How does the hotel handle the incident of towel cleaning the toilet?

All Seasons Hotel apologizes for the incident of "towel wiping the toilet": the video is true and the employees involved have been fired.

On the morning of August 24th, 20 17, following the exposure of well-known hotel chains such as Home Inns and 7 Days, a video about "Cleaning staff cleaning toilets with face towels" in Jinan quancheng square Hotel once again attracted public attention.

Late that night, Weibo, the official of Seasons Hotel, released the Statement on the Illegal Cleaning Event of Jinan quancheng square Store in Seasons, confirming that the video was true, the employee had been dismissed, and the manager of Quancheng Store had also been dismissed. "After verification, the employee did have serious violations in the process of sanitation and cleaning, and the employee also admitted to violating the procedures and requirements of the hotel's sanitation and cleaning standards throughout the season. Here, on behalf of All Seasons Hotel, we express our deep apologies to the parties and the public. "

In this regard, "according to the relevant management system, the hotel has given the employee disciplinary decisions, such as dismissing and dismissing the manager of Quancheng Store. The regional operation manager, person in charge and other relevant management personnel have also been demoted and fined respectively throughout the season, and the punishment has been notified to all employees throughout the season. "

As can be seen in the video, at about 3 pm that day, a cleaning staff of the hotel entered Room 8343 for cleaning. During the cleaning process, the cleaner picked up the towels used by the bathroom guests and began to wipe the toilet, faucet and sink. The wiping time is about 5 minutes.

According to the video shooter, this video was shot on August 2 1 day this year. When he checked in at Jinan quancheng square Store, he found that the cleaning staff was suspected of wiping the room with a washcloth. So he put the shooting equipment in the bathroom of room 8343 to shoot, but accidentally recorded the above scene.

Regarding the photographer's reaction, the front desk staff of the hotel once said that although the towels in the hotel bathroom are not disposable, they are all used by guests after being disinfected at high temperature by professional companies. And the cleaning staff must be trained before they can take up their posts. There is a special cleaning cloth for cleaning the room, and five colors are used to wipe different objects, which will not happen in the video. And said that the authenticity of the video remains to be verified.

According to the Hygienic Standard for Accommodation Industry issued by the Ministry of Health and the Ministry of Commerce in 2007, the fourth paragraph of Article 21 clearly stipulates that the cleaning facilities for drinking utensils, pots and slippers should be separated, and the cleaning tools should be dedicated to prevent cross-infection; The third paragraph of Article 22 also makes it clear that the cleaning tools for guest rooms and bathrooms should be separated, and the cleaning rags or brushes for basins, bathtubs, bathrooms, floors and countertops should be set separately.

All Seasons Hotel quancheng square is located in Luoyuan Street, Lixia District, Jinan City, in the central business district of Jinan City, with Baotu Spring, Daming Lake and other attractions nearby, and the price is generally between 350 yuan and 450 yuan. In the customer evaluation of qunar. com. Com and Ctrip, some customers complained that the hotel customer service called at 3: 00 in the middle of the night to ask for room charges, and even some customers reported that there were problems such as harassment of internal service calls.

It is reported that Four Seasons Hotel has informed all stores to conduct a comprehensive self-examination, and repeatedly reiterated and re-educated the procedures and norms of hygiene and cleanliness.

This is not exposed and it is difficult to supervise. .