Traditional Culture Encyclopedia - Hotel franchise - What's the experience of working at the front desk of a hotel?
What's the experience of working at the front desk of a hotel?
At first, I didn't have time to study people because I was unfamiliar with business. After a long time, I learned to judge people and my way of thinking became very fast. When a person comes, I basically know whether he is here to check in by the hour or all day. Will he leave because of the price, and will he be particularly difficult to serve? When you are free, the front desk will discuss with each other what the relationship is, because the front desk of the hotel will meet many people who ruin the three views to check in. Many candidates will ask me if I am good at studying at the front desk. I said that I am eager to learn, and I learned it in a week, but if I want to do it well, it still depends on your practice. At the front desk, you should not only learn the basic knowledge of cashier, but also ridicule, enlighten people, basic maintenance, psychology, computers, mobile phones, nearby snacks, hospitals, schools, all public facilities, characteristics, urban roads, bus lines, subway station transfer and so on. You must also have excellent language expression ability, strong psychological acceptance ability and flexible avoidance ability. You will think that everyone is hypocritical.
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