, and strive to improve service quality. Be loyal to their duties, stress efficiency, handle affairs impartially, and do not take advantage of their work to do private affairs and seek personal gain;

2. Provide hotel guests with long-distance telephone, fax, typing, photocopying, negotiation room service, Internet access, express delivery and other services;

3. Obey the command of the superior, strive to complete each business task assigned, and strive to provide various services with good quality and quantity.

4. Have foreign language knowledge and typing skills, be familiar with and master the performance, maintenance and simple repair of the instruments and equipment used, so as to provide services for the guests quickly and accurately.

5. Familiar with long-distance telephone, fax, typing, photocopying, negotiation room service, Internet access, express mail and other services, and operate in strict accordance with the procedures.

6, smile service, warm and polite to the guests, answer questions, try to meet the requirements of the guests, patiently explain the various problems of the guests.

7. assiduously study the business, strive for perfection in technology, strive to improve the level of business work and improve the overall service quality;

8, consciously abide by the rules and regulations of the hotel, do a good job of succession.

Job Responsibilities of Front Office Staff (Complete Collection) 3 1. Before taking up the post, you must check whether the clothing, work number plate, shoes and socks and clothing meet the requirements of the hotel.

2, check the handover record, understand the last shift handover matters.

3, remember the names of old guests, business guests, for key guests should try to use the name to address the guests.

4. Understand the service facilities and business hours of the hotel.

5. In case of rain and snow, store rain gear for guests.

6. Provide luggage service for sporadic guests entering and leaving the store.

7. Be responsible for the collection, loading and unloading of team luggage, and ask the team leader and driver to confirm the handover.

8. When you are on duty in the lobby, you must concentrate, stand up straight and take the initiative.

9. Guide the guests into the guest room politely, and introduce the service facilities of the hotel correctly and skillfully according to the actual situation.

10, responsible for the delivery of messages, letters and express mail, and ask the recipients to sign for it, and fill out the corresponding forms after returning to the lobby. .

1 1, familiar with the emergency handling process and able to handle emergencies independently.

12. Employees should unite and help each other and cooperate closely to complete other tasks assigned by superiors.

Job responsibilities of front office staff (complete) 4 1. Arrange the dining room and dining table according to the specifications and standards, and make good preparations before meals.

2. Ensure that the tableware and glassware used are clean, hygienic, bright and seamless. Table cloths and napkins are clean, fresh, undamaged and free from stains.

3. Welcome guests to their seats according to the service procedures, assist them to order food, and introduce special or seasonal dishes to them.

4, neat appearance, do not leave without authorization.

5. Patrol Taiwan frequently, provide various services according to the procedures, collect tableware in time, and change the handleless cups frequently. Good at selling drinks.

6, after dinner, do a good job in the cleanliness of the restaurant, to ensure that the guest table clean at any time.

7. Be familiar with the contents of menus and wine lists, such as how to make food.

8. Check whether the dishes at the top of the food delivery staff are wrong, wrong or missing, and check the quantity, quality and aesthetics of the dishes. Do not serve unqualified dishes.

9. Do a good job of finishing after meals.

10, see the guests off politely.

1 1. Complete other tasks assigned by the immediate superior.

Job responsibilities of front office staff (complete) 5 1. Directly responsible to the store manager, carry out the management instructions and administrative orders issued by the store manager, strictly follow the policies, systems and regulations of the food and beverage department, and set an example.

2. Make the work plan of the front office, and guide, implement, check and coordinate the implementation of the plan.

3. Organize and preside over weekly foreman meetings, listen to reports, arrange work and solve problems in work. (The regular meeting will be arranged every Tuesday afternoon 14: 00)

4. The foreman of each post issues work tasks.

5. In order to adapt to the development, constantly improve the organization and various rules and regulations of the front office. 6. Understand the booking situation, pay close attention to the customer situation and be familiar with the booking situation.

7. Put forward suggestions to the store manager that are beneficial to restaurant sales, and provide information feedback for the vice president to make reference decisions.

8. Warm hospitality, modest attitude, properly handle guest complaints, continuously improve service quality, strengthen on-site supervision, adhere to the front-line command during business hours, and timely find and correct problems in service. Establish a good relationship with guests and convey their opinions on food to the chef to improve the work.

9. Be responsible for the safety and fire control work of this department. (doors, windows, water and electricity)

10. Be familiar with the attendance personnel on that day, and supervise and control the attendance personnel not to go out without permission during work. Anyone who goes out during work must be recorded and contacted.

1 1. Check the foreman's work log every day and sign it for confirmation.

12. Check all areas after work every day and make relevant records. (Report summary of the next day's regular meeting)

13. It is required that all the work required by the front desk must be completed before going to work.

14. Check the staff dormitory irregularly and regularly twice a week, and make relevant records.

15. Regularly organize the area of the dishwashing group and locker room every week, and keep it.

16. During attendance, during working hours and rest time, the mobile phone shall not be turned off to ensure that I can be contacted.

17. Attend the weekly meeting and submit the work plan to the General Department every Saturday.

Job Responsibilities of Front Office Staff (Daquan) 6 1. Obey the work arrangement of the front desk foreman and provide first-class reception service for guests in accordance with the prescribed procedures and standards.

2. Seriously do a good job of handover, put forward the unclear places in time, hand over the petty cash shift, and do not collect the accounts if the accounts are unclear.

3. Do a good job in preparing for the handover, carefully check whether the computers, printers, calculators, money detectors, credit card POS machines, business card printing machines, scanners and other equipment work normally, and do a good job in cleaning and maintenance.

4. Master the status and situation of the room, actively and enthusiastically publicize the room, understand the scheduled pre-departure guests and the notice of the meeting and banquet on the same day, confirm the payment method, and ensure the accuracy of check-in and checkout.

5. Quickly and accurately handle the check-in, room extension, room change and check-out procedures for the guests, and take the initiative to explain the house price to the guests when opening the room to avoid misunderstanding. It is necessary to do the guest verification procedures and check-in registration.

6. Accurately and skillfully collect guests' cash and checks, print all kinds of bills for guests, settle accounts for guests in time and accurately, and issue invoices according to the reasonable requirements of guests.

7. Be familiar with the relevant knowledge of the hotel and strictly abide by various systems and operating procedures.

8. According to the room status report sent by the housekeeping department, check it carefully to keep the most accurate room status.

9. Produce and submit various reports.

10. The provisions of "long-term payment and short-term compensation" must be effectively implemented for daily cash income, and mutual compensation is not allowed.

1 1. Effectively implement the foreign exchange management system, do not bring or exchange foreign exchange without permission, and be responsible for supervising employees to abide by the foreign exchange management system.

12. Provide the required information for the guests, and help them to solve various needs in a warm, thoughtful and meticulous manner.

13. Cash and bills received every day must be checked with bills and filled into payment bags according to different currencies and bills.

14. Properly handle guest complaints. If it can't be solved, ask the superior supervisor in time.

15. Without approval, the cash in operating income shall not be lent to any department or individual. (If the general manager of the hotel can borrow cash at the front desk due to special circumstances, he needs to go through relevant formalities. )

16. Coordinate the relationship between colleagues and serve customers better.

17. When handling credit card and check settlement business, the operating procedures of credit card and check must be strictly followed.

18. Handle all kinds of accounts in strict accordance with the accounting system. Obey the arrangement of the superior supervisor and finish the task seriously.

19. employees should be familiar with the hotel long-stay guest agreement and the contracts of various units, especially the discount and debit agreement.

20. Correctly handle the guest's message, telex, etc.

2 1. sort out the "check-out" guest accounts every day, and report any abnormality in time.

22. Correctly handle the issuance of keys.

23. Strictly abide by the cash and bill management system.

24. Do a good job in getting the key of the valuables safe and recording the entry and exit of the valuables safe.

25. Clean the counter and maintain the terminal.

26. Pay close attention to the lobby and report to the superior supervisor and the security department in time if there is any abnormality.

27. Do a good job in cleaning this position.

28. The computer password shall be properly kept, and one person shall take one bite, and it is not allowed to be used.

Job responsibilities of front office staff (complete) 7 1. Be fully responsible for the work of each post in the front office and supervise its orderly progress.

2. Work hard, treat people equally, care about the lives of subordinates, and establish a good image of managers.

3. Understand the hotel situation, ensure that the employees of this department provide accurate and appropriate information for the guests in time, and publicize the hotel facilities.

4, responsible for formulating and implementing the department training plan, guiding new employees and on-the-job employees, and strive to improve the overall quality of the department.

5. Make departmental work summary and work plan for next month every month.

6. Make a room business analysis and a schematic diagram of meeting room use every month, and submit it to the general manager.

7. Be responsible for the safety and fire control work within the jurisdiction, and ensure that the reception work meets the requirements and standards of the local government and public security organs.

8. Check the attendance of employees in the department, supervise employees to abide by all labor disciplines and rules and regulations of the hotel, and assess employees in the department according to efficiency, responsibility and attitude.

9. Supervise the employees in this department to develop good work habits, keep their gfd up to standard, and keep their areas and equipment clean and tidy.

10. Keep good coordination with Housekeeping Department, Marketing Department, Catering Department and Finance Department, and feed back the problems in the work to relevant departments and superiors in time.

1 1. Evaluate employees' performance regularly, and put forward reward suggestions to the general manager.

12, strictly implement the house price authority regulations, and timely coordinate with relevant departments or ask for instructions from superiors on issues such as house prices and guest accounts.

13. Keep close cooperation with department heads to ensure the accuracy of all information and room conditions. Control the room flow, keep the room in the best working condition, keep abreast of the guests' opinions and reflections on the hotel, constantly improve the working procedures and improve work efficiency.

14. According to the off-season, put forward corresponding measures to the general manager to adjust the state of selling houses.

15, feedback the opinions of the guests to the general manager in time and put forward reasonable suggestions.

16. Complete all tasks assigned by the general manager in time and report accurately.

Job Responsibilities of Front Office Staff (Complete Collection) 8 1. Do a good job of cleaning tableware and utensils before business to ensure the convenience of eating.

2, daily cleaning area of responsibility, maintain health standards.

3. Prepare the ingredients and utensils of various dishes before meals, and actively cooperate with the chef before meals.

4. Understand the characteristics, names and service methods of dishes (such as how to cook shrimps).

5. Understand the checkout method and properly keep the order for review.

6. Assist the front desk clerk to prepare before meals, serve during meals and end after meals.

7. Assist the chef to control the quality, such as the modeling of dishes and the quantitative standards of dishes.

8. Assist the front desk clerk to communicate the information in the front and back office.

9. Send the dishes requested by the guests to the designated seats quickly and accurately.

10, politely provide guidance service for guests.

1 1. Complete other tasks assigned by the immediate superior.

Job responsibilities of front desk staff (Daquan) 9 1. Keep abreast of the day's table reservation and restaurant service task list to ensure that the table is arranged.

2. Accept the guest's temporary reservation.

Take the guests to the restaurant and welcome them.

4, neat appearance, do not leave.

5, according to the different objects of the guests, arrange your favorite table reasonably.

6. Answer questions raised by guests about food and hotel facilities, collect relevant opinions and report to the restaurant supervisor in time.

7. Politely refuse non-dining guests to visit the restaurant and guests with inappropriate clothes to eat in the restaurant.

8. Ensure the sanitation of the site and make all preparations.

9. When the restaurant is full, politely explain to the guests. And warmly contact or introduce guests to other restaurants in this hotel for dinner.

Job responsibilities of front office staff (Daquan) 10 1, answer the phone;

2. Transfer the call to the guest room and relevant departments;

3. Accept outgoing calls;

4. Receive and distribute information for guests;

5. Record all wake-up service requirements and provide telephone wake-up service;

6. Provide guest service information to guests;

7. Answer inquiries about various activities held by the hotel;

8. Know how to operate the telephone switchboard;

9. Provide paging service for guests and employees;

10, knowing the corresponding actions to be taken once the alarm call is received;

Job Responsibilities of Front Desk Staff (Daquan) 1 1 1. Check-in procedures for guests, arrange rooms, and meet the special needs of guests as much as possible;

2. Make preparations before booking guests to the store, and keep the reserved rooms;

3. Thoroughly understand and accurately implement the hotel's policies and procedures on suspense, cheque cashing and cash handling;

4. Know how to check the room status and record the room status;

5. Understand the location of guest rooms, the types of rented houses and various house prices;

6. Selling rooms and promoting other hotel services by suggestive promotion;

7. Inform the Housekeeping Department of information about check-out, late check-out, early check-in and various special requirements, including the room usage during the day and hours, so as to cooperate with * * * to update the room status in time and ensure its accuracy;

8. Master the knowledge of reservation work, be able to reserve the room of the same day and the room of another day when necessary, and know the procedure of canceling the reservation;

9. Manage room keys;

10, know how to use front office equipment;

1 1, check-out and check-out procedures;

12, do a good job in the reception of guests on the executive floor;

13. Charge the bills of individual hotel guests and teams to the guest account and manage the hospitality account;

14, providing safe door opening and closing services for guests according to procedures;

15, according to the accurate steps to deal with mail packages and messages;

16, read the record handover notebook and bulletin board every day to learn about various activities and meetings held in the hotel that day;

17, using accurate telephone etiquette;

18. Report any abnormal events and special requirements of guests to the manager;

19, understand the safety and emergency handling procedures, and know the measures to prevent accidents;

20. Keep the front desk area clean and tidy;

2 1, attending departmental and team meetings;

22. Understand the possibility of changing shifts due to changes in business volume.

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