Sample essay on sales outbound call work experience

At work, never chatter or complain endlessly. These are signs of doing things badly or failing. Below I will bring you a sample essay on sales outbound call work experience, I hope it can help you!

Sales outbound call work experience sample 1

Many companies hope to be able to do this at a lower cost , bring more customers and create higher value. As a low-cost and high-return sales method, telephone sales cater to the needs of the majority of enterprises, but how to integrate company goals into telephone sales is not Easy, now I summarize my experience in this aspect of telesales training as follows for reference.

In fact, many times, 80% of salespeople fall for the three words "no need". I am not so lucky either. The word "no need" is what I hear the most. Why did the customer hang up the phone? In the phone simulation, the customer's actor said: "I am not busy, but I don't want to talk to him or discuss this issue with him." Why? Telephone sales training First of all, do we understand This prospective customer? Only by understanding him can we continue to communicate with him and not ask some mentally retarded questions. Do we show enough importance to the customer? Third, are my questions abrupt before establishing a rapport and trust? The product is not put there. When you face the customer with the identity and attitude of a salesperson, he You don’t want to know anything about what you are selling, so the first phone call is for the purpose of screening customers and building relationships. If you do it well enough and the customer is willing to continue talking, the second question arises. Can you introduce your service or product clearly and smoothly? Do you really understand your product? Do you love your product? Can you? Should I introduce it from the customer's perspective and feelings? When a customer shows interest in my product or service, how to further guide the customer? Have I thought about the guidance question? This is the process of discovering customer needs.

As far as the current work is concerned, the following issues must be clarified during telephone sales training:

1. The identity of the customer. Do you have the right to make decisions? Should you proactively seek or passively accept? This is not only your own needs, but also a reflection of respect for customers.

2. The customer’s purpose for answering my call. What do you want to know when you answer my call? Is it just curiosity about new things or the needs of work? This is an important inspection point for screening customers.

3. What is the current situation of the prospective customer in this regard? What kind of products or services does he need more?

4. What does the prospective customer think he needs most? < /p>

5. Combine 3 and 4 to introduce your own products or services

6. Customer reaction. In order to decide the next steps to be taken, I think there are many issues worth noting.

①As a salesperson, are I ready to ask questions (6 questions)? Do I have prepared answers to questions that customers may raise?

②My thoughts Is it clear? Is it possible that the conversation has been going on for a long time and the customer is still confused and unable to grasp the key points

③ Express empathy and praise the customer in a timely manner

④ Wording and language The appeal

⑤Analyze the customer’s personality type from the customer’s introduction and response, and quickly adjust the response plan.

⑥Clear the telephone sales process.

In the end, it’s still the mentality. The manager will talk about it in every meeting, but have I truly achieved the enthusiasm, optimism and perseverance that a salesperson should have?

Through telephone sales training, I should handle it well in future work. The things to do include:

1. Regularly summarize

2. Clarify the sales process

3. Sort out the questions and answers to customers listed by sales communication level Answers to possible questions from customers

4. Practice language appeal

5. In-depth understanding of consultation

6. Be proficient in customer classification and master response methods.

Sample essay on sales outbound call work experience 2

In 20_ years, there are also many good memories and many emotions.

20_ is an eventful year for the liquor industry. Although the impact of the global financial crisis in 20_ is gradually weakening, it will take some time for the overall economy to recover. The state's adjustment of the liquor consumption tax also caused a period of commotion in the industry. This was followed by a nationwide crackdown on drunk driving and a local ban on alcohol, which made the liquor industry even worse. In such a bumpy year, we have stumbled along the way, and the joy and sadness, passion and helplessness, confusion and emotion are really infinite emotions:

1. Review of sales performance in the responsible region and analysis

(1) Performance review

1. The total annual cash return was 1.1 million, exceeding the company's tasks;

2. Successful development Four new customers were acquired;

3. Laying the foundation for the company’s operation in key regional markets in southwestern Shandong, with Jining as the center;

(2) Performance analysis< /p>

1. Although I have completed the cash collection task stipulated by the company, it is still far from the goal of 2 million that I set. The main reasons are:

The market foundation is still very good, but the dealers’ investment awareness and company management were so poor that after we withdrew, the market fell seriously. I made several mistakes in this market:

(1) I failed to guide dealers to operate the market according to our ideas and relied too much on manufacturers;

(2) I did not Look for other suitable potential high-quality customers to supplement at the appropriate time;

4. Among the new customers I visited throughout 20_, more than 10 of them had strong intentions, and most of them came to the company. Inspected. However, there was very little implementation in the end. The reason was that the later tracking was not in place, and I was not confident enough, which wasted a lot of resources!

a. In the first half of the year, the positioning of key markets was unclear and unfirm. However, due to the particularity of the Pingyi market (local protection) and the subsequent shift of the distributor's focus to beer, I eventually changed my original intention. Secondly, I was optimistic about the Surabaya market. Although the market environment was very good, the dealers' cooperation was too poor, so I gave up again. It was not until the end of the year that I chose Jinxiang's "Tianyuan Non-staple Food"!

b. The expansion of new customers was too slow, and the quality of customers was poor (most of them were small customers and had little strength);

c. The company's service lags behind, especially delivery, which not only affects the market, but also affects the sales confidence of dealers;

2. In terms of opening up new customers, although 4 new customers, but there are still two short of the goal of six that I set. Moreover, three of these four customers are small customers, and the sales volume is also very average. This is mainly caused by my own subjective opinion. I don’t pay much attention to customer quality in order to collect money. As the saying goes, "Choice is more important than effort." The dealer's "strength, network, distribution capabilities, cooperation, and awareness of investment" directly determine the quality of market operations.

3. Our company has been operating in Shandong for three full years. The mistake in the past three years is that we failed to "focus on the key points". Therefore, I have learned from the experiences and lessons of previous years. This year I personally I also incorporated the search for key markets into my regular work, and finally decided to operate the Jining market with Jinxiang as the core in November 20_. Through two months of market operation, I also gained some experience and laid the foundation for next year's operation. Base.

2. Personal growth and shortcomings

With the care and support of the company leaders and colleagues, in 20_, I personally have achieved great results in business development, organizational coordination, management and other aspects. There have been great improvements, but there are also many shortcomings.

1. The ability to self-adjust the mentality has been enhanced;

2. The ability to learn, foresee and control the market has been enhanced;

3. The ability to deal with emergency problems and grasp the psychological state of others has been enhanced;

4. The level of understanding of the overall market needs to be improved;

5. The management experience of the team and the overall regional market The operational capabilities need to be improved.

3. Mistakes and deficiencies in the work

1. Pingyi Market

Although local protection is more serious, we have coordinated through relationships and added The market operation is more low-key, but there is still a certain market. Moreover, it has been proved by the market over a period of time that the special songs developed by dealers are still very suitable for consumption in the rural market. Before the off-season, because I failed to communicate effectively with the dealers and the service was not in place, the dealers ended up focusing most of their energy on beer. What's even more wrong is that the agent picked up another liquor - Yimeng Folks. Moreover, the manufacturer's support was quite strong and they even downplayed it for us.

2. Surabaya market

Although the dealer’s character is problematic, the market environment is indeed very good (no local strong brand, no local protection----) and Shili Liquor Alley has been operating as a hotel for more than a year, and there are certain positive factors in the market. Later, it expanded the circulation market, and the market response was very good. The mistake was that the dealers were not suppressed in terms of fees in advance, which led to an imbalance in management and control later on, which ultimately led to the failure of the cooperation and the failure of the success. The key is that my personal skills are not strong enough, my foresight of things is not enough, and my reaction is not fast enough.

4. Work carried out and problem solving in some old markets

Due to our poor grasp of the market and poor cost control in the past, there were cost conflicts left in the market before 20_ problem. After consultation with the company leaders, we adopted the principle of "harmonious development" and adopted the policy of "one location, one policy" to address different markets individually.

1. Tengzhou: Although the company has expenses, it must pay back the money, and the solution is to send an extra proportion of the goods, which is acceptable and understood by both parties;

2. Weishan : Make the packaging and bottles by yourself, use the company's expenses as drinks and sell them yourself;

3. Surabaya: Tongtengzhou

4. Yicheng: Not yet resolved

< p> Through the above methods, each market problem was solved one by one. Although there was some resistance in the early stage, it was later accepted and the operation was relatively smooth, which completely solved the previous mentality of being overly dependent on manufacturers. 4. The "office plus dealer" operating model operates the regional market

According to the actual situation of the company and the market conditions in recent years, we have been exploring a shortcut to operate the market to truly embody the "office plus dealer" "Dealer" operation effect, but must meet the following conditions:

1. The market environment must be good, even if it is not too good, it cannot be too bad, such as local protection is too severe, local power is too strong, etc.;

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2. The quality of the dealer must be good, such as "strength, network, distribution, cooperation", etc.;

Specific matters regarding the operation of the office:

1. Management offices and personnel localization;

2. Products are popularized, mainly targeting mid-range consumer groups;

3. Operation channels are oriented and personalized, with circulation channels as the main focus. Focus on operating large accounts;

4. Focus on supporting first-tier merchants, so that the office can truly play the role of co-sales;

5. Some suggestions for the company

< p> 1. Strengthen hardware investment in products, and the first impression of the product should give people a feeling of "value for money, value for money";

2. Improve various rules and regulations and The salary system can give full play to the subjective initiative of personnel;

3. Concentrate superior resources to focus on the model market;

4. Pay attention to the creation of brand image.

Sample Essay on Outbound Sales Work Experience 3

This is my first time working in society. When I lived in the ivory tower, I always imagined the outside world to be wonderful and beautiful. I used my summer break to go to Chengdu and became a jade product salesperson. I am honored to have my first job in life - sales

When I first came here, I was afraid of talking to customers. I was worried about how to communicate with customers, but practice makes perfect. Employees learn and make rapid progress.

When I first started, my performance was very poor, but I explained to myself: "I don't know how?, because..., my plan was not completed, because?" I was always looking for Excuses, complaining. But I never realized that while making excuses for myself, I had become quite negative.

At that time, the culprit was himself. It’s also interesting to talk about my transformation. A lyric I overheard inspired me a lot: “To make life more beautiful, you have to work hard to be lucky.” From then on, "you have to work hard to be lucky" was deeply engraved in my mind. Whenever I fail and feel down, I will secretly encourage myself. I firmly believe that as long as I put in the effort, there will be rewards. I began to treat customers with a very positive attitude and was willing to learn to use my brain to think of ways to follow up with customers. Facts have proved that as a result, I was much more successful than before.

Lesson 1: Customers come first, arrange your time reasonably, and do business with valuable customers. As a salesperson, our time is limited, and all customers who come to the store are expected to make a deal, and in one day Not letting go of any of them, thus wasting a lot of time on those customers who had to postpone cooperation due to objective reasons. The first thing is to classify the customers so that you can find some top customers in the shortest possible time.

Lesson 2: Know the enemy and understand yourself, first understand the customer, and then let the customer understand us. After the first intimate contact with the customer, we will definitely encounter many difficult customers and misunderstandings. There will also be over-storage problems. When encountering such obstacles, we cannot complain to the customer first, because he does not understand us enough. In fact, it is possible for us to win back these customers. Although the success rate is not 100%, we have won back most of the customers through some efforts. How to understand customers first? Then we must first treat them differently. For new customers who are resistant, the key is not to care too much about what they say, or even think that they are just an excuse (don’t forget, customers His thoughts will change at any time, and there will never be a static customer). We just need to remember that we have to tell him the advantages and highlights of our product. You will be surprised to find that the customer's attitude slowly changes, so here comes the opportunity!

Lesson 3: Use positive emotions to infect customers

In actual work, sales staff must It is impossible to bring bad emotions to customers. Because the results of doing so will only be: first, aborting sales; second, giving customers a bad impression. Therefore, you should maintain a good and happy mood when you go to work every day, and remember to serve with a smile and put on makeup. Leave a beautiful and profound impression on every customer who comes to the store

Lesson 4: Keep updating, keep surpassing--continuously growing, ready to go

Saw It will become dull after being used for a long time, and it will only become sharp again after re-sharpening. As a salesperson, if we don't know how to improve ourselves at any time, one day we will fall from the so-called glory of the past to the bottom. It is very important for us to absorb new knowledge elements in a timely manner. In addition to books, I think it is very important to study hard at work. I believe that a person's ability is always limited. It is important for our colleagues to share their extensive experience with each other. I can use it on similar clients next time and we'll be more confident of success. We can also learn knowledge from our peers, so that we can "know our enemy and ourselves, and be able to fight without danger" and put ourselves in a favorable position in the competition. We must constantly surpass ourselves. Remember one sentence: Don't compare yourself with your colleagues. This will only make you greedy and dissipate your energy. Compete with yourself. While you are constantly surpassing yourself, it is very likely that you have surpassed others, and you have not easily reached a peak under any vicious pressure.

Although it only lasted a month, I really grew a lot, gained a lot, and gained a new understanding of society and life. I will continue to learn and work hard in the future of my life.

I went to Chengdu during my summer vacation and became a jade product salesperson. Our sales model mainly uses lottery to tap potential customer groups. Although they do not like jade and do not understand jade, after our salesperson's explanation, they have a certain understanding of jade and are willing to buy jade.

When we sell jade to customers, we have to figure out the customer's psychology and what he is worried about, such as: what is the quality of the jade, whether the price of jade will be high, etc. I have also made a series of plans for this purpose.

1. Develop a sales plan

Develop a sales plan and sell according to the plan. This is the first and most critical step to complete the sales task.

The content of the sales plan includes how to set a practical sales target. My sales plan is to sign one order a day with a price of about three hundred yuan...

2. Maintain the old sales plan Customers, develop new customers

Customer relationship management means maintaining a good relationship with customers, which is conducive to communicating with new and old customers at any time. If there is no effective follow-up and maintenance for powerful customers, customers will forget about you and the products you sell. Therefore, we must try our best to maintain customer relationships, pay attention to and care about every detail of customers, become friends with them, and build trust. In the field of sales, no sales can be achieved without mutual trust. You must treat people with sincerity and impress customers with your best and most unique services. This is what I do in actual work; when a customer makes a transaction at the counter, I will leave his customer information. When the weather changes, shopping mall activities, or new products arrive, I will send them warm text messages as soon as possible. And blessings, and for those customers who often visit the mall, I will carefully write down their names and characteristics so that I can greet them as soon as possible and make them feel that you are thinking of them like a friend...

3. Use positive emotions to infect customers

In actual work, sales staff will never bring bad emotions to customers. Because the results of doing so will only be: first, aborting sales; second, giving customers a bad impression. Therefore, you should maintain a good and happy mood when you go to work every day, and remember to serve with a smile and put on makeup. Leave a good and deep impression on every customer who comes to the store

4. Looking for prospective customers

Everyone on the street may become our customers, but a large part of them end up Will not become your customer. Customers always exist. The question is how to find these customers. The method requires seeking quality first and then quantity.

5. Understand customer needs. .

As long as customers come to the mall, most of them have needs. We need to understand the customers’ true thoughts through facial expressions and verbal communication. Then use the unique features of your product and your meticulous service to make customers want to buy, thereby closing the deal. A second-rate salesperson is there to satisfy the customer's needs. A first-class salesperson creates customer needs, which is the so-called "focusing on the heart."

6. Be diligent and thick-skinned

The first element is to be diligent. This is what we often say to be attentive and make frequent phone calls to establish emotional connection and increase the customer's impression of you. (Of course, you can’t go straight to the topic. You have to greet him first, care about him, and then slowly talk about the product. Remember to master the skills of return visits)

Secondly, you must be thick-skinned. Being rejected by customers is normal and may happen every day. Therefore, if you want customers to recognize you and the products you sell, you must be thick-skinned and have strong endurance, even if you are rejected by customers. , don't be discouraged or lack of energy. Tell yourself: my product is the best, no one can compare. Secondly, we must be diligent with our heart, mouth and legs. But don’t blindly stalk, pay attention to strategies and techniques. If you blindly introduce products to customers, customers will be bored. You might as well change your words, such as complimenting their clothes, complimenting their appearance, etc. Everyone has a love for beauty. This will not only prevent customers from being bored, but also allow you to get twice the result with half the effort.

The above is what I gained from working for one month. This experience is very precious to me. It not only expanded my knowledge, but also gave me a clear positioning for myself. I believe that I will take fewer detours in my future life.

This is my first time working in society. When I lived in the ivory tower, I always imagined the outside world to be wonderful and beautiful. I used my summer break to go to Chengdu and became a jade product salesperson. I am honored to have my first job in life - sales

When I first came here, I was afraid of talking to customers. I was worried about how to communicate with customers, but practice makes perfect. Employees learn and make rapid progress.

When I first started, my performance was very poor, but I explained to myself: "I don't know how?, because..., my plan was not completed, because?" I was always looking for Excuses, complaining. But I never realized that while making excuses for myself, I had become quite negative. At that time, the culprit was himself.

It’s also interesting to talk about my transformation. A lyric I overheard inspired me a lot: “To make life more beautiful, you have to work hard to be lucky.” From then on, "you have to work hard to be lucky" was deeply engraved in my mind. Whenever I fail and feel down, I will secretly encourage myself. I firmly believe that as long as I put in the effort, there will be rewards. I began to treat customers with a very positive attitude and was willing to learn to use my brain to think of ways to follow up with customers. Facts have proved that as a result, I was much more successful than before.

Lesson 1: Maintain old customers and develop new customers

Customer relationship management means maintaining a good relationship with customers, which is conducive to communicating with new and old customers at any time. . If there is no effective follow-up and maintenance for powerful customers, customers will forget about you and the products you sell. Therefore, we must try our best to maintain customer relationships, pay attention to and care about every detail of customers, become friends with them, and build trust. In the field of sales, no sales can be achieved without mutual trust. You must treat people with sincerity and impress customers with your best and most unique services. This is what I do in actual work; when a customer makes a transaction at the counter, I will leave his customer information. When the weather changes, shopping mall activities, or new products arrive, I will send them warm text messages as soon as possible. And blessings, and for those customers who often visit shopping malls, I will

Sales outbound call work experience sample 4

I am a telemarketer, and I have summarized some successes in my work I would like to share my experience with you all here, hoping it will be helpful to you in your future work.

1. First of all, you must clearly explain all the selling points and features of the product to the target customers. You must let the customers understand what products you are recommending to them in just a few minutes of dialogue. What exactly are you selling, so before you want to become an excellent telephone salesperson, you must practice fluent Mandarin! Only in this way can customers understand what you say!

2. When doing telephone sales, no matter what Every product will have some discounts or value-added services that can be flexibly controlled by tele-sales. Take the Sheraton VIP card I made before. When we sell the VIP card, we will also give away free rooms at the same time; Cash discount coupons; red wine rolls and cake rolls! But the key to the number of orders lies in two points. The first point must be that you have to make more calls. The saying that God rewards hard work is absolutely correct. The quality of phone calls must be supplemented by quantity. The second point is to make flexible use of the benefits provided with the VIP card, which are the value-added services mentioned earlier!

For example: Today I told Mr. Chen We have finished the purpose of this card (50% off dining for two people, 10% off the lowest room rate for that night, applicable to 132 hotels around the world, valid for one year), but I will not tell you the benefits of this card (free room; Cash discount coupons; red wine rolls and cake rolls) so that you can save them when you call to follow up next time; this trick is also a trick! When you have time to talk to Mr. Chen on the phone for the second time, you will give out one of the discounts As bait, if that doesn't work, give the other two items and be sure to emphasize again and again that these discounts are only available here with the special approval of our Asia Pacific president. Don't let customers think that these discounts are easy to get!

3. Must Persistence, water drops can penetrate a stone, it is not a day's work, it is not a day's work, it is not a day's cold! No matter what you do if you want to succeed, it is definitely inseparable from perseverance and persistence!

Experience in sales outbound call work Sample Essay 5

I entered the sales industry two years ago. I gave up my major in college and switched to the position of jewelry salesperson. To be honest, I was at a loss when I first entered this position, because the major I studied before was more technical, that is, the kind where you don’t need to communicate with others and just do it by yourself, so for sales, you need to be constantly involved in interpersonal relationships. I had relatively little exposure to communication service industry work before.

Before I worked in the jewelry sales industry, I thought it was relatively easy, because generally people didn’t often go to jewelry sales counters or stores to buy. Who knew that when I entered the industry, I realized what I was thinking? It’s not the same at all. After all, my cognition has limitations, so I started to study while working. This way of working has given me a lot of gains, especially my self-confidence has greatly improved. promote. When a transaction is completed, you will have a great sense of accomplishment and satisfaction. At that time, you will feel that your work is very good and your abilities are very strong, so in the long run, you will become better. Confident.

Let’s talk about some experience of working in sales for such a long time and share your experience.

Before I started working in jewelry sales and when I first started working, I always felt that selling jewelry mainly depends on luck. I thought that when I met a customer who wanted to buy, I could just go up and do a little sales. The sale was entirely due to my bad luck. When I was first called a salesperson, I kept complaining about my bad luck. Why was it that other colleagues were able to achieve very high results, but I couldn't make a few orders in a month? , I must be too unlucky. It wasn't until later when my sales performance improved that I gradually understood some truth. Selling jewelry is not just about luck, but also requires mastering certain processes and skills. People who come to the store to look at jewelry basically have a certain desire to buy, so we need to further impress them. First of all, we need to have a good understanding of jewelry products so that we can recommend their products based on their preferences. In the first step to touch their hearts. Next, you need sales skills. First of all, you need to be confident and gain the trust of customers. Then you can draw distance between everyone through chatting. You can use needs and appropriate gestures, etc., and then you have the ability to observe words and emotions, advance and retreat in a measured manner, and grasp Timing, closing the sale.

There is another very important point in jewelry sales. Even if you need to do a good job in customer maintenance, you must maintain contact with old customers and attract new customers. Although jewelry is a luxury product in our eyes, it is just an ornament in the eyes of wealthy people, so they will often buy new ornaments. Therefore, we need to maintain old customers well and tell them about recent products in the store. Some new jewelry, something that matches them specially. Then there is the new customer. When you have a new customer, you can tell me the price contact information. If you want to buy in the future or if you have any questions, you can ask me. In this way, you will establish a new customer relationship. There will be more customers. Sales performance naturally improved.

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