Hotel usher internship report

Hotel Waiter Internship Report Sample 1, Internship Process. This training started from the very beginning of the interview. The school contacted some hotels for us to interview ourselves, and also allowed us to familiarize ourselves in advance. Interview procedures and test your abilities. After interviews, 30 students from our school successfully entered Jinqiao Hotel. Of course, we were assigned to different departments. Our internship began. On the first day, I didn’t know anything or understand anything. Very nervous and excited. Fortunately, the hotel sent someone to take us. This senior was very enthusiastic and first took us to familiarize ourselves with the private rooms, lobby and other locations of the entire hotel. He also taught us the basic work situation and how to carry out the work in the future... During this internship, my job and that of another intern were to serve customers and order drinks in the south bar on the second floor. Of course, we were also responsible for opening the bar. In the first few days, due to our unfamiliarity with the work, it usually took us about 2 hours to complete the opening of the bar. However, after 5 days, it only took us half an hour to solve the problem. In these few days, I deeply realized: just like in military training, what the foreman says is whatever it is, and you must obey it completely; you must carefully understand the technical essentials taught by the supervisor, and never interrupt the supervisor with self-expression when he is teaching the skills. speech. If you do that, you are asking for trouble. After passing the adaptation stage, I understood what I should do: open the bar when the time comes, wipe the tables, wipe (wash) cups, mop the floor...or go down to the lobby bar on the first floor to help. (Because I usually stay in the south bar on the second floor.) Whenever I have nothing to do, I have to find something to do for myself. I would rather stand than sit. It's better to wipe something again than just stand there. Only labor pays off. Only when you take action can you have enough food and clothing. Therefore, during this period, I used my free time to look at and remember wines, and thus got to know a lot of wines, both domestic and foreign. This is also very helpful for me to communicate with foreigners when I serve them. During the service process, we came into contact with all kinds of guests. Since Jinqiao Hotel is a four-star hotel and has an extremely rich source of overseas tourists during the Canton Fair, almost all the guests who come to the bar are foreigners. During the service process During the course, we improved our spoken English, increased our knowledge, and broadened our horizons. We have received both praises and complaints from customers at work. The praises from customers make us feel that a hard day's work is nothing. I also learned a lot from customer complaints. I told myself: It’s not shameful to make mistakes, but it would be shameful if I was afraid of making mistakes and didn’t try. 2. My thoughts and feelings: 1. You must not have any verbal conflict with the foreman. It feels really amazing to step into society. We never dared to express our opinions in school, and we would always point out the teacher when he was wrong. But outside, the superiors are always right. This really requires us to adapt. 2. The corporate culture that every hotel focuses on is different, and this knowledge is what we can't get from books. 3. Preliminarily mastered some knowledge of the hotel industry, expanded personal knowledge, enhanced personal ability to deal with interpersonal interactions in the hotel, and connected what we learned in books with actual operations. My biggest experience with this is in my interactions with people. Sometimes when the old employees go to serve foreigners, when I find there are some communication problems between them, I will step forward to help. 4. In his position, seek his position. In your own job, you must work hard. Only if you love your job and devote yourself to it. Only then can you gain something. 5. I think the work efficiency of Jinqiao Hotel and the work quality of some employees need to be improved. According to my observation, the catering department does not have clear regulations on personal hygiene requirements for employees, and employees’ hygiene awareness is not very strong, such as the habit of washing hands frequently. In addition, when customers order food, the food always comes late (the same is true for checkout), which makes the customers very impatient. 6. If you are wrong, you must admit it, and if you admit it, you must change it. 7. Studying and working are really different. Have to choose carefully. 3. Summary The days of hotel internship are over. This hotel internship is also my first professional internship.

In general, I have learned a lot during these days: in addition to understanding the service procedures and techniques of catering, I also learned how to adjust my mentality, how to deal with my own interests and the interests of the hotel, how to deal with Good interpersonal relationships between colleagues, how to deal with customers; at the same time, it made me realize that as a waiter, I should have a strong sense of service; more importantly, during a month of work, I deeply realized the hotel industry After experiencing the hardships, I also saw the prospects of hotel development, and I have a better understanding of the direction and focus of my future studies. Finally, I would like to thank the teachers for their help and the Jinqiao Hotel for providing us with such a rare internship opportunity. I wish that the Jinqiao Hotel will get better and better and the college will get better and better.