Responsibilities of the Assistant Lobby Manager

1． On behalf of the general manager, accept and handle all complaints from hotel guests to all departments (including individuals) in the hotel, and listen to various opinions and suggestions from guests; 2. Work with relevant departments to handle accidents (casualties, homicides, fires, thefts and natural disasters) that occur to guests in the hotel;

3. Answer guests' inquiries and provide necessary help and services to guests (reporting loss, calling the police, tracing people and finding objects);

4. Maintain guest safety (prevent drug abuse, whoring, prostitution, gambling, playing dangerous games, alcoholism, and disputes between tenants, etc.);

5. Protect the hotel’s interests (claims, collections);

6. Collect guests' opinions and report them to the general manager and relevant departments in a timely manner;

7. Maintain the order of the lobby and nearby public areas and the tranquility and cleanliness of the environment;

8. Supervise and inspect the work and discipline of staff in the lobby (front desk, finance, security, housekeeping, greening, catering, engineering and fleet staff, etc.);

9. Assist the general manager or represent the general manager to receive VIP and business floor guests; 10. The night shift assumes part of the work of the general manager on duty in the hotel; in case of special circumstances, report emergencies to superiors in a timely manner;

11. Introduce and promote various hotel services to guests;

12. Discover problems within hotel management and propose solutions to the hotel's top management;

13. Assist various departments to maintain good relationships between the hotel and VIP guests, regular guests, and business guests;

14. Responsible for supervising the collection work of senior accounts;

15. Regularly visit various important guests; listen to opinions and compile them to the general manager;

16. Complete various tasks temporarily assigned by the general manager and front desk manager;

17. Participate in the internal management of the front office department.