I booked a hotel in Hong Kong on Ctrip. But now I want to cancel and modify it, but I'm told I can't. What should I do?

Hello! Thank you for your interest in Ctrip!

1. After providing credit card guarantee, there are different latest cancellation and modification times according to the different conditions of the hotel. If the itinerary changes, members must notify Ctrip to cancel or modify it before the latest cancellation time;

2. If it is cancelled, modified or not displayed after the latest cancellation and modification time, the hotel will have the right to deduct the corresponding room rate according to international practice;

3. If three rooms are booked and two rooms are actually checked in, the hotel can also deduct the room rate of 1 unoccupied room;

4. When booking by telephone, the booking clerk will inform the guest to cancel the modification time at the latest; When booking online, the page will display and remind you to cancel the modification time at the latest.

5. After providing Ctrip with a credit card for guaranteed reservation, Ctrip users shall not cancel or modify the order after the cancellation time limit is exceeded. Otherwise, Ctrip has the right to deduct the corresponding room rate of the guest's unfulfilled order (Ctrip will inform the guest of the specific deduction standard when booking).

6. After Ctrip provides a guaranteed reservation to the hotel, it is not allowed to cancel or modify the order after the cancellation time limit is exceeded. Otherwise, the hotel has the right to deduct the corresponding room rate for Ctrip's unfulfilled orders.

7. The hotel promises to keep this order for Ctrip for 24 hours after accepting Ctrip's guaranteed reservation, and the room shall not be used for other purposes during this period. Otherwise, the hotel will bear all the consequences unilaterally.

8. Ctrip promises that the hotel will hold the order for the guest for 24 hours after accepting the guaranteed reservation, during which the room cannot be used for other purposes. Otherwise, all consequences will be borne by Ctrip/Hotel. Since all three parties need to fulfill their commitments after providing credit card guarantee, I hope you will consider it carefully. If you or your guest's itinerary is not finalized, please call Ctrip to book the corresponding room after confirmation. You submit your credit card information to Ctrip through secure channels. Ctrip guarantees that your credit card information is absolutely safe. You can check your statement every month. If you find a problem, you can call Ctrip customer service in time.

PS: Cardholders are equally responsible for their own or others' credit card reservation, so please think carefully when booking for others.

If you still can't solve your problem, I suggest you call our customer service to negotiate a solution. Customer service telephone number: 10 10-6666

I hope your reply is helpful. Thank you for your question! For more information, please visit Ctrip Hotel: /#c=baiduzd.