Hotel merchant cancellation policy

Legal analysis: the cancellation policy of hotel merchants is to use the ladder cancellation method. The cancellation of stairs means that the closer to the check-in time, the more expenses will be deducted. If you can cancel early, you can enjoy free cancellation. The advantages of ladder cancellation are: 1, the conversion rate is higher, compared with non-cancellation, which can make hesitant guests rest assured to place orders, and Ctrip's internal data can increase the order volume by 3%; 2. The higher transaction rate is two percentage points lower than the average cancellation rate of all orders; 3. The reputation is good. After canceling the ladder, the proportion of customers who request to cancel the order will not be deducted.

Legal basis: Article 13 of the Provisions of the Supreme People's Court on Several Issues Concerning the Application of Laws in the Trial of Tourism Dispute Cases cannot be fulfilled due to objective reasons such as force majeure not attributable to tourism operators and tourism auxiliary service providers; The people's court shall support the request of tour operators and tourists to terminate the travel contract. If a tour operator or tourist requests the other party to bear the liability for breach of contract, the people's court will not support it. The people's court shall support tourists who request tour operators to refund the expenses that have not actually occurred. Changing the travel itinerary after obtaining the consent of the tourists due to objective reasons such as force majeure that cannot be attributed to the tour operators and auxiliary service providers; The people's court shall support the request of tour operators for tourists to share the increased travel expenses or tourists to refund the reduced travel expenses.