What if the seller is not satisfied with the processing result of Taobao?

This question, first of all, depends on the original agreement of their sellers. If it is agreed that the postal service will be guaranteed regardless of the return (the webpage and Want Want reply are valid), then it is obvious that the seller has breached the contract and can continue to complain. Pay attention to submitting Want Want records or promises on the page, that is, evidence of their breach of contract, which should be successful.

If there is no agreement on returning goods, but the responsibility for returning goods lies with the seller, it is reasonable that the seller should also bear the postage for returning goods. In this case, it should also be successful to submit evidence that you are at fault when complaining (such as Want Want Chat, etc.). ).

If the above two can't succeed, you can seek rights protection outside Taobao. Let me give you an example to illustrate this problem for your reference.

Most of the roses on Taobao are problematic, and most of the sellers are in Suqian. The reason why there are so many problems is that the time limit for Taobao's rights protection is one month, and it takes at least two months for Chinese rose and other flowers to be identified from planting to budding and flowering. The time limit for Taobao's rights protection has long passed, so most buyers' rights protection is unsuccessful. Because of this, the swindlers in Suqian have an opportunity, which leads to more and more serious online fraud.

Take the rose as an example, and suggest the following methods to protect rights.

1. Open the page of the product you want to protect rights. Generally, there is a faint small word "report" in the upper right corner (the upper right corner of the product name). Clicking on it will pop up a menu with items such as "Report this product", and then follow the instructions below.

2. Suqian is the hardest hit area of rose commodity fraud. You can post a complaint to Suqian's "Xichu. com", and Xichu.com will forward the content of the complaint to relevant departments, such as the Industrial and Commercial Bureau. They will handle it under the pressure of public opinion.

You can also choose the consumer rights hotline 123 15 where the seller is located to make a complaint.

In addition, there are many complaint websites on the Internet to try.

If the infringement facts are clear and the evidence is sufficient, there is no worry about the success of rights protection.

The above is for reference.