What is the reception work?

Question 1: What kind of work is reception? There are many kinds of receptions. Hotels and companies in each industry are different, and the work content is different. For example, the front desk reception in the automobile industry is mainly responsible for customer visits, registration, cleaning and so on.

Receptionist

operating duty

1. Obey the work arrangement of the reception manager and director.

2. Special circumstances must be reported to the superior.

3. Accept any work assigned by the boss at any time.

4. Do a good job of collecting and filing guest information, and check the relevant information.

5. Receive the guests, deal with the difficulties and requirements of the guests in the hotel in time, and provide necessary assistance for the corresponding services.

6. Provide inquiry service, but remember not to tell others the guest information casually.

7. Print various business reports.

8. Pay attention to all kinds of publicity activities of the hotel.

9. Promote the facilities and services of guest rooms and hotels.

10. Attend the reception staff's regular meeting, solve problems in time, and carry forward the sense of ownership and responsibility.

workflow

morning shift

1. Check your gfd according to the hotel regulations, be full of energy and go to work on time.

2. Sign and read the log book, check the keys (including storing the keys) according to the work needs, hand over the keys to the previous staff, and find out what work needs the help of the class, as well as the room reservation situation of the day, especially the VIP guests (including check-in and early arrival).

3. The staff at the counter should first clean up the countertop and supplement the necessary items such as check-in registration card and room card.

4. Check in for individual customers and groups.

5. Print an OC form after 12:00AM and check out.

6. Assist the Reservation Department to accept the personal reservation of the guests under the number of available rooms, fill in the reservation form and submit it to the Reservation Department for input into the computer.

7. Track discounts or transfers, fill out discount forms or transfer bills to cashiers, and then modify computer data. For rooms that leave after the check-out time, you must fill in the receipt of miscellaneous fees to add rent to the cashier.

8. During the shift change, unfinished work or special matters should be recorded in the log.

9. Check the key, and succession with the successor.

middle shift

1. Same as the first point of the morning shift.

2. The second point is the same as the morning shift.

3. Assist the guest to check out, fill in the receipt of miscellaneous fees and add rent to the cashier when necessary, and strictly implement the system of late check-out surcharge.

4. Go through the check-out procedures for individual guests and groups, strictly implement the check-in system of valid certificates, carefully check the guest registration information, and do a good job of reimbursement.

5. Print "Account Declaration Form" for account declaration.

6. Item 6 is the same as Item 8 of the morning shift.

7. No charge

8. Item 8 is the same as Item 9 of the morning shift.

All-night shift

1. Point 1 and 2 are the same as the morning shift.

2. Receive guests at night and deal with problems that occur at night. In particular, remember that if there is an emergency, you must inform them at the first time.

The assistant manager in the lobby will take care of it.

3. Check the key before the day cut, print the "rent analysis statistics" and check the report, and notify the night check on the day cut.

4. Print and make business reports according to the specified time, and arrange and bind them.

5. It's the same as 8 o'clock in the morning shift.

6. Sign for the keys of each department.

7. Print the remaining reports according to the specified time.

8. Clean the environment.

9. Same as the ninth morning shift. There is a front desk reception. Do it with your enthusiasm, confidence and boldness.

Question 2: What is the job of reception? What kind of work needs reception? The process and details of the front desk secretary receiving customers are 1. Keep an eye on the entrance to the sales hall. If a client is ready to enter the door, the secretary will go to see him as soon as possible with the registration folder and pen. 2. Keep smiling and make eye contact with customers. Say hello. ① Common greetings: "Hello, sir, 1" Hello, miss, 1. ② Change with time: "Good morning, sir" and "Good morning" ...

Question 3: What are the main duties of the receptionist? What kind of work should I be responsible for? Responsibilities of the Reception Commissioner:

1. Obey the leadership of the reception supervisor at the front desk and provide first-class reception services for guests according to the prescribed procedures and standards.

2. Be responsible for the registration, reception and introduction of visitors and guests, and shut out irrelevant personnel or assist security guards in handling them.

3. Be familiar with the general situation of the company, be able to answer the general questions raised by the guests and provide regular non-confidential information.

4. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information.

5. Be responsible for the distribution of company documents and notices, and keep the distribution records.

6. Cooperate with the reception supervisor to print, copy and write some documents.

7. Responsible for managing the cleaning and maintenance of office supplies and office equipment at the front desk.

8. Keep the front desk area clean and tidy, and carry out daily maintenance and maintenance of newspapers, magazines and bonsai plants in this area.

9. Implement the company's attendance system, be responsible for summarizing employee attendance, going out to register, and supervising employees to swipe their cards.

10. Responsible for booking air tickets, train tickets, guest rooms, etc. For employees on business trips, register the itinerary and contact information of business trips.

1 1. Report all kinds of problems in the work in time and put forward suggestions for improvement. 12. Complete other or temporary work assigned by the leaders.

Question 4: What is the job of a company receptionist? Some have to serve tea and then clean it, and some companies don't use it. Be sure to ask clearly when interviewing.

Question 5: What is the function of reception? The role of service reception work

1, service guarantee function

2. The role of communication affinity

3. Image display function

4, the role of promoting the work.

The significance of reception work

1, which is conducive to enhancing understanding between superiors and subordinates and between units, and facilitating the work of leaders and comrades in various departments.

2. It is conducive to strengthening extensive contacts with the outside world and further promoting the development of our work.

It will help us broaden our horizons, learn from the work experience of other units and help us grow.

Question 6: What is the job of the front desk reception in the hotel? (1) If you answer the phone, just look at the guest and nod and smile to signal the guest to wait. If you are dealing with the documents at hand, you should always pay attention to the arrival of guests. 2 Confirm whether the guest has made a reservation (1). If the guest has made a reservation, please wait a moment and check with the guest according to the name or unit used by the guest when making the reservation. (2) If the guest has no reservation, if there is a room available, introduce the room type, price and location that can be rented to the guest. Wait for the guests to choose and answer their questions. If there is no room available, you should apologize to the guest, introduce the situation of the nearby hotel to the guest and ask if you need help. We can help them contact. (3) If the guest just asks, not checks in, be patient and answer the guest's questions and welcome the guest. 3 Check-in Registration (1) Take the upper end of the registration form and the lower end of the pen and give it to the guests to fill in. (2) Verify whether the witness cards are consistent, and scan and save the certificates. (3) Check whether the accommodation registration form is complete. If there are any missing items or unknown information, they should be supplemented or supplemented according to the document requirements. If the guest has no valuables to deposit, please sign in the lower right corner of the registration form. And write down the license plate number. (4) Confirm the payment method (debit card, credit card, cash,). (5) Give the certificate and room card to the guest together, and remind the guest of the approximate location of the room where he lived for the first time. (6) If there are large pieces of luggage, please ask the bellman to carry them. (7) Notify the housekeeping department and the general computer room, and input the check-in information into the computer. Note: 1. Make the room rate clear when you check in, especially the special price in the morning, room rate and subsequent room rate. 2. Membership cards and VIP cards are generally valid at the time of check-in, otherwise they are invalid. (The receptionist must indicate the reasons for modifying the house price, and make a table of changes in the house price). 3. Write the names of several people in the registration form for opening the door. When you check in, you should ask the guests how many days they will stay, so that you can swipe your room card for a few days and collect a deposit for a few days. At the same time, the time on the computer should be consistent with this to facilitate the floor. Stick to the last name. 4. The deposit slip of the guests living together should be written separately, and the registration form should also be written separately. 5, should take the initiative to ask whether the guest should keep a secret, telephone to ask whether the guest wants to transfer, don't tell the room number. 6. Guests with birthdays or VIPs should inform the housekeeping department in time. 2. Check-in procedures and precautions for the reception team 1 Preparation: (If two room cards are needed for a room, the room cards should be prepared one day in advance) (1) Book in advance 1-2 days to ensure that the team can use the room. (2) When more than two teams arrive at the store at the same time, the key team with high level should be arranged first, and then the team with more rooms should be arranged. (3) The guests of the same team should be arranged as centrally as possible. (4) When there is no room reservation, you can wait temporarily, but you should leave the room (one hour) before the guests arrive at the latest. (5) The personnel on duty should know the names, contact numbers, units and special matters of each team leader. And do a good job of communication with the room service center and the sales department. 2 When the welcome team (1) arrives, check the reservation status of the team according to the guest information. (2) According to the reservation information, check the number of people, rooms and whether to order food with the guests. After the content is correct, please ask its team leader to sign the bill. When it is necessary to add or subtract rooms under special circumstances, politely consult the team leader and ask him to sign, and then inform the room service center and cashier to make corresponding changes. And politely consult the tour leader's activity arrangement in order to provide services for the guests. (For example, if you know the check-out time, the floor can organize human rounds to ensure that guests will not delay the check-out time.) 3 Fill in the form, verify and assign rooms. Please fill in the housing registration form. If the team is in suspense, everyone can fill in the form. The team leader will sign the form, count the number of room cards and distribute them to the team members. 4. Input the check-in information into the computer, and notify the housekeeping department, the general computer room and the team housing. The name and room number of the tour leader should be notified to the room center. Note: 1. Submit the team reservation form to the cashier for retention, especially the list indicating the checkout method. 2. The team list issued by the sales department must confirm the check-in time, bar and long distance, and notify the room service center 1 2 days in advance. The reservation of the sales department should be satisfied as far as possible (the sales department leaders have special preferential rights).

Question 7: What does the reception room mainly do? N Reception refers to a social way in which an individual or unit serves as a host to entertain guests for a certain purpose. When receiving visitors, both units and individuals hope that the guests can come on impulse and return with satisfaction. In order to achieve this goal, certain working principles should be followed in the reception process, that is, equality, enthusiasm, friendliness and politeness. In the process of social communication, friends, regardless of wealth, status, similarities and differences, regardless of size and level, should be treated equally, treated with courtesy and be warm and friendly. Only in this way can we win the respect and love of visitors and achieve the purpose of exchanging information, feelings and making friends. If you smile at your superiors, turn a blind eye to your subordinates, ingratiate yourself with high status and glare at low status, you will not only fail to achieve the purpose of public relations, but also ruin your past friendship, lose friends and cause social failure.

1, understand the situation:

The preparation for the reception is to receive the guests well. If you want to do a good job in reception, you must know the situation of the guests in detail in advance. This is mainly to understand the purpose of the guests' visit, gender ratio, work level, number of people, whether there are couples accompanying them, etc. The guest's visit is purposeful and prepared. Know in advance what the purpose of the guests' visit is, so as to make full preparations. Find out the number of guests and the gender ratio, whether there are couples traveling with them, and arrange transportation and accommodation to get ready; Understand the guest's work level, and also facilitate the arrangement of reception specifications.

2, grasp the time:

As a receptionist, whether for business or for your friends, you must know and remember the specific date and time of the guests' visit in advance. Then make all the preparations before the guests visit. If a guest "unexpectedly arrives" without prior notice, as a host, no matter how busy he is at work, he should stop what he is doing and warmly receive the guest. If the indoor sanitation needs to be cleaned up, guests can wait outside the door, say a few words to each other and apologize. Don't coldly order the guests to leave.

3. Layout:

The reception place is the so-called reception room. Before the guests arrive, the reception room should be carefully arranged according to different situations. In general, you should clean up first, put tables and chairs, and prepare some fruits, drinks, tea sets, cigarettes, etc. If it is a business or other official meeting, you should also prepare some stationery and related materials that may be used, as well as telephone and fax to check whether the sanitary facilities can be used normally. At the same time, you can also put some flowers in the reception room. The host's thoughtfulness can make guests feel at home. If the things in the reception room are littered and unsanitary, the first impression is that you are insincere and careless.

4. Transportation and accommodation:

You should know in advance what kind of transportation the guests will take before they arrive. If you are visiting with a car, just get ready at the door. If you come by train, ship, plane or car, you should be ready to pick up the station. In addition, we should arrange accommodation for our guests. Its principles are: on the one hand, entertainment should be as good as possible; On the other hand, we can't blindly pursue high-end luxury from reality to avoid giving people a flashy feeling.

Question 8: What does the hotel front desk do? This is the reception desk at the front desk. Enter the hotel counter, the guests come, say hello, introduce the room rate, take the computer and answer the phone. That's all!

Question 9: What is the job of store reception? Generally speaking:

Answer the phone ~

Receive customers ~

Sign the bill ~

The main task is to facilitate the conclusion of the transaction!

So you will get salary and commission ~

Question 10: What does an administrative receptionist do? 1. Customer reception service; 2. Customer business handling and problem handling; 3. Contact and explanation of important customer visits. Appointment is to do reception work in the administrative building.