How to complain if the hotel doesn't give a refund?

If the hotel does not agree to the refund, it can consider solving it through legal channels. The hotel was booked before the epidemic prevention and control, but the road was closed because of the outbreak. The hotel refused to check out in full when I could not continue to stay in the hotel. For hotels, you can go directly to the consumer association or industry and commerce.

Legal basis:

Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests disputes between consumers and business operators can be resolved through the following channels: (1) through consultation with business operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.