What are the main responsibilities of member consultants?

Member consultants are the bridge between enterprises and customers. Generally, you can find member consultants in high-end entertainment clubs such as golf, equestrian and yoga. At present, more than 50% of the turnover of most senior entertainment clubs comes from the sales of member consultants.

I. The main contents of the member consultant are as follows:

1. Abide by the sales process and relevant rules and regulations of the club and departments, obey management, and actively maintain the image of the club;

2. Be responsible for the sales of membership cards, carefully fill in daily work records and relevant sales reports, do well in-store sales, out-of-store sales, telephone sales and strange visits, and strive to achieve monthly and annual performance targets;

3. Be familiar with the various businesses and card types of the club, actively receive visiting customers, accompany customers all the way, guide guests to visit the club according to the sales process, and provide relevant membership card consulting services;

4. Do a good job in the management and tracking of member information, maintain good relations with members, contact members regularly, answer members' questions in time and provide corresponding services, such as booking coaches and informing members of activities organized by clubs. , and solve the concerns of members within its power;

5. Do a good job in exploring the potential customers of the club, developing and maintaining the sales channels, etc.

6. Report the problems encountered in the sales process in time and actively put forward reasonable suggestions for the club management;

7. Assist member directors and actively participate in external publicity, promotion and sales activities;

8. Actively participate in various trainings organized by clubs and departments;

9. Do a good job in cleaning the member's office and reception room, and take good care of all kinds of equipment of the club;

10, complete other work assigned by superior leaders.

Extended data

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Member consultant is a service post, involving member management and marketing. Work includes recruiting new members and wooing members, so people with cheerful personality and open mind are needed as members' consultants. The most important thing is to leave a deep impression. A good member consultant will always pay attention to the implementation of members' fitness and other consumption plans, remind them by phone in time, and provide various consulting and consulting services.

The salary of most club member consultants is basic salary plus commission, which is directly linked to sales performance. Large-scale membership consultants are divided into two categories: one is to run the field, that is, to do sales at home; The second is infield running, that is, waiting for visitors to come to the door. At present, there are less than 10,000 professional membership consultants in China, but with the rapid expansion of economic development and high-end industries, the position of membership consultants has become a hot talent vacancy.

References:

? Baidu encyclopedia member consultant