How do leaders in the catering industry lead a team?

No one can deny the role of example. If you pay attention to appearance and details, your employees will pay attention to it slowly, and he will often ask himself: Do I meet the standards of leadership? Your office automation level is good, and your employees will work harder on learning computers; If you are informal, you will find that employees also require "almost" and "probably" everything; If you don't allow employees to wear necklaces, rings and other accessories, and you wear a wedding ring and hide the necklace in your uniform, you can't expect employees to do well, because she can answer questions like "I forgot to take it off" and "others can't see it". An expert once concluded that it is often the leaders who really violate the rules, because ordinary employees usually dare not, so the higher the level, the more violations. In hotels, "service is like performing on a stage" is often used to warn employees that guests must pay attention to the details of customer service when watching our performances. Isn't the manager actually performing? Their every move, every word and deed has also become a performance watched by employees. Employees pay close attention to their performance and listen to their conversations. So, if you want your employees to be them, you should be them. Leading by example can be said to be a silent example, practical education and the best role-playing.

Second, willing to share.

Some experts in the industry simply define training as "experience sharing". People usually compare the importance of sharing in this way: you have an apple, share it with others, or an apple, but you have an idea, I have an idea, and sharing is two ideas. No matter managers or old employees, there is usually a misunderstanding: there is an old saying in China: teach an apprentice and starve a master. Everyone is reluctant to share some key technologies. In fact, the hotel doesn't have any special cutting-edge technology. It should serve the guests well. The acquisition of this experience requires the cooperation of all employees. A little mistake of one person may lead to all previous efforts being wasted. We share with each other suggestions on how to do better for our guests and make the hotel more profitable. Only when everyone understands the service skills and skills will the guests have a good impression on all the details. Every employee is playing a role and sharing the pressure of work. Only if everyone works hard, the plot can move forward, such performances can be attracted, and such teams can be cohesive and invincible. As the leader of this team, I am willing to share my valuable experience, so that everyone's confidence and ability can be improved and the pressure of your can be shared. Why not? Some people worry that subordinates will surpass themselves, but he can do better. Isn't it a foil to your management and leadership? On the contrary, if he doesn't do well, others will think that you haven't trained enough. Sharing can not only bring benefits to others, you can also get feedback, inspiration and new knowledge from sharing.

Third, opportunity education.

Don't think of classrooms, whiteboards and books when it comes to education. In fact, educating employees can be done anytime and anywhere, and when problems arise, it is a good opportunity for education. If his plate is unstable, tell him how to correct it at once. If his report is unqualified, tell him how to write it immediately: poor communication with other departments, take him to the scene to communicate. Managers leading employees is just like leading a team. It is impossible not to pay attention to strategy and tactics. Whether it is on-site management or walking management, it is an opportunity education, and we should seize all good opportunities that go wrong to carry out targeted education. Because practice is often more impressive than theory.

Fourth, timely authorization.

The chef's self-confidence may come from the cooking of dishes; the teacher's self-confidence may come from repeated classroom experience; The confidence of soldiers comes from the accurate shooting of one shot. So, where does the confidence of employees come from? May come from satisfied guests, may come from your trust and authorization. It is an important way to train employees by assigning tasks and providing necessary support within the range of possible pressure. Although this actual combat process may waste time, energy, manpower and material resources, the actual combat effect can speed up the training. This truth is the same as when a soldier goes to the battlefield to know what the war is all about. Managers are always hands-on, hands-on, and employees may always be dependent, lacking independence and thinking. The end result is that the leader is too tired to vomit blood, and his subordinate twiddle your thumbs. Timely authorization is a win-win decision.

Fifth, immediate incentives.

Motivation is not only material, but a sentence: "Well done, Xiao Li" is more direct and moving than a bonus of 100 yuan. In recent years, more and more hotels have begun to pay attention to the personalization of customer service, and providing personalized service requires the efforts of employees. Then, whether the personality of employees has been valued, so the humanized management of employees should also be put on the agenda. As managers, they usually have good self-regulation ability, but employees may not be able to stand up to that height. After some hard work, the supervisor didn't even have a sweet word. After receiving the guest's thanks, the leader didn't even smile approvingly. How can employees continue to work hard? Your praise and smile set a standard. Employees know that this will get your approval again, and their work will have a sense of direction and mission. The first-class waiter is better than ordinary waiters in that he can not only serve seriously, but also take the initiative to serve from the heart. Therefore, it is much easier to stimulate the subjective initiative of employees and cultivate first-class waiters.

Of course, training employees is a labor-intensive job, but sharpening the knife does not mistake the woodcutter. When the knife is sharpened, the rest is simple.