Summary of the work of various hotel departments

Every hotel has many departments, and each department needs to write a work summary! Below is the "Summary of the Work of Each Department of the Hotel" that I compiled for you, for your reference only! Please stay tuned for more exciting content!

The current environment in the catering industry is quite severe. How to operate it well? Under the correct leadership of the hotel, the catering department will fully implement the hotel operation contracting plan, focus on economic construction, strengthen management, and be consistent from top to bottom, so that the catering department can Despite the recession in the catering industry and heavy contracting tasks, we have made steady progress and achieved good economic and social benefits. The main work is summarized as follows:

1. Completion of various economic indicators :

The annual operating income was X yuan, an increase of X yuan compared with last year's X yuan, a growth rate of X%. The operating cost was X yuan, an increase of X yuan compared with last year's X yuan, an increase rate of X %, the comprehensive gross profit margin is X%, an increase (or decrease) by X% compared to last year's X%, operating expenses are %, the actual task completed throughout the year was

2. The main tasks completed this year:

(1) Implement the hotel operation contracting plan, improve the incentive distribution system, and mobilize the enthusiasm of employees.

1. This year’s main tasks

1. Learn with an open mind and ask if you don’t understand. During this year, I actively participated in various training activities organized by the hotel, carefully studied service skills and polite language, and asked the manager and other old colleagues for advice on things I didn’t understand. You can also often use polite expressions, get rid of the original bad customs, and develop good habits. In this way, unknowingly, my service level has been improved, my behavior has been more civilized, I have received praise from guests, and I have been praised by leaders and colleagues.

2. Have a correct attitude and be dedicated to your job. Through this year of training, I gradually overcame the shortcomings of being impatient, impatient, and perfunctory, and developed a patient, meticulous, and thoughtful work style. During the year, I received fewer complaints from customers and more praises. The relationship with my colleagues has also become harmonious. There are fewer quarrels and sarcastic words. They are replaced by words of mutual encouragement and care. Makes me more confident in my work. In addition to receiving guests, the hotel's daily work mainly involves cleaning the guest rooms and sanitation of the environment. Although I clean the rooms all day long, I always give up some places because they are too high, inconspicuous, and difficult to move. Cleaning leaves no dead ends. During this year, when cleaning the room and sanitation of the environment, I have been extra careful in every place, not missing every stain, particle of dust, or hair. If you can't lift it, lift it with your colleagues. Try to wipe the corners, window corners, drawer corners, and gaps where your hands can't fit with a rag that you didn't pay attention to before, so that the dirt has nowhere to escape.

2. Work plan for next year

Continuously improve and comply with various rules and regulations at work, use system managers, set up a safety inspection team, and conduct regular inspections of the hotel and various surrounding places , discover safety hazards, and coordinate with other departments to make rectifications in a timely manner to prevent any safety accidents from occurring.

Looking back on the past year, with the care of hotel leaders and the cooperation of various departments, our department has strengthened the hotel’s safety precaution management, improved the category system, safety patrol review, created service brand, and organized learning Wait for certain work to be done.

1. Further improve and improve the safety precaution system

1. Organization and implementation

Since taking over the security department on October 10, according to the hotel security and fire protection regulations As needed, a fire prevention committee was established. There have been changes in personnel and the Fire Prevention Committee has been readjusted. The general manager serves as the director of the fire prevention committee, the deputy general manager serves as the deputy director, and the managers of each department serve as members. In accordance with the principle of "whoever is in charge is responsible", a three-level safety management target responsibility letter was implemented.

2. Implementation of the system

In order to ensure the safety of the hotel, we have established a safety precaution system based on the actual situation of the hotel so that the security and fire safety work can be truly carried out. There are rules to follow and evidence to rely on.

To this end, we have established a fire response plan, a post responsibility system for key locations, gate post responsibilities, patrol post responsibilities, parking lot post responsibilities, emergency defense work procedures, fire protection key location files, etc. At the same time, the guest material registration system stipulated by the Public Security Bureau and the Police Station was implemented to ensure careful registration and timely uploading.

3. Implementation of publicity and education

In addition to completing normal maintenance work in accordance with the annual work plan requirements in xxxx, the hotel engineering department also ensured the normal operation of all systems. We have also actively completed the reconstruction project to keep the equipment and facilities in the best condition. The specific summary is as follows:

1. Equipment operation

1. Mains power supply; high-voltage cabinets are operating normally and five transformers are operating Good, no abnormality occurs, the switches of each outlet cabinet are intact and damaged, and the dual power box is intact and there is no fault.

2. Water supply and drainage: The three sets of cold water pumps are running normally, the frequency converter is running normally, the hot water circulation pump and the return water pump are normal, and generally they can meet the operating needs. The drainage pumps of the 6 water collection wells in the basement are draining normally. The water pumps are not rusty and do not rotate. They are also running in a jog mode during daily inspections. The rainwater pipes drain smoothly and there is no damage or leakage.

3. Boiler room: The three boilers are running basically normally, and the controller has not experienced any major faults since the last maintenance by the manufacturer. The air-conditioning boiler No. 1 sometimes over-temperatures, and the medium overheats and shuts down.

4. Refrigeration unit: The screw machine will be maintained and cleaned before starting this year, and the approach value will be controlled within 2.0. Lay a solid foundation for energy conservation and consumption reduction in cooling and air conditioning this year.

2. Maintenance projects:

In order to allow the hotel to develop better and enable us to better serve customers, the hotel sales department has made the following work summary:

1. Personnel adjustment

The hotel sales department has allocated front desk and other positions. Only the sales staff were famous in the first half of the year, which is more than twice that of a star-rated hotel of the same size. The hotel general manager team analyzed the reasons and found that the key is people, which is the responsibility of the main managers. Therefore, the hotel decisively adjusted the sales department manager and reduced the number of employees to 100, which enhanced the awareness of competition among remaining personnel and their sense of responsibility for proactive promotions.

2. Channel expansion

The above is a summary of the work of each department of the hotel that I have carefully compiled for you. I hope it can help you! Thank you everyone for browsing! Please stay tuned for more work summary content!

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