What are the skills of telephone return visit in chain hotels?

Heng 8 Hotel tells you: first, determine the content of the return visit, and understand the customer's views on the hotel products and the time and feelings of the latest consumption. Understand whether customers have new demands in the near future, so as to find new sales opportunities.

Promote new products to customers and create resale opportunities.

Pay attention to the tone of the conversation, try to keep the voice beautiful and let the interviewee listen happily.

Learn to listen, listen more and talk less, let customers talk more, respond to customers in a timely and enthusiastic way, and let customers feel that you are listening attentively.

There must be a greeting at the end, such as wishing you a happy holiday and smooth work. Record the content of return visit in time, summarize and improve the quality of return visit.

The above skills are expected to be adopted!