How to understand the particularity of hotel industry evaluation index standard?

1. Hotel industry is a service industry, and service quality is the core index of assessment. The service quality of room cleaning, catering service, reception service and facility maintenance directly affects customer satisfaction and hotel reputation.

2. Employees are the direct providers of hotel services, and the quality of employees has an important impact on service quality. The training quality, skills, attitudes and manners of employees are also important indicators of assessment.